Note fondée sur 544 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Stayed there a bunch of times, always a great experience!
par un voyageur
Publié le 4 sept. 2024 sur Expedia
The property was convenient to the interstate. However, the bed was hard and the pillows were flat. The tube did not drain and the bathroom was not very clean.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Rebecca,Thank you for your feedback. We're glad our location was convenient for you, but we're disappointed about the issues you faced with your stay. We'll address these concerns with our team to ensure improvements. We appreciate your input and hope to provide a more comfortable stay in the future.
par un voyageur
Publié le 25 août 2024 sur Expedia
Nice hotel, but no nice convenience stores or any grocery stores nearby, so pick up drinks on your way to the hotel. Not many restaurant choices with bars in decent walking distance, however there is fast food next to the hotel. When I travel I like to park at the hotel and not use my car until the next morning, so I look for the ability to do this.
Commentaires de Gestion de l’hôtel
26 août 2024 par General Manager, Gestion de l’hôtel
Dear Cameron,Thank you for your feedback. We're glad you found our hotel nice, though we understand the limited nearby conveniences impacted your experience. It was a pleasure having you as our guest, and we hope you'll consider staying with us again.
par un voyageur
Publié le 21 août 2024 sur Hotels
Clean and comfortable room.
Commentaires de Gestion de l’hôtel
22 août 2024 par General Manager, Gestion de l’hôtel
It was our pleasure to provide you with clean, comfortable accommodations. We're glad you enjoyed your visit, and we look forward to hosting you again at Hampton Inn Birmingham / Trussville.
par un voyageur
Publié le 24 juill. 2024 sur Expedia
par un voyageur
Publié le 22 juill. 2024 sur Expedia
I enjoyed my stay and the staff were excellent.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Rugena,Thank you for choosing Hampton Inn Birmingham / Trussville. We're thrilled to hear that you enjoyed your stay and that our staff provided excellent service. We look forward to welcoming you back for another exceptional experience.
par un voyageur
Publié le 17 juill. 2024 sur Expedia
par un voyageur
Publié le 16 juill. 2024 sur Hotels
par un voyageur de Fayetteville
Publié le 14 juill. 2024 sur Expedia
This place is rundown. It needs to be shut down immediately. The elevator was not working. We were there 3 days without an elevator and had to use the stairs. We did not feel safe. The rooms are rundown. This has been our go to hotel for years whenever we’re in town but never again.
Commentaires de Gestion de l’hôtel
16 juill. 2024 par General Manager, Gestion de l’hôtel
We appreciate you reaching out to share your thoughts regarding your recent visit. It saddens us to hear we could not provide the enjoyable experience you had with us on your previous visits and that you were disappointed with your most recent stay. Please accept our sincere apologies for the unfortunate issues we had with the elevators during your time with us and for any inconvenience this caused; they are being worked on, and we hope to have them up and running again as soon as possible. Your feedback regarding any needed updates is gratefully received and allows us to continually monitor guest satisfaction and areas in which we could do better. Thank you for your valuable input.
par un voyageur
Publié le 14 juill. 2024 sur Expedia
The room had a vomit smell to it. When arriving on site the elevator was not in service which was inconvient with a pregnant wife and a toddler.
Commentaires de Gestion de l’hôtel
16 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Jesse,The issues you raise are important to us. Please accept our apologies for any inconvenience with the elevator and for any concerns about odor. We'll pass your comments along to our team to ensure these matters are resolved as quickly as possible; we appreciate your patience. Should you be in the area again, we hope you'll come back to see us.
