Note fondée sur 619 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 juill. 2024
Wonderful!
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Task Force Manager, Gestion de l’hôtel
Dear sheree Cuell, We appreciate you choosing Hilton Garden Inn Downtown Birmingham and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to welcome you back in the future. Best regards,Angela M. BellTask Force Manager
par un voyageur
Dirty.
Publié le 19 juin 2024 sur HotelsFront desk staff were rude and dismissive at check in. Rooms were both filthy. Carpets so dirty our feet were gross. Hallway carpets worse. One pillow on my bed was dirty and the pillowcase had not been washed. Dust everywhere. And the AC unit smelled like mold. Worse Hilton property I've ever visited. Will not return.
Commentaires de Gestion de l’hôtel
19 juin 2024 par Task Force Manager, Gestion de l’hôtel
Dear Guest, Thank you for sharing your feedback. We deeply apologize for the disappointing experience you had during your stay with us. We appreciate you bringing these issues to our attention, and we are taking immediate steps to address them with our housekeeping and front desk teams to ensure our cleanliness and service standards are upheld. This is certainly not reflective of the level of service we aim to provide. We understand your frustration and sincerely regret any inconvenience caused. We value your patronage and hope you will reconsider and give us another opportunity to provide you with a superior experience that aligns with our usual high standards.Best regards,Angela M. BellTask Force Manager
par un voyageur
Publié le 18 juin 2024 sur Expedia
On arrival 2 employees were having a heated discussion. Hallways on the 4th floor were not clean at all. Loud dumpster noise at 0400 caused us to awake. And outrageous cost for breakfast which should have been included.
Commentaires de Gestion de l’hôtel
19 juin 2024 par Task Force Manager, Gestion de l’hôtel
Dear Robert, We appreciate your feedback and your decision to stay with us. We sincerely apologize for the inconveniences you encountered during your stay. Rest assured, we take your concerns seriously. We will address them promptly with our team to improve our services and maintain our standards. Your comments about cleanliness and noise disruptions are not reflective of our usual standards. We apologize for falling short in these areas. Regarding breakfast, we understand your perspective. We appreciate you bringing this to our attention. We hope you'll give us another chance to exceed your expectations on your next visit.Best regards,Angela M. BellTask Force Manager
par un voyageur
Publié le 15 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 juin 2024 par Task Force Manager, Gestion de l’hôtel
Dear Keelani, Thank you for the excellent rating! We are delighted that your time at Hilton Garden Inn Downtown Birmingham was great. We always strive to provide every guest with a memorable experience. We look forward to your return soon.Best regards,Angela M. BellTask Force Manager
par un voyageur
Publié le 10 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Task Force Manager, Gestion de l’hôtel
Dear Srigiridhar, Thank you for being our guest and for the high rating! It is lovely to learn how much you enjoyed your time at Hilton Garden Inn Downtown Birmingham and that we exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Best regards,Angela M. BellTask Force Manager
par un voyageur
Publié le 10 juin 2024 sur Expedia
Very Nice
Commentaires de Gestion de l’hôtel
11 juin 2024 par Task Force Manager, Gestion de l’hôtel
Dear Robert, We appreciate you choosing the Hilton Garden Inn Downtown Birmingham and are delighted you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to welcome you back in the future. Best regards,Angela M. BellTask Force Manager
par un voyageur
Publié le 9 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 juin 2024 par Task Force Manager, Gestion de l’hôtel
Dear Charles, Thank you for choosing Hilton Garden Inn Downtown Birmingham. We are dedicated to providing a comfortable and pleasing atmosphere for our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best regards,Angela M. BellTask Force Manager
par un voyageur
Publié le 7 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 juin 2024 par Task Force Manager, Gestion de l’hôtel
Dear Levin, Thank you for the generous rating. It is always gratifying to receive praise for meeting expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the Hilton Garden Inn Downtown Birmingham; we hope to see you again soon. Best regards,Angela M. BellTask Force Manager
par un voyageur
Good location
Publié le 6 juin 2024 sur HotelsFor the most part everyone was friendly , I had requested a late check out when initially booking but then when I called and asked I was told I would be charged an extra day for any checkout that was late.
Commentaires de Gestion de l’hôtel
7 juin 2024 par Task Force Manager, Gestion de l’hôtel
Dear Jessica, We are glad you liked our location and found our staff friendly. We would, however, like to apologize for the disappointing aspects of your stay. We regret not being able to grant your request for a late checkout. We are committed to providing outstanding service, and we hope you will revisit the next your travels bring you this way.Best regards,Angela M. BellTask Force Manager
par un voyageur
Publié le 5 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 juin 2024 par Task Force Manager, Gestion de l’hôtel
Dear Charles, We are pleased to receive your generous rating for Hilton Garden Inn Downtown Birmingham. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Best regards,Angela M. BellTask Force Manager
