Avis Casa Moonlight Two - Ideal Rental for Summer Activities and Trips to Yellowstone

Good morning, Therese. I am so glad that you enjoyed your stay at Casa Moonlight and wanted to both apologize for and also thank you for bringing the issues that you encountered to our attention. Sadly, things can go wrong in any building that has heavy rental use, and some of these problems do not get reported by departing guests or picked up upon in the changeover cleaning process between guests, so this sort of feedback from our guests is invaluable and really appreciated to alert us to what needs fixing. In response to your alerts, I can advise you (and any future guests reading this) that the bathroom fan and outlets are fixed (simply a tripped breaker), the toilet flush mechanism replaced, a new ignitor ordered for the oven ( due to be installed on Tuesday) and the kitchen utensils restocked (we always have a large stock of replacements in the basement for the items that seem to get broken or go missing on a regular basis – and if asked can always procure for you during your stay).

Hi Alisha. I am so sorry to hear that your stay at Casa Moonlight did not meet your expectations. I do wish that you had reached out to me during so your stay so that I could have addressed these issues with you directly, or that you had let Geoie know anything other than the one smoke detector battery had expired. Your report surprised me, in that it was quite different to those that we usually receive from our guests, so I made a point to go up to Big Sky myself today to investigate further. The remote batteries (they do go out periodically and unexpectedly) are now replaced and fully functional. The dishwasher and fridge are almost new (replaced in the last 1 to 2 years) and seemed to be working perfectly when I went up. Ditto the Mr. Coffee coffee pot. I did find and tightened loose screws on the hinges of one or two kitchen cabinets – and these are now functioning normally. The bath towels (we do not supply separate spa towels) are clearly not new but were all clean and fully functional. Based on your comments I have however today ordered a complete replacement. Ditto the kitchen towels. If cleaning does not meet your expectations (peoples expectations here do vary) - due to the sometimes short time between departing and arriving guests a deep clean is not always possible for every arrival - we are always happy to send someone round to do additional cleaning during your stay on request. There is central heating (forced air) throughout the unit, an adjustable thermostat clearly visible on the wall of the living room that regulates the base temperature and each room can be fine-tuned by adjusting the floor vents. Additionally, there is a gas fireplace in the living room that can be turned on or off as needed. I counted 5 breakfast bowls (3 apparently went missing with the last guests). Had you let Geoie or I know of this shortfall, we could have immediately replaced them for you (from the large stock that we keep of all such items in the basement). There are also large stocks of dish soap, dishwasher and laundry pods, shampoo, hand soap etc. in the basement if ever you run out of any of these items. Had you asked we could have directed you how to find them and resolved all your other concerns.