Note fondée sur 276 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 août 2024 sur Expedia
The room had a murphy bed which pulled down from the wall ... it was very uncomfortable. Kind of like sleeping on a pull out couch. When making a reservation this should be communicated. Not happy that there wasn't a normal bed in the room. Deceiving for sure.
Commentaires de Gestion de l’hôtel
8 août 2024 par Zander, Big Sky Resort , Gestion de l’hôtel
Dear Christina, Thank you for leaving a review of the Summit Hotel. We're so sorry to hear that you felt deceived by the Murphy Bed in the 1 Queen room. We do our best to describe our rooms as accurately as possible with the options available to us through Expedia and appreciate that sometimes that it is not as clear as it could be. Our 1 Queen studios do use the same mattress as all the standard beds in the hotel to ensure that they are as comfortable as possible and will continue looking for ways to clearly describe this for our guests!
par un voyageur
Publié le 4 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2024 par Zander, Big Sky Resort , Gestion de l’hôtel
Thank you for rating the Summit Hotel!
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2024 par Zander, Big Sky Resort , Gestion de l’hôtel
Thank you for leaving a review of the Summit Hotel!
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Enjoyed being at the property generally speaking. It wasn't as grand as I was expecting...entrance blah, lobby blah, self parking confusing. Staff was very kind and helpful, food was good, but VERY expensive. Location a bit remote for a summetime visit to Big Sky, would be great for a winter ski trip though.
Commentaires de Gestion de l’hôtel
1 août 2024 par Zander, Big Sky Resort , Gestion de l’hôtel
Thank you for reviewing the Summit Hotel. We appreciate your feedback and hope you'll come again for a Winter visit!
par un voyageur
Publié le 22 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Zander, Big Sky Resort , Gestion de l’hôtel
Thank you for rating the Summit Hotel!
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Had a great stay at the Summit Hotel at Big Sky. Property was great (other than pool, etc that were closed for maintenance). The staff was all very friendly and helpful. Particular shout out to Zach, who helped us with our luggage the first day. Incredibly warm, friendly and helpful. He made us feel very welcomed and we felt like we had been his friend for many years. He was very helpful with recommendations for things to do in the area, hikes, etc. He's a true asset to the Summit Hotel!
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Zander, Big Sky Resort , Gestion de l’hôtel
Dear James, Thank you for leaving a review of the Summit Hotel! We are so fortunate to have great team members like Zach on our staff, and I look forward to passing along your kind words to management.
par un voyageur
Publié le 19 juill. 2024 sur Expedia
The remodel or refresh of the units is fine, not high quality you would expect for a resort. The pool/gym were closed, if we had known we would have choose a different property that had that onsite, they expected us to walk to other properties to enjoy those amenities at one of there oldest properties it the same experience I choose price and amenities wise. They don’t offer parking in the lot in front, you can pay for valet or park and walk across the entire resort to get to this property.
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Zander, Big Sky Resort , Gestion de l’hôtel
Dear Bryan, Thank you for taking the time to review your stay with us. We are so sorry to see that you were inconvenienced by the pool/gym construction happening this Summer. While we do try our best to inform guests of this ahead of time, we apologize for any gaps in communication that may have given inaccurate expectations. We appreciate your feedback and hope that you may choose to give us another try once our construction is done at the end of the Summer.
par un voyageur
Publié le 19 juill. 2024 sur Expedia
Location
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Zander, Big Sky Resort , Gestion de l’hôtel
Thank you for rating the Summit Hotel!
par un voyageur de Victor
Publié le 16 juill. 2024 sur Expedia
The setting is stunning and the property itself is beautiful and in good condition. The pool was under renovation but guests could use the pool at another hotel. Unfortunately, that other hotel’s pool is only 3-feet deep! We use pools for exercise when we travel. This pool was a complete joke. We hope the new pool at the Summit will be at least 6-feet deep, so guests can swim and tread water for exercise. It is awesome at this altitude and after a day on the mountain. Not having a pool in which to work out was also a major disappointment to one of us—recovering from a broken bione with water therapy— who was not able to walk far. We were otherwise able to hike from the hotel, which was wonderful. The location is perfect.
Our biggest issue was the rudeness and snippiness of the staff. We were exhausted after a long trip when we pulled up to the hotel to check in and were verbally assaulted by the cowboy-hatted valets who insisted the law required they get our car key immediately, that the law demanded it (what law?) and that only they could touch our bags. This happened before one of us even had a chance to get out of the car and walk into the lobby to register for our stay!
Our every interaction with the valets was terrible. We were treated like trespassers, not polite and clean travelers who were paying good money to stay at the hotel. They bullied us from the moment we drove up to the curb, and until we left the hotel. They need customer-service training & basic civility.
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Zander, Big Sky Resort , Gestion de l’hôtel
Dear Martine, Thank you for leaving such a detailed review of your stay with us. We hold ourselves to extremely high guest service standards, and it is apparent that we did not meet those during your stay. I have passed along your notes regarding your interactions with the valet team to management staff so that may address how to improve with their team. Our pools primarily serve as "soaking pools" in the Winter, meaning that they are all relatively shallow, but we do appreciate your feedback on how that impacts potential water activities!
par un voyageur
Publié le 16 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Zander, Big Sky Resort , Gestion de l’hôtel
Thank you for rating the Summit Hotel!
