Note fondée sur 24 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great lo
Publié le 15 sept. 2024 sur HomeAwayCommentaires de Gestion de l’hôtel
7 oct. 2024 par VrboOwner, Gestion de l’hôtel
We are so happy to hear that you had such a lovely time staying with us! We would absolutely love to host you again! Best, Summer V. Guest Service Manager
par un voyageur de Little Elm, Texas
Great place
Publié le 3 août 2024 sur HomeAwayWe enjoyed the condo very much, only issue we had was the lower level door to the outside did not lock and the manager did not fix before we departed. I was able to find a piece of lumber to brace the door so someone could not get in. Other than that it was great.
Commentaires de Gestion de l’hôtel
21 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback. We’re thrilled to hear you enjoyed the condo overall. I apologize for the oversight regarding the lower level door lock. After reviewing our notes, it seems we couldn't a request to fix that issue, which is why it was missed, so we are sorry for any miscommunication. We’re glad we could address the other items you brought to our attention. We appreciate your understanding and resourcefulness in dealing with the door, and we’ll ensure this issue is resolved promptly for future guests. Thank you for your stay, and we hope to welcome you back soon. Best, Summer V. Guest Service Manager
par un voyageur
Great Family Vacation
Publié le 1 juill. 2024 sur HomeAwayWe absolutely loved the property! It was just as described or even better! We loved watching the little Fox family every single morning and evening. Also a couple deer during the week. We will def be back if we visit Big Sky again. Thanks so much for a great week!
Commentaires de Gestion de l’hôtel
21 juill. 2024 par VrboOwner, Gestion de l’hôtel
thank you so much for leaving us a review. Glad you enjoyed your stay and this amazing location. We would love to have you back again sometime! Best, Summer V. Guest Service Manager.
par un voyageur
Awesome!
Publié le 5 juin 2024 sur HomeAwayEverything was awesome!
Commentaires de Gestion de l’hôtel
25 juin 2024 par VrboOwner, Gestion de l’hôtel
We appreciate you taking the time to leave us a review and are thrilled to see that you had an amazing time. We look forward to welcoming you back to Big Sky! Best, Summer V. Guest Service Manager
par un voyageur
Beautiful condo but some trouble with amenities
Publié le 13 févr. 2024 sur HomeAwayThis is a beautiful condo just on the outskirts of the big sky resort. It was a perfect base for skiing and just a quick drive to the lifts in the morning. The common spaces and rooms were clean and comfortable and the kitchen was well stocked. The host company was very responsive and check in/out was very straightforward.
We were a bit disappointed that some of the amenities were not functioning properly. Namely, the fireplace wouldn’t turn on and the hot tub did not heat to full temperature making it so that we could not enjoy sitting in it. Missing those features did detract from the stay. However, if those things had been working, it would have been a 5 star experience. We did let the management company know and hopefully they will get that fixed!
Commentaires de Gestion de l’hôtel
5 mars 2024 par VrboOwner, Gestion de l’hôtel
Thank you for letting us know! It's great that the location was convenient for skiing and that the common spaces and rooms were comfortable and clean. However, it's understandable that the non-functioning fireplace and hot tub were disappointing and affected your overall enjoyment. We have since repaired the issues and we truly appreciate the feedback about these issues so that we could address them for future guests. We would love if you stayed with us again so we can provide a 5-star experience! Best, Summer V. Guest Service Manager
par un voyageur
Broken Hot Tub
Publié le 27 déc. 2023 sur HomeAwayThis property and its details were excellent and the location is also excellent in proximity to the Resort. However, we were only looking to book accommodations that included a private hot tub which ended up being a constant problem during our stay. If we knew the hot tub was to be inoperable we would have selected another property. The hot tub was at lukewarm temperatures upon arrival and unusable 4 out of 5 days. We were given many excuses from the property manager, but the facts stand and there was no accountability when we brought our concern to the property manager. The first day we were told it will take 24 hours before it will heat up after cleaning. We should receive a partial refund but the management company is offering nothing. Don’t stay here if you want a reliable hot tub.
Commentaires de Gestion de l’hôtel
23 janv. 2024 par VrboOwner, Gestion de l’hôtel
I am so sorry that you have had this issue. Unfortunately, things do break and we are occasionally at the mercy of the vendors especially during holiday weeks. I have attempted a few times to reach out and discuss this with you but at no avail. I would love to have the chance to discuss this and make it right. Best, Summer V. Guest Service Manager
par un voyageur
Chalet
Publié le 15 sept. 2023 sur HomeAwayGreat place. Very relaxing.
Commentaires de Gestion de l’hôtel
1 oct. 2023 par VrboOwner, Gestion de l’hôtel
We are so glad you were able to relax at one of our Alpenglow properties. We hope you will visit us again.
Best, Summer V.
par un voyageur
Amazing trip!
Publié le 16 juill. 2023 sur HomeAwayThe condo was clean, the beds comfortable and had everything we needed for a vacation. The communication with the host was good. The location was great! Will definitely book again!
Commentaires de Gestion de l’hôtel
15 sept. 2023 par VrboOwner, Gestion de l’hôtel
Seeing that you had a 5-Star experience is the best thing we could hope for! Thank you for choosing to stay with us. We look forward to hosting you again. – Charli L, Director of Guest Services
par un voyageur
Great place! Just as described!
Publié le 1 juin 2023 sur HomeAwayBeautiful place, great location! finding the place was a little tricky….. numbers are hard to see…..
Commentaires de Gestion de l’hôtel
6 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for leaving us a review. We are happy you loved the beautiful condo and its great location near the resort. Thank you for being our guest.
Clayton-Guest Services Manager
par un voyageur
Awesome place to stay.
Publié le 3 mars 2023 sur HomeAwayWe had a great time at the property. Fit our two families with kids perfectly. The group managing the property was super responsive to our questions. Highly recommended!
Commentaires de Gestion de l’hôtel
4 mars 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to leave us a review, Mark. Our local team works hard to provide every guest with the best possible experience, and we are thrilled to hear this feedback. Glad you enjoyed your stay, and we would love to welcome you back to Big Sky! -Amber H, Guest Services Manager
