Avis NEW! Cozy Birchwood Retreat on UTV Trail: Fire Pit

Hi gatesshel12, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:- We are sorry to hear about your disappointing stay. We strive to provide a positive experience for all our guests and appreciate your feedback.- Regarding the size of the property, our listing clearly states the squarefootage is 1,840, so there should have been no miscommunication about the size, as it was disclosed prior to booking. The property is situated in the woods, as shown in the listing photos, so bugs and mosquitoes are to be expected, especially with the recent heavy rains which have made themosquito situation particularly challenging everywhere.- As for the internet, we understand the inconvenience caused. Being in the woods, there are occasional issues requiring a reset, but very few guests have reported significant problems with internet, streaming, or phone usage. When you contacted us, we walked you through the reset process, and we appreciate your patience.- The signs and labels throughout the property are intended to help guests navigate an unfamiliar space. Most guests find them helpful, but we apologize if they felt overwhelming to you.- Regarding the A/C issue, we deeply regret the situation. As mentioned, asnake damaged the condenser's motherboard. We had a technician on-site immediately, but unfortunately, the part had to be ordered. We both agreed in our texting that the temperatures were only in the low 70s and thank goodness it wasn't a normal July. We did offer compensation, which you declined in favor of a late checkout, which we gladly accommodated for you.- Thank you for your understanding, and we hope to have the opportunity to provide a better experience in the future.Thanks for taking the time to leave your review.

Hi Miranda, we appreciate your feedback, and we are committed to providing an excellent experience for our guests. Here are some insights from the homeowner:-Regarding the internet outage during your stay, we sincerely apologize for the inconvenience this caused. We offered to come to the cabin and resolve the issue, but understand that you declined our assistance at that time.-Concerning the air conditioning, please note that during your stay, temperatures were only in the low 60's. As a result, the air conditioning system had not yet been activated for the seasonal transition.-As for the bed linens, our instructions do not require guests to strip the beds after their stay. The guidelines clearly state to leave the beds as they are, as our professional cleaning staff will handle the stripping and laundering of linens after each departure. These instructions are intended to assist guests with various aspects of their stay, such as operating the TV, hot tub, and other amenities.We strive to ensure that every guest enjoys the best possible stay, and we eagerly anticipate hosting many more satisfied guests at this property, as evidenced by our other reviews.