Note fondée sur 744 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,4 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 juin 2024 par Jackie, Gestion de l’hôtel
Thank you for your amazing score, it is much appreciated. Kind Regards
par un voyageur
Très bien
Publié le 15 oct. 2018 sur HotelsDes chambres confortables et silencieuses, je recommande !
Recommandé
pour Tout le mondepar un voyageur
bruit des climatisations
Publié le 24 juill. 2016 sur Expedia
Contre : le bruit durant la nuit
Très beau jardin.Bonne cuisine.
Dans le bar il manque une machine à café (expresso - capucino)
par un voyageur
Publié le 30 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 sept. 2024 par lee, Gestion de l’hôtel
Good AfternoonThank you for your rating. We hope we can welcome you here again at Hillscourt.Kind RegardsLee
par un voyageur
Publié le 30 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 août 2024 par Jackie, Gestion de l’hôtel
Thank you for your rating, it is much appreciated. Kind Regards
par un voyageur
Publié le 29 août 2024 sur Expedia
Great value, hidden gem
Commentaires de Gestion de l’hôtel
30 août 2024 par Jackie, Gestion de l’hôtel
Thank you for your review, we hope to see you again soon. Kind Regards
par un voyageur
Publié le 29 août 2024 sur Expedia
Hidden gem
Commentaires de Gestion de l’hôtel
30 août 2024 par Jackie, Gestion de l’hôtel
Thank you for your rating and comments, it is much appreciated. Kind Regards
par un voyageur
Publié le 27 août 2024 sur Expedia
Excellent small hotel, great rooms, comfy beds, exceptional staff.
I could smell that my room had been smoked in by previous occupant. When I reported it thet immediately offered for me to switch rooms, which was great, but ideally housekeepubg should have flagged this, and the room should not have been given out again until smell was gone.
Commentaires de Gestion de l’hôtel
30 août 2024 par Jackie, Gestion de l’hôtel
Thank you for taking the time to review your recent stay with us. We are pleased to read you found the hotel comfortable and the staff helpful. We are sorry to read about the smell of smoke, this is a puzzle to us too as all rooms are non smoking and we also have smoke detectors. We will however inform housekeeping of this. Thank you once again for your review and we do hope to see you again in the not too distant future. Kind Regards
par un voyageur
Publié le 26 août 2024 sur Hotels
The rating I’ve given doesn’t reflect the outstanding staff and the level or service they provided. They were incredibly helpful and couldn’t have done any more. Unfortunately, our stay was let down by factors out of their direct control, but it’s something the hotel itself might want to consider going forward.
Our room was perfect for what we needed for one night - we were staying as my partner was having surgery at the Royal Orthopaedic Hospital and were leaving around 6.30am. The lovely lady who checked us in offered me a packed lunch for the next day when we mentioned how early we were checking out, which I thought was a lovely touch.
However, we were kept awake until the early hours due to the snoring coming from next door, to the point our room was actually shaking. The lad covering the night desk gave us another room when I went down and explained around 1am, and although it was much quieter, it was incredibly hot, so neither of us slept well at all. There was also a lot of doors banging around 5am which disturbed us again. I appreciate you can’t control guests snoring, but it was that loud, it didn’t actually feel like there was any noise barrier at all between the rooms and corridors and I’ve never stayed in a hotel before where this has been the case.
One other thing to note is the bathroom light is on a sensor, so I was actually plunged into darkness twice while taking a shower!
Commentaires de Gestion de l’hôtel
30 août 2024 par Jackie, Gestion de l’hôtel
Thank you for your review and kind comments about our staff. We are sorry to read you had a disturbed sleep and will ask our maintenance team to look at the issues your raised. Kind Regards
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 août 2024 par Jackie, Gestion de l’hôtel
Thank you for your rating, it is much appreciated. Kind Regards
