Ratings based on 623 Guest Reviews
Hear it directly from our travellers
2.8 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Don't Stay Here!!!
Posted Jun. 25, 2023 on HotelsWe didn't stay there because we were told by my daughter and her boyfriend, who is a local Peace Officer, that the hotel is used for homeless people and there was a stabbing that took place there a few weeks ago!
Comment from Hotel Management
Jun. 27, 2023 by Hotel Manager., Hotel Management
Dear Anthony,We appreciate your sharing your concerns with us about your decision to not stay at our hotel after hearing reports about the facility's use by the homeless and a recent violent incident that occurred on the premises. Please be advised that we take safety and security concerns very seriously and have a rigorous set of policies and procedures in place to ensure the well-being of all of our guests. While we do aim to provide affordable accommodations, we do not accommodate the homeless or allow any transient populations, as we only reserve our rooms for paid guests.We encourage you to give us another chance to serve you in a safer and more secure environment in the future and to experience firsthand our commitment to excellence in customer service.Thank you for your feedback and again,Sincerely,Hotel Manager.
by A traveller
Posted Sep. 19, 2022 on Expedia
The front desk agent was friendly, but the hotel hasn’t been cleaned. Our room had food and dirt all over the floor, the drawer of the tv stand had a face mask, someone’s leftover vape pen, and a creepy written note left along with food and bugs along the bottom. The bathroom hadn’t been cleaned either, we didn’t feel comfortable showering there. The hallways smelled too, very disappointing.
Comment from Hotel Management
Sep. 20, 2022 by Hotel Manager, Hotel Management
Dear Douglas, Thank you for your recent visit. We appreciate your feedback and would like to extend our sincerest apologies regarding the issues you experienced during your stay. We’re normally known for our exceptional service and attention to detail, and we regret that we missed the mark here. We've documented all of your concerns and passed them along to the appropriate members of our team. Again, we are sorry and we hope that you will afford us another chance to earn back your trust.SincerelyHotel Manager
by A traveller
Posted Sep. 18, 2022 on Hotels
Comment from Hotel Management
Sep. 20, 2022 by Hotel Manager, Hotel Management
Dear Ruth,Thank you for staying with us. Glad to see that you had a great experience and rated us highly. We hope to see you again soon!Sincerely, Hotel Manager
by A traveller
the place is disgusting and I’m looking for a ful
Posted Sep. 5, 2022 on HotelsMy soul my husband and my grandchild were on the way to Rochester got extremely tired and pulled up for arrest to your hotel Econolodge it is absolutely disgusting the hallways are filthy that I can deal with but we got into the room and the tub was full of mold and dirt the place is disgusting and I’m looking for a full refund as soon as possible
Comment from Hotel Management
Oct. 10, 2022 by Hotel Manager, Hotel Management
Dear Helen,Thank you for sharing your feedback with us. We apologize for the negative experience that you had while staying with us. We hope that you will choose to stay again so we may leave you with a more positive lasting impression.SincerelyHotel Manager
by A traveller
Posted Jul. 12, 2022 on Expedia
Section 8 housing and homeless shelter
This is the second time in a row you allowed booking in a dangerous disgusting place
Did not check in
Drove away for fear if life and limb
Comment from Hotel Management
Jul. 19, 2022 by Hotel Manager, Hotel Management
Dear Guest,
Thanks for sharing your thoughts. We are sorry for the bad experience you had during your stay. We are very much concerned about our guest's safety. I have personally taken action based on your comments to investigate these claims. We are taking the necessary steps to improve and increase the safety of our guests, so they don't have to fear and can stay comfortably at our hotel. Please do visit us again.
Sincerely,
Hotel Manager
by A traveller
Need work
Posted Jul. 5, 2022 on HotelsThe microwave didn't work the TV remote didn't work the Jaques faucet head popped off and hit my nephew in the knee!!! Other than those major things it was a good nite sleep!!
Comment from Hotel Management
Jul. 5, 2022 by Hotel Manager, Hotel Management
Dear Denise,
We are happy to hear that you enjoyed your stay with us for the most part. We apologize for any shortcomings; we hope that next time you visit, we will be able to provide you with a better experience.
Sincerely
Hotel Manager
by A traveller
Posted May 2, 2022 on Expedia
This place is old and needs demo. Whole place smells of cig smoke, rooms included. Bathroom was horrible...had damage in two places breaking through the tub. Grout missing and just disgusting.
Just needs demo and all new reno
Comment from Hotel Management
May 3, 2022 by Hotel Manager, Hotel Management
Dear Guest,
Not good certainly sums up your experience. From the bottom of our hearts, we apologize. We missed in so many areas that we typically excel in. We certainly want to be able to access the room you were in and ensure that we properly correct any errors. We would love to have you back and show you that your recent stay errors were an anomaly. Thank you for writing about your recent stay!
Sincerely
Hotel Manager
by A traveller
Posted May 1, 2022 on Expedia
Clean nice place
Comment from Hotel Management
May 3, 2022 by Hotel Manager, Hotel Management
Dear Guest,
I would like to sincerely thank you for continuing to motivate us more with your warm remarks and 5-star review. I am glad you find our place very nice and clean. We hope to see you soon!
Sincerely
Hotel Manager
by A traveller
Posted Apr. 26, 2022 on Hotels
Comment from Hotel Management
Apr. 28, 2022 by Hotel Manager, Hotel Management
Dear Guest,
Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again.
Sincerely,
Hotel Manager
by A traveller
Posted Apr. 26, 2022 on Expedia
The property needs updating.
Comment from Hotel Management
Apr. 28, 2022 by Hotel Manager, Hotel Management
Dear Guest,
Thank you for your review. We are pleased that you enjoyed your experience for the most part. We apologize for any shortcomings we may have had during your stay with us. We look forward to your next visit.
Sincerely
Hotel Manager
