Note fondée sur 943 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 janv. 2025
Everything was amazing
Commentaires de Gestion de l’hôtel
9 janv. 2025 par Hotelmgmt, Gestion de l’hôtel
Thank you for your kind words! We're thrilled to hear that your experience at Hilton Birmingham at UAB exceeded expectations. We look forward to welcoming you back for another fantastic stay!
par un voyageur
Publié le 5 nov. 2024
I love it very modern staff so friendly and helpful breakfast was very good and the servers was amazing the art work was beautiful it smelled very good I would definitely stay again
Commentaires de Gestion de l’hôtel
8 nov. 2024 par Hotelmgmt, Gestion de l’hôtel
Thank you, Shirley, for your lovely feedback! We're thrilled that you enjoyed the modern atmosphere, found the team incredibly kind and attentive, and had a great breakfast experience. It's wonderful to hear that the artwork and overall ambiance made your stay special too. We look forward to welcoming you back to Hilton Birmingham at UAB for another wonderful visit soon!
par un voyageur
Publié le 15 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par HotelMgmt, Gestion de l’hôtel
Marcus, thank you for visiting! We are grateful for your star-rating, please come back soon.
par un voyageur
Publié le 15 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par HotelMgmt, Gestion de l’hôtel
Thank you for rating us so highly. We enjoyed having you here and look forward to welcoming you back the next time you are in the area, Frederick!
par un voyageur de Alton
Publié le 13 oct. 2024 sur Expedia
the 2 queen beds rooms are small. the elevators are small. the breakfast is not worth $18. wasted my money on parking ($30). and no microwave in the room. for what i paid for this hotel, i could have gotten a bigger room with 2 queen beds and a microwave. never will i take the city view, too noisy
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Hotelmgmt, Gestion de l’hôtel
Felicia, thank you for your feedback. We're sorry to hear that certain aspects of your stay didn't meet your expectations, particularly in regards to the room size and amenities. We strive to provide excellent value for our guests and will be reviewing your comments with our management. We'd appreciate the opportunity to serve you better in the future and earn a higher rating.
par un voyageur
Publié le 13 oct. 2024 sur Expedia
The hotel overall was great but we arrived later in the evening and they gave our room away even though I checked in on the app, let them know I would be arriving later, and selected my room in the Hilton app. We were given another room but it did not meet our accommodation needs. Three people had to sleep in a king bed even though we booked two queens.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Hotelmgmt, Gestion de l’hôtel
Brandon, we apologize for the inconvenience you faced upon arrival and the discomfort of not having the room type you booked. This is certainly not the experience we want to deliver, and we’ll be reviewing your comments with our team to see how we can better accommodate our guests’ needs. We value your feedback and hope you’ll return for a stay that meets all your expectations from start to finish.
par un voyageur
Not Great
Publié le 12 oct. 2024 sur HotelsWe stayed here 1 time earlier in the week and it was great. Unfortunately, the second time was not that great. I specifically booked a room that I knew would sleep 3 people (my parents and myself) and had a roll in shower for my mother who is disabled and in a wheelchair. When I arrived for checking around 9pm, they told me that the room I booked was not available. We got stuck in a room with 1 bed and no partial refund for the mess up. I had to have a roll away bed brought in which barely fit in the room. I was told that this was still a handicap accessible room, but it definitely was not. Yes, there was a roll in shower, but the bed was not lowered; my mom was not able to get into the bed as it was too high for her. My dad and I had to lift her in and out of the bed which was not ideal and dangerous.
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Hotelmgmt, Gestion de l’hôtel
Monica, we’re grateful that you returned for a second stay but are truly sorry your room wasn’t what you expected. When a guest books their accommodations through a third-party site, the details of the reservation aren't available to our team until check-in, and, at that point, we may be limited by availability. It’s disheartening that the room provided didn’t meet your family’s needs, and our team will discuss your comments to see how we can ensure a better experience going forward. Please consider giving us another chance to earn back your trust.
par un voyageur
Publié le 10 oct. 2024 sur Hotels
One night stay. Not enough hand towels and and wash clothes in the room. Only one wash cloth and one face towel for two adults
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Hotelmgmt, Gestion de l’hôtel
Thank you for sharing your experience. It’s important to us that our guests have everything they need during their stays, and we apologize for not providing enough hand towels and washcloths in your room. We'll share this feedback with housekeeping, and we hope to win you over completely with a future visit.
par un voyageur
Publié le 9 oct. 2024 sur Hotels
Overall, decent place. Very clean, friendly, and accommodating. Only complaint was that the beds were not comfortable and made a terrible sound any time you moved.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Hotelmgmt, Gestion de l’hôtel
Thank you, Monica, for your kind feedback. We're glad to hear that you found our property clean, friendly, and accommodating. We regret that the bed comfort and noise were not up to expectations though. Your feedback is invaluable, and we'll work to address this issue to ensure a more restful experience for our guests. We hope to have the opportunity to welcome you back for an even more comfortable stay one day soon!
par un voyageur
Publié le 9 oct. 2024 sur Expedia
Expedia is horrible with customer service
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Hotelmgmt, Gestion de l’hôtel
Thank you for your feedback, Jorge. We're sorry to hear about your dissatisfaction with customer service through your thid party booking. While we can't directly address issues with third-party booking platforms, we do encourage our guests to reach our whenever possible, as we're committed to making your stay as seamless and enjoyable as possible. We hope you'll consider staying with us again in the future.
