Ratings based on 762 Guest Reviews
Hear it directly from our travellers
2.9 Room cleanliness
3.1 Service & staff
2.7 Room comfort
2.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 24, 2024 on Expedia
Nice
Comment from Hotel Management
Aug. 24, 2024 by Manager, Hotel Management
Hello Kearston,We're glad you found our hotel to be nice. We appreciate your feedback and hope to welcome you back in the future for another pleasant stay.
by A traveller
Posted Aug. 22, 2024 on Hotels
Comment from Hotel Management
Aug. 24, 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you so much for the fantastic rating! We're thrilled to hear you had a great stay. We look forward to welcoming you back soon!"Sincerely, Hotel Manager
by A traveller
Posted Aug. 21, 2024 on Expedia
The smoking room was saturated with the smell of Marijuana. Found a note in elevator trying to sell gas..i.e. Marijuana. Management said they can't control smoking Marijuana in rooms...blame god he made it! Would not refund for unused nights. He's fully aware of the illicit things going on at this location but prefer money over doing the right things!
Comment from Hotel Management
Aug. 22, 2024 by Manager, Hotel Management
Hello Jonathan,We take all feedback seriously and will address these concerns with our team. For any further assistance, please contact our management directly. Your comfort and safety are our top priorities.
by A traveller
Good basic room
Posted Aug. 8, 2024 on HotelsGood basic room. Clean and service was good.
Comment from Hotel Management
Aug. 9, 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you very much for your stay. We're glad to hear you found the room clean and the service to your satisfaction. We appreciate your comments and hope to welcome you back for another stay soon.Sincerely, Hotel Manager
by A traveller
Posted Aug. 4, 2024 on Hotels
Comment from Hotel Management
Aug. 6, 2024 by Manager, Hotel Management
Hello Shiquitha, I'm sorry to hear that your stay did not meet your expectations. Please feel free to contact us directly to share any specific feedback you may have, so we can address your concerns and improve our services for future guests.
by A traveller
Posted Jul. 24, 2024
it would of been good but our fridge was dirty with mold and there was a group that was loud and up till 4am talking real loud on the stairs outside of the room
Comment from Hotel Management
Jul. 25, 2024 by Hotel Manager , Hotel Management
Dear Guest,We apologize for the issues you encountered during your stay. The condition of the fridge and the noise disturbance were unacceptable. We will address the cleanliness concerns and ensure better noise control. Thank you for bringing this to our attention, and we hope to provide a better experience in the future.Sincerely, Hotel Manager
by A traveller
Posted Jul. 24, 2024 on Hotels
This was the worst hotel I have ever seen. No elevator in main lobby entrance. Elevator was around the back of hotel and was filthy. Had to get buzzed in to lobby upon arrival; one attendant on hand. Was charged a $50 deposit on the non-smoking room I booked. When we got to the room the lights did not work and the AC was off. The room temperature was at least 85 degrees at 7:30 p.m. Was unable to stay at this hotel and returned to lobby for a credit of the deposit charged. Have initiated an inquiry for full refund. Investigation pending.
Comment from Hotel Management
Jul. 25, 2024 by Hotel Manager , Hotel Management
Dear Guest,We are deeply sorry for the numerous issues you encountered during your stay. The condition of our facilities and the service you received were far from our standards. We apologize for the inconvenience caused by the malfunctioning lights, non-operational AC, and the overall cleanliness and accessibility concerns. Your experience is unacceptable, and we will take immediate steps to address these problems. Sincerely, Hotel Manager
by A traveller
Posted Jul. 21, 2024 on Expedia
The hotel was run down, the room you couldn’t walk without your shoes or your feet turned black.
We discovered bed bugs the morning after we arrived so we left early.
Have been working with Expedia to get a refund but have not been able to get anywhere so far with the hotel responding.
Comment from Hotel Management
Jul. 23, 2024 by Manager, Hotel Management
Hello Michaela, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
by A traveller
Posted Jul. 4, 2024 on Expedia
Good location
Comment from Hotel Management
Jul. 5, 2024 by Hotel Manager , Hotel Management
Dear David,Thank you for the wonderful review of your stay at our hotel. We are delighted to know that you found our location good. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area.Sincerely, Hotel Manager
by A traveller
Posted Jul. 1, 2024 on Hotels
Comment from Hotel Management
Jul. 2, 2024 by Hotel Manager , Hotel Management
Dear Guest,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager
