Note fondée sur 921 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 oct. 2024 sur Hotels
The hotel looks way better compared to the last time I stayed maybe 4 years ago. My stay was fine except for the fact that there wasn’t a deadbolt on my door. Anyone could walk in if they had a key.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Customer Service, Gestion de l’hôtel
Alicia, we are thrilled you enjoyed your stay at Courtyard Birmingham Hoover and noticed the improvements since your last visit. It's concerning to hear about your door issue, and know that we take safety seriously. We’re looking forward to welcoming you back.
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Not safe. No working cameras.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Customer Service, Gestion de l’hôtel
Jessica, thank you for sharing your thoughts. Safety is taken seriously, and the team ensures all guests feel secure. Please rest assured that guest safety remains a priority.
par un voyageur de Cordova
Publié le 18 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Customer Service, Gestion de l’hôtel
Ha, thank you for staying with us at Courtyard Birmingham Hoover. We’re delighted you enjoyed your experience and look forward to welcoming you back in the future!
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Tevin was very kind and helpful. He checked me in one night, and checked me out the the next morning. Great attitude.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Customer Service, Gestion de l’hôtel
Teresa, thank you for staying with us at Courtyard Birmingham Hoover. It's wonderful to hear that our team member, Tevin, made your stay enjoyable with his kindness and helpfulness. We're delighted you had a positive experience and look forward to welcoming you back.
par un voyageur
Publié le 28 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 août 2024 par Customer Service, Gestion de l’hôtel
Matthew, thank you for staying with us at Courtyard Birmingham Hoover. We're delighted you had a great experience. We look forward to welcoming you back soon!
par un voyageur
Publié le 28 août 2024 sur Hotels
The place looks dated but well maintained and clean with great staff
Commentaires de Gestion de l’hôtel
28 août 2024 par Customer Service, Gestion de l’hôtel
Michael, it’s wonderful to hear that you found Courtyard Birmingham Hoover to be well-maintained and clean. The team is thrilled to receive your kind words. We're looking forward to welcoming you back.
par un voyageur
Publié le 20 août 2024 sur Expedia
Nice place for a stay when needing to stay for a night or 2. I didn't like that during their construction they don't lock any outside access to the guest rooms. You just pull the door and it opens.
Commentaires de Gestion de l’hôtel
20 août 2024 par Customer Service, Gestion de l’hôtel
Shandra, thank you for providing your feedback. The team prioritizes guest safety and security, and your observation will be shared for continuous improvement. We're glad to know the location suited your needs for a short stay. If there's anything else you'd like to share, please let us know.
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par Customer Service, Gestion de l’hôtel
Debbie, we are thrilled you enjoyed your stay at Courtyard Birmingham Hoover. We look forward to welcoming you back soon!
par un voyageur
Publié le 11 août 2024 sur Expedia
My room was very clean and smelled wonderful. The area was quiet. The pool area was dark at night and it did not look clean. Customer service was amazing.
Commentaires de Gestion de l’hôtel
12 août 2024 par Customer Service, Gestion de l’hôtel
Cadeshe, thank you for staying with us at Courtyard Birmingham Hoover. The team is delighted to hear that your room met your expectations and that you enjoyed our attentive service. We appreciate your observations about the pool area and will ensure it is addressed. We hope to welcome you again soon!
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Mold in bathroom and ketchup stain on floor looked like a blood puddle. Exterior is very poorly lit.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Customer Service, Gestion de l’hôtel
Matt, thank you for sharing your feedback. The concerns you mentioned about your room and the exterior lighting are taken seriously, and your comments will be looked into further to ensure improvements. We hope to have the opportunity to provide you with a better experience in the future.
