Note fondée sur 1 897 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 juill. 2024 sur Expedia
Staff was not really friendly ! Room smells a bit strange. Walls are thin, feels like the neighbours are in your rooms. Playroom tables are broken.
No towels available at the pool… not a good experience.
We’ve been travelling for 20 days from hotel to hotel and this is the worst by far.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Best Regards, , Gestion de l’hôtel
Thanks for taking the time to give your feedback. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. Please be assured this review will be shared with our entire Housekeeping and Maintenance teams and we will discuss where we fell short and how we will do better in the future. While I understand that my apologies do not change your experience, please know that your comments have not gone unnoticed. Thank you so much for letting us know about your experience. Your feedback only helps us to become better.
par un voyageur
Publié le 11 mai 2022 sur Expedia
Personnel très sympathiques et souriant
Commentaires de Gestion de l’hôtel
22 mai 2022 par Holiday Inn, Gestion de l’hôtel
Thank you for taking the time to give us your feedback about your stay
par un voyageur
Publié le 21 nov. 2024
par un voyageur
Publié le 1 nov. 2024
Very well maintained and you could see as you drove up it was going to be safe and great place to stay.
Commentaires de Gestion de l’hôtel
2 nov. 2024 par Kind Regards, Gestion de l’hôtel
Thank you for sharing your feedback regarding your stay! We look forward to welcoming you back again on future visits to Birmingham!
par un voyageur de MILWAUKEE
Publié le 1 nov. 2024
Commentaires de Gestion de l’hôtel
1 nov. 2024 par Kind Regards, Gestion de l’hôtel
Thank you for choosing our hotel for your recent trip!
par un voyageur de SHERMAN
Publié le 14 oct. 2024
The staff was courteous and the Inn is close to the airport
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Kind Regards, Gestion de l’hôtel
We are so appreciative of feedback from our guests, and most especially when it is so positive! We're glad you found our location convenient. We look forward to welcoming you back again on future visits to Birmingham!
par un voyageur
Publié le 6 oct. 2024
No hair dryer available even though website says they are supplied in rooms
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Best Regards, , Gestion de l’hôtel
We strive to make each experience as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes and better decisions so we can provide a better experience in the future.
par un voyageur
Publié le 22 août 2024 sur Expedia
Property was under construction at the time but still maintained a clean interior. Parking lot was a little sketchy with people walking in between cars all hours of the night.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Holiday Inn, Gestion de l’hôtel
Thank you for sharing your feedback regarding your stay! I am glad that we were able accommodate you. We are continually trying to improve the variety and quality of our hotel. Thank you for staying at the Holiday Inn Birmingham Airport and we hope that you will consider us for your next trip
par un voyageur
Publié le 22 août 2024 sur Expedia
The staff were friendly and helpful. Shuttle was convenient. Congested parking area was difficult to navigate. My room wreaked of mold. Staff said they had had an AC leak. moved me to another which was nice of them but it also smelled like mildew. I got a massive headache. Took the shuttle and sat up all night in the airport.
Commentaires de Gestion de l’hôtel
24 août 2024 par Holiday Inn, Gestion de l’hôtel
We would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselvesSincerely,
par un voyageur
Publié le 20 août 2024 sur Expedia
Would not stay there again the room was dirty and they were doing construction in the room above is one day super Loud but was not offered a discount or free breakfast nothing to make it any better
Commentaires de Gestion de l’hôtel
24 août 2024 par Holiday Inn, Gestion de l’hôtel
Ensuring your comfort at all times is our topmost priority and I'm sorry to hear about the issues with the construction renovation. I know it was inconvenient and disappointing for you and I am very sorry. We always aim to provide dependable value for all of our guests and I will make sure to let our team know about your concerns for improvements needed on our end. We hope that you will give us the opportunity to serve you again in the future.Sincerely
