Note fondée sur 107 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
4,3 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Incroyable
Publié le 8 mai 2019 sur HotelsVilla de rêve, personnel extrêmement attentionné (l’hotel Nous a contacté avant notre arrivée et une personne nous attendait à l’arrivée du ferry...). Petit déjeuner au choix et complet. Villa très proche de la plage. Le complexe resort était désert à cette période de l’année
Commentaires de Gestion de l’hôtel
11 mai 2019 par Tuti, Gestion de l’hôtel
Thanks for staying with us. We appreciate your feedback !
par un voyageur
Honeymoon Paradise
Publié le 10 sept. 2024 sur HotelsAmazing for couples
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Management, Gestion de l’hôtel
Dear Mr. Muhammad, Thank you so much for your fantastic review! We’re thrilled to hear that you had an amazing experience with us and that our property was perfect for your time as a couple.Your glowing 10/10 rating truly brightens our day and motivates our team to continue providing exceptional service. We’re delighted that you enjoyed your stay and hope it was everything you wished for.We look forward to the pleasure of welcoming you back for another wonderful stay. If there’s anything specific you’d like to experience or any special requests you have for your next visit, please don’t hesitate to let us know.Warmest regards,
par un voyageur
Publié le 6 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Yeyen Heryawan, Gestion de l’hôtel
Dear Valued Guest,Thank you so much for your incredible 10 out of 10 rating! We are delighted to hear that you had a wonderful experience during your stay at Kamuela Villas Lagoi Bay. Your positive feedback means the world to our team, and it motivates us to continue delivering the highest standard of service.Should you return to Bintan in the future, we would be thrilled to welcome you back to our villas.Warmest regards,Yeyen HeryawanVilla Manager
par un voyageur
Publié le 1 sept. 2024 sur Expedia
nice villa
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Management Kamuela Villas Lagoi Bay Bintan, Gestion de l’hôtel
Dear Jun Wei Thank you so much for taking the time to share your positive experience at Kamuela Villas! We're thrilled to hear that you enjoyed your stay and found our villa to be a lovely retreat. Your kind words mean a lot to us, and they motivate our team to continue providing exceptional service to all our guests.It was our pleasure to have you with us, and we hope to welcome you back for another relaxing stay in the near future. If there’s anything we can do to make your next visit even more memorable, please don’t hesitate to let us know.Warm regards,Kamuela Villas Lagoi Bay
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Yeyen Heryawan, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your rating with us. We are deeply sorry to see that your experience did not meet your expectations.At Kamuela Villas Lagoi Bay Bintan, we strive to provide exceptional service and memorable experiences for all our guests. Your feedback is invaluable to us, even if it comes without specific details. It helps us understand that there is always room for improvement.We would greatly appreciate it if you could reach out to us directly with more information about your stay. This will help us address any issues you encountered and ensure that we can prevent similar situations in the future.Once again, we apologize for any inconvenience you faced and hope to have the opportunity to welcome you back and provide a much-improved experience.Best regards,Yeyen HeryawanVilla Manager
par un voyageur
Publié le 18 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 août 2024 par Yeyen Heryawan, Gestion de l’hôtel
Dear Mr. Farid,Thank you for taking the time to rate your recent stay at Kamuela Villas Lagoi Bay Bintan. We are pleased to see your positive rating and appreciate your feedback.If there is anything specific you would like to share about your experience or any suggestions for improvement, we would love to hear from you. Your feedback is valuable to us as we strive to enhance our services and ensure a delightful stay for all our guests.We look forward to welcoming you back in the future.Warm regards,Yeyen HeryawanVilla Manager
par un voyageur
Publié le 7 juill. 2024 sur Expedia
Everything was good. My second stay here and recommended my family to stay over too as their first time. Service was good but housekeeping could definitely be much better. There were things thrown away but not replaced and some amenities like glasses/plates were not available in our room. Even after asking, we did not receive them, but that was okay, I guess since our stay was short.
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Management, Gestion de l’hôtel
Dear Mrs/Ms Wirda Mardiana,Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you enjoyed your stay overall and that you chose to recommend our hotel to your family for their first visit.We sincerely apologize for the shortcomings you experienced with our housekeeping services. Ensuring that our guests have a comfortable and well-equipped stay is of utmost importance to us, and we regret that we fell short in this regard during your visit. Your feedback regarding the missing amenities and the lack of response to your requests has been noted and shared with our housekeeping team for immediate improvement.We understand how these issues could have impacted your stay, and we truly appreciate your understanding given the short duration of your visit. Please know that we are committed to providing a higher standard of service, and we hope to have the opportunity to welcome you back in the future to experience the improvements we are making.Thank you once again for your valuable feedback and for choosing to stay with us.Warm regards,Management
par un voyageur
Publié le 26 mai 2024 sur Expedia
Room lack basic ammenities eg no cup n glass. When request did not send a complete set eg without teaspoon.
Commentaires de Gestion de l’hôtel
28 mai 2024 par Yeyen Heryawan, Gestion de l’hôtel
Dear Fadzilah,Thank you for your feedback and for choosing to stay at Kamuela Villas Lagoi Bay Bintan. We apologize for the inconvenience you experienced regarding the lack of basic amenities in your room and the incomplete set provided upon request.Your comments are important to us, and we will address this issue with our housekeeping team to ensure it does not happen again. We strive to provide a comfortable and enjoyable stay for all our guests, and your feedback helps us improve our services.We hope to have the opportunity to welcome you back and provide you with a better experience in the future.Best regards,Yeyen HeryawanVilla Manager
par un voyageur
Publié le 31 mars 2024 sur Expedia
Amazing spacious hotel and the pool and bathtub inside was so nice!!
Commentaires de Gestion de l’hôtel
31 mars 2024 par Fadli, Gestion de l’hôtel
Dear Mr. Anbualagan, Thank you for taking the time to share your feedback with us. We are delighted to hear that you thoroughly enjoyed your stay at our hotel and that our spacious accommodations, pool, and bathtub met your expectations.At Kamuela Villas Lagoi Bay Bintan, we strive to provide our guests with exceptional experiences, and it is rewarding to know that we succeeded in making your stay memorable. Your kind words serve as motivation for our team to continue delivering outstanding service and maintaining the high standards we are known for.We hope to have the pleasure of welcoming you back for another fantastic stay in the near future. Should you need any assistance or have any special requests for your next visit, please do not hesitate to reach out to us.Warm regards,Management
par un voyageur
Publié le 28 mars 2024 sur Expedia
Loved this place.. The room is very clean. Room service is great
The only downside is... The in house massage is terrible. They just. Briefly go through the whole body for 3min for each part the body. We ordered a 90mins massage
Commentaires de Gestion de l’hôtel
29 mars 2024 par Fadli, Gestion de l’hôtel
Dear Urline,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you loved your overall experience at our establishment and found our rooms to be very clean, and our room service to be exceptional.We're truly sorry to hear about your disappointment with the in-house massage service. Providing a relaxing and rejuvenating experience is paramount to us, and we regret that we fell short of your expectations on this occasion. Your feedback regarding the duration and quality of the massage has been duly noted, and we will be addressing this matter with our massage team to ensure that such instances are not repeated in the future.We genuinely appreciate your constructive feedback as it allows us to continuously improve our services and enhance the overall guest experience. Should you decide to give us another opportunity to welcome you back, please do not hesitate to reach out to us directly so that we can ensure your next visit exceeds your expectations in every aspect.Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.Warm regards,Management
