Note fondée sur 466 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par thank you, Gestion de l’hôtel
We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the leadership team. We would like to hear from you on how to receive a 9 or 10 time if you travel to the Courtyard by Marriott in Homewood/Birmingham in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,LATASHA WALLERAssistant General ManagerCourtyard By Marriott
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Thank you, Gestion de l’hôtel
On behalf of the entire hotel team, I want to thank you for sharing about your Courtyard by Marriott experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,LaTasha WallerAssistant General ManagerCourtyard by Marriott Birmingham Homewoodlatasha.waller2@marriott.com205-879-0400
par un voyageur
Poor quality and service
Publié le 4 août 2024 sur HotelsAir conditioning didn’t work. Smoke alarm went off at 3 am & hotel staff didn’t know what to do. We took it off the wall. Room smelled moldy. Definitely not worth what we paid. Not going back here when we are in the area.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par thank you, Gestion de l’hôtel
Thank you for your feedback, I have let maintenance know about your Air conditioning in your room and they have fixed the issue.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
My room reeked of mildew to the point I turned the air off and kept all of my clothes in my suitcase so they wouldn’t smell.
I was never able to get more than like warm water for the shower no matter where I put the nozzle or how long I waited.
We will not be coming back.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Thank you, Gestion de l’hôtel
We appreciate your business and apologize for the smell of your room. We thank you for bringing this to our attention. We have fixed the issue.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
It's clear the people working here work hard to make the guest experience as pleasant as possible. Public areas were well-maintained, and the courtyard had a pleasant atmosphere. The gym equipment needs some maintenance and updating, but it certainly isn't the worst gym I've used. The HVAC system for parts of the building struggle against the humidity; my room was fine, but a coworker's room on the opposite side of the building was musty. Similarly, my hot water was fine, but theirs was non-existent.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par thank you , Gestion de l’hôtel
Thank you for your feedback.
par un voyageur
Publié le 19 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Thank you, Gestion de l’hôtel
Thank you for your feedback
par un voyageur de West Harrison
Publié le 14 juill. 2024 sur Expedia
N/A
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Thank you, Gestion de l’hôtel
Thank you for your feedback
par un voyageur
Publié le 9 juill. 2024 sur Expedia
Staff was great. Cafe was good. Fitness Center needs all new equipment.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Thank you , Gestion de l’hôtel
Thank you for your feedback
par un voyageur
Publié le 9 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Thank you , Gestion de l’hôtel
Thank you for your feedback
par un voyageur
Publié le 30 juin 2024 sur Expedia
