Note fondée sur 4 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Issues with plumbing
Publié le 5 nov. 2023 sur HomeAwayWe had major plumbing issues shortly after we arrived on Friday, 1 person used the shower and it backed up into the toilets, we couldn’t flush the toilets and had to use a store’s bathroom for bowel movements. We had 10 of us. It was obviously an ongoing problem because there were signs in both bathrooms saying not to flush anything but toilet paper. I am angry because it took 3 phone calls and several text messages to get a plumber in on Saturday at 10:30. The main line kept telling us someone will call you back. Never did. Otherwise loved the house and location. We were there for my brothers funeral and no showers was a huge issue
Commentaires de Gestion de l’hôtel
22 nov. 2023 par VrboOwner, Gestion de l’hôtel
We extend our heartfelt condolences for your loss and sincerely apologize for the inconveniences you faced during such a difficult time, Patricia.
We're deeply sorry to hear about the plumbing issues that occurred during your stay. It's truly regrettable that this issue impacted your ability to use the facilities comfortably, especially during a time when you needed solace and support.
The delay in resolving the plumbing problem and the communication lapse with the plumber are not reflective of the standard of service we aim to provide. We understand the frustration caused by the repeated attempts to reach assistance without prompt resolution.
We genuinely appreciate your understanding despite this unfortunate experience and are grateful for your patience. We're actively reviewing our protocols and communication systems to prevent similar occurrences in the future.
Your feedback is invaluable, and we're committed to ensuring that all our guests have a seamless and comfortable stay. We hope that, despite these challenges, the house and its location provided some solace during such a difficult time.
Should you consider staying with us in the future, we'd be honored to provide you with a more seamless experience aligned with our usual standards of service.
Please accept our deepest sympathies once again, and thank you for sharing your feedback with us.
par un voyageur
Not quite as nice as it looked in pictures.
Publié le 19 oct. 2022 sur HomeAwayThis is a nice remodeled house from 1935, nicest house on the block actually. The inside is nicely done with modern and nostalgic blend. And that’s about the end of the good. The neighborhood is not the greatest, which is mentioned way down in the description. If I hadn’t been booking in a hurry to evacuate from hurricane Ian I might have seen that they say they will not refund if you get there and the neighborhood is not to your liking. That should be a MAJOR red flag. The exterior doors do not give a great sense of security. Neither close securely when not deadbolted. The windows seem original to the house and do not open, partly because they are 87 years old and warped and partly because the frames and the rope that operates them are painted. I’m pretty sure that is some code violation. Floors are not level, especially under the dining table. The “nostalgic “ kitchen sink is nasty, scratched and rusty. The bedroom doors don’t close tight. There was no remote in the master bedroom making the fan inoperable. The soaking tub is only good if you like soaking in cold water. There was hot water to the master shower but not the tub. The pictures show a fenced yard, but the description does mention waaayyyy down that it is not fully fenced. Not fully fenced means half a gate missing and the other gate is so badly maintained that it won’t close. The “seven steps up to the front door” are not the only ones leading to the door. There is no way to enter the house without navigating stairs with no handrail. This was huge safety issue for my elderly mother. We ended up leaving after two of the four days we booked. When contacted the management company very bluntly told me they need to “adhere to their cancellation policies.” When I inquired about speaking with the owner I was told simply that “the homeowner works within the management company as well.”
Commentaires de Gestion de l’hôtel
3 nov. 2022 par VrboOwner, Gestion de l’hôtel
Hi Deborah! I am sorry you did not have a 5-star experience in our home. We strive to provide a 5-star experience. If an issue arises during your stay, we are available to remedy the situation. We have strived to keep the home in its original historic state while making a few updates to keep it modern. Thank you for your useful feedback about the home. I can assure you the neighborhood and home are safe; however, it is not some people's taste as to why we have that in the description. I am sorry we could not refund you but we had to stick with our cancellation policy. We hope to get the opportunity to host you again and show you a 5 star experience. We look forward to hosting future stays that meet expectations.
par un voyageur de Hattiesburg
FUN weekend in Bham!
Publié le 20 mars 2022 sur HomeAwayThis space was perfect for our large group. It was only minutes from Uptown/Downtown and our other activities. We loved the hiking and the trailhead was only minutes away.
Commentaires de Gestion de l’hôtel
20 mai 2022 par VrboOwner, Gestion de l’hôtel
Saulters, the location is PERFECT! I am so glad you also thought so. I am also glad you got to check out the trailhead nearby! Please come see us again!
par un voyageur
Plenty of space
Publié le 2 mars 2022 sur HomeAwayThe house had plenty of room to accommodate our number of guests. The master bathroom was great and the king bed in the master bedroom was very comfortable.
Commentaires de Gestion de l’hôtel
28 mai 2022 par VrboOwner, Gestion de l’hôtel
Thanks for the review, Pearce! You are welcome back anytime!