Note fondée sur 1 131 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 nov. 2024
Great
Commentaires de Gestion de l’hôtel
4 nov. 2024 par HGC, Gestion de l’hôtel
Dear Jimmy Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast
par un voyageur
Publié le 4 nov. 2024
Great
Commentaires de Gestion de l’hôtel
4 nov. 2024 par hgc, Gestion de l’hôtel
Dear Jimmy, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast
par un voyageur
Publié le 4 nov. 2024
Great
Commentaires de Gestion de l’hôtel
4 nov. 2024 par HGC, Gestion de l’hôtel
Dear Jimmy, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par HGC, Gestion de l’hôtel
Dear Tim, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par hgc, Gestion de l’hôtel
Dear Sean, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast
par un voyageur de Enterprise
Publié le 25 sept. 2024 sur Expedia
Check in attendant was not friendly, wore a mask incorrectly, avoided eye contact and spoke minimal words.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par HGC, Gestion de l’hôtel
Dear Rhonjon, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par hgc, Gestion de l’hôtel
Dear Kelli, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Decent hotel but front desk customer service leaves much to be desired. Harrahs should have more than one clerk available on any morning during peak check out time. Why does room service stop at 9pm? Overall, a good hotel but it needs a few updates. I would stay again
Commentaires de Gestion de l’hôtel
23 sept. 2024 par HGC, Gestion de l’hôtel
Dear Cheria, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par hgc, Gestion de l’hôtel
Dear Daniel, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast
par un voyageur
Publié le 22 sept. 2024 sur Hotels
The property was absolutely amazing! The only problem we had was the customer service at the bars and casino waitresses.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par hgc, Gestion de l’hôtel
Dear Guest, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast
