Note fondée sur 21 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Fabulous family ski trip!
Publié le 8 avr. 2024 sur HomeAwayWe absolutely loved this property-couldn’t ask for a better location! Convenient to everything -don’t ever need to leave the mountain, didn’t move the car one time! Perfect for extended family, great table for playing cards and board games. House is fully stocked - kitchen, games. The only thing missing is facial tissue. Only warning - all guests need to be quite mobile - the path to the condo can get snowy/icy. Loved being a stone’s throw away from The Cabin and Scissorbill’s Saloon! Great trip and a chalet that is clearly loved!
par un voyageur
Newly renovated and great location
Publié le 8 janv. 2024 sur HomeAwayWe stayed in the chalet in early January 2024 and it had just been renovated. The interior is very nice and it is in a very convenient location. Would definitely recommend!
par un voyageur
Great ski-in ski-out location
Publié le 1 avr. 2023 sur HomeAwayGreat location, well stocked kitchen, overall tired property.
par un voyageur
Wonderful ski vacation
Publié le 11 janv. 2023 sur HomeAwayEverything about this property exceeded our expectations. I was a little hesitant to book it because it was non refundable, but I am so glad I did!! It was so nice to have breakfast and lunch at the condo. I was even able to put a soup in the crockpot and have a warm lunch or supper ready for my family. There is ample closet space and trash pickup is a breeze. We enjoyed soaking in the hot tub after a long day on the slopes and the location is convenient in every way!!
Commentaires de Gestion de l’hôtel
6 févr. 2023 par VrboOwner, Gestion de l’hôtel
Lauren,
So glad you enjoyed the chalet! You can't beat the location!! We are currently looking at doing updates to the chalet, so if you decide to visit again, it will be even better!
par un voyageur
Convenient Location
Publié le 18 avr. 2022 sur HomeAwayThis place is great for a ski trip. Super convenient walk to all Mountain Village amenities. Skied right up to the porch at lunch/end of day. Plenty of bathrooms/showers. The room with the bunk beds is small, but it has it's own bathroom/shower. The hot tub is perfect for soaking after a long day on the slopes. The entryway is perfect for hanging wet gear/equipment. Firewood was stocked up. Overall really great experience!
Commentaires de Gestion de l’hôtel
27 mai 2022 par VrboOwner, Gestion de l’hôtel
I am glad the chalet worked great for you and your group! Hope to see you back in the near future! Thank you for taking the time to review our property!
Lisa
par un voyageur de Colorado
Guests Beware!
Publié le 3 avr. 2022 sur HomeAwayWe had an interesting experience at this property. First off, the good things. Excellent location and large chalet can fit many people. Unfortunately, that's where the good qualities end. The chalet was quite dirty and disorganized. The owners have clearly not been at their property for a while. It's run by a management company. The owners have other fancier properties they advertise, so perhaps this is where they stay regularly. The entire chalet needs a facelift. Broken windows, light bulbs out, lack of cleaning and linens, just to name a few. This is one of the few properties we've stayed at where your entire deposit is non-refundable the moment you book. This should have been a red flag from the start. Upon arrival, there was no power to the chalet and surrounding properties. We couldn't use anything in the chalet, other than a place to put our bags. It quickly got dark and very cold. We were forced to find somewhere to eat on a Saturday night with kids. It was challenging, crowded and expensive. From our 4pm check-in until almost 10pm, there was no power. It finally came back on when we were trying to find extra blankets to get the kids to sleep. There was no communication from the owners. We had to talk to the power company. The remainder of our stay was fairly uneventful, but I thought I should reach out to VRBO and the owners for a partial night refund on the first night, seeing as we did not get to use the chalet as paid for. Initial requests were ignored, then the owner emailed back saying, "Sorry, not our problem." I quickly realized they are counting their dollars, nothing more. The non-refundable nature of the deposits (could collect 2+ times if someone cancels), lack of empathy at the situation and just overall sterile responses lead me to give this property two stars. Too bad, as the chalet has amazing potential and a great location. If your trip goes flawlessly, you shouldn't have any problems. However, be very careful should anything come up. You're rolling the dice.
Commentaires de Gestion de l’hôtel
21 mai 2022 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to leave us feedback about your stay.
Yes, the electricity was out, there was a transformer in the Big Sky area that went out from approximately 4:00 – 9:30. This affected many homes in the area. A reply email was sent to you within an hour of your email, we stated that Northwestern Energy was on site trying to rectify the issue and hopefully it would be back on soon. We are very sorry this happened when you stayed at the property.
As far as the reimbursement for your stay, a few emails went back and forth, with this being the last email from us “Sorry for the inconvenience of the power outage when you showed up, unknowingly there was a transformer that malfunctioned in the area and the electric company took care of it as quick as they could. There will be no refund as this is not something we can control or predict. Again, sorry for any inconvenience”.
A little confused on the non-refundable comments. Before you booked, we had communication with you stating that if you cancelled prior to a certain timeline and we were able to book the chalet you would receive a full refund. We have always had a no cancellation policy; this is not a hidden fact, and I am not sure why it would be considered a red flag. It is your choice knowing the facts if you would like to book or not.
We continue to work with our cleaning company to provide a clean environment for all of our guests. Feedback from you helps us realize that we continually need to be proactive on making sure our property is in top notch condition when you arrive.
We appreciate all feedback on our property, our hope is that our renters are honest in their reviews and do not embellish issues. We have renters that come back year after year, we are sorry you did not have the same experience.
par un voyageur
December in Big Sky
Publié le 23 déc. 2021 sur HomeAwayGreat house. We have been coming to Big Sky for many years. Best place we have rented so far. Doug the guy who helps at Arrowhead is top notch. They house even has a blow up mattress. Thanks for such a great stay.
par un voyageur
Rut Weekend Lodging
Publié le 7 sept. 2021 sur HomeAwayExcellent condo only a 2 minute walk from the base area.
par un voyageur
Excellent Location
Publié le 8 avr. 2021 sur HomeAwayGreat stay for a group of people. Plenty of bedrooms and bathrooms. The living area was large so everyone could be in the same room at once. Very nice location to ski in and ski out as well as go to the grocery stores and restaurants on the mountain.
par un voyageur de Charlotte, nc
Ski in / walk out
Publié le 20 mars 2021 sur HomeAwayGreat location true ski in , with a nice blue run to get you home in the evening. Plenty of space for 9 , enjoyed the property would definitely come back