Note fondée sur 934 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 juill. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
4 juill. 2022 par General Manager, Gestion de l’hôtel
Dear Leonid,
We really appreciate your positive rating following your recent visit, thank you.
We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.
Kind regards,
Stuart Fleming
General Manager
par un voyageur
Publié le 9 févr. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
11 févr. 2022 par General Manager, Gestion de l’hôtel
Dear Reviewer,
We really appreciate your positive review following your recent visit, thank you.
We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.
Kind regards,
Stuart Fleming
General Manager
par un voyageur
Publié le 30 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2024 par Operations Manager, Gestion de l’hôtel
Dear Anthoney,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager
par un voyageur
Publié le 27 août 2024 sur Hotels
The reason for choosing a Spa hotel is to have relaxing time to unwind. When we went to use the facilities we could not relax as the no. of children that were in the pool was ridiculous they were screaming, shouting and jumping in the pool. After 10min Myself and my wife got out and thought we would ask at reception when the quieter times are as the amount of children in there. We were told there is no quiet times as in was a bank holiday weekend. I believe this should be accounted for and have an adult only hour in the morning and afternoon.
Myself and my wife like a cocktial but we only ordered one as the taste was awful the expresso Martini was sweet and watery there was little coffee flavour. The bar tender brought this to the table save me waiting at the bar which is normal when making cocktails, little did I know your bar tenders do not make the cocktails they are out of a bottle, but you are charging the same prices as one that would be properly made.
The room we had 315 we could not close the window as no aircon in room and the weather was warm, but the music and the bar was load on the Sat Night until around 1.30 - 2am.
The bed was comfy and the room was clean.
Commentaires de Gestion de l’hôtel
31 août 2024 par Operations Manager, Gestion de l’hôtel
Dear Darren,Thank you for taking the time to share your feedback following your recent visit. Please accept my apologies for the shortfalls in service and standards you experienced. It is through feedback such as yours that we can use constructively to improve our standards and service and I will be working with the rest of my management team to address the shortfalls.Kind regards,Mark ChildsOperations Manager
par un voyageur
Publié le 26 août 2024 sur Hotels
Nice swrvice when checking in to hotel, with a nice surprise of an upgrade to the room
Commentaires de Gestion de l’hôtel
31 août 2024 par Operations Manager, Gestion de l’hôtel
Dear H,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can and to praise those team members where appropriate.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2024 par Operations Manager, Gestion de l’hôtel
Dear David,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager
par un voyageur
Publié le 24 août 2024 sur Hotels
Nice hotel conveniently placed for Merry Hill shopping and the canal side bars and restaurants. Clean and well appointed with spacious rooms
Commentaires de Gestion de l’hôtel
24 août 2024 par Operations Manager, Gestion de l’hôtel
Dear Katrina,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager
par un voyageur
Publié le 23 août 2024 sur Expedia
It is not a cheap hotel and just did not live up to the price. Reception was not at all welcoming, very basic process the customer as they arrive. Are twice in the restaurant and one of the staff made up for all the others, made us feel very welcome but she was the only one. I got grilled corn on the cob that was ice cold. A glass of wine that didn’t arrive until we had finished eating. Just very average.
Commentaires de Gestion de l’hôtel
24 août 2024 par Operations Manager, Gestion de l’hôtel
Dear Peter,Thank you for taking the time to share your feedback following your recent visit. Please accept my apologies for the shortfalls in service and standards you experienced. It is through feedback such as yours that we can use constructively to improve our standards and service and I will be working with the rest of my management team to address the shortfalls.Kind regards,Mark ChildsOperations Manager
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par Operations Manager, Gestion de l’hôtel
Dear Martin,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can and to praise those team members where appropriate.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager
par un voyageur
Publié le 22 août 2024 sur Expedia
Spot on as always
Commentaires de Gestion de l’hôtel
24 août 2024 par Operations Manager, Gestion de l’hôtel
Dear Lee,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager
