Note fondée sur 953 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Très bien
Publié le 28 oct. 2023 sur HotelsImpeccable une très bonne odeur dans l'hôtel
Parfait pour une étape
Bon petit déjeuner
par un voyageur
Publié le 25 mars 2020 sur Hotels
par un voyageur
Publié le 17 août 2024 sur Expedia
Checked in and the room they assigned us had not been cleaned. Bed was unmade and a cup on the table. Second room they assigned us was extremely hot as the AC wasn’t working. Carpet was wet from the condensation. Went to the staff and they made me feel stupid by assuming we didn’t know how to work the AC. They never came and checked it. The room was very warm all night. DO NOT STAY HERE.
Commentaires de Gestion de l’hôtel
22 août 2024 par F Groom , Gestion de l’hôtel
Good morning. Thank you for your experience with us. I’m sorry we did not meet your expectations. I will surely address your concerns with our team. Guest satisfaction is our main concern. In regards to the condition of the property it is definitely time for a renovation. The good news is, we are in the early stages of renovations which should be starting in the next 2 months. I look forward to welcoming you back to the property in the near future.
par un voyageur
Not so much
Publié le 12 août 2024 sur HotelsI complained a few times that there is a big pile of dirty sheets left outside the front of my room door. Nobody ever came to pick them up.
The bed was comfortable. The room seem clean. The building is just old. The elevator smells awful.
The breakfast was pretty awful too. If I would’ve paid $89 or $90 for this room, it would’ve been OK. But I paid 150 $160. I should’ve gone elsewhere .
However, was a great location! Really close to the summit shopping area with a ton of things to eat and by the botanical gardens. And right off the highway.
Commentaires de Gestion de l’hôtel
13 août 2024 par F Groom , Gestion de l’hôtel
Thank you for your experience with us. We apologize that we did not meet your expectations. Guest satisfaction is our number one priority. Our property is in need of renovation, but the great thing is we are in the early stages of those renovations. We hope to see you again in the near future.
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 août 2024 par F Groom , Gestion de l’hôtel
Thanks for sharing your experience with us. We look forward to welcoming you back in the near future.
par un voyageur
Publié le 25 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2024 par F Groom , Gestion de l’hôtel
Thank you for staying with us and for the feedback of your stay. We look forward to seeing you again.
par un voyageur
Publié le 7 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 juill. 2024 par F Groom , Gestion de l’hôtel
Thank you for staying with us and for the feedback of the stay.
par un voyageur
Publié le 7 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 juill. 2024 par F Groom , Gestion de l’hôtel
Thank you for staying with us and we look forward to seeing you again.
par un voyageur
Publié le 2 juill. 2024 sur Expedia
Great service. They are getting to upgrade facility, so it will even better.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par F Groom , Gestion de l’hôtel
Thank you for staying with us. We hope to see you again in the future.
par un voyageur
Publié le 1 juill. 2024 sur Expedia
1st off, the receptionist working the counter when I checked in was absolutely the nicest person I ever met. Treated us with respect and kindness. We checked in late because we went to the wrong Hotel. The area was located in a nice quiet area. The issue was our door to our hotel room wouldn’t ahut all the way. You had to wake the entire hotel up just to close the door. The AC unit would shut completely off when it hit its set temperature. I had to get up at 2:00am-2:30am each morning to turn it on because of sweating so bad. Rhe xwalls and the doors on the our floor were filthy dirty or stained. With that said It wouldn’t make my top 4 places in Birmingham, Al to stay. I give it a 2 1/2 just because the 1st night we were treated with respect.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par F Groom , Gestion de l’hôtel
Thank you for staying with us and the feedback of your stay.
