Note fondée sur 960 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Bradley Chapman, Guest Service Manager, Gestion de l’hôtel
Good afternoon, Antoine. Thank you for taking the time to leave your review! Our team uses all feedback, good or bad, to improve our customer service skills and our overall guest experience. I would like to thank you for choosing the Holiday Inn Express Birmingham-Walsall and hope that this is the start of many stays to come!
par un voyageur
Publié le 30 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 mars 2024 par Bradley Chapman - Guest Service Manager, Gestion de l’hôtel
Good afternoon. Thank you for taking the time to leave your review! Our team uses all feedback, good or bad, to improve our customer service skills and overall guest experience. I hope that our team has done enough to welcome you back in the future for many more stays.
par un voyageur
Publié le 23 oct. 2018 sur Expedia
Hotel accueillant mais un peu loin du centre ville
par Guillaume
Publié le 11 août 2016 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2016 par General Manager, Gestion de l’hôtel
Hi,
Thank you for your four star review. We do look forward to seeing you again in the near future.
Kind Regards,
Ben Madeley,
Guest Service Manager.
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Stay was fine, staff friendly. breakfast items were over cooked, sausages crunchy on the outside, mushy and tasteless in the middle, bacon dry as old shoe leather, beans and scrambled eggs in a warming try that was far to hot, beans were drying out and egg was so dry it looked like bread crumbs.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Bradley Chapman - Guest Service Manager, Gestion de l’hôtel
Good morning, Graham. Thank you for taking the time to leave your review! Our team uses all feedback, good or bad, to improve our customer service skills and our overall guest experience.Our breakfast is IHG brand standard, which keeps things simple. Our team works hard to ensure that we cover everyone's pallet, but I can see that on this occasion we didn't achieve that. This feedback will be shared with the kitchen management team so that we can improve the food our hotel offers.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Bradley Chapman, Guest Service Manager, Gestion de l’hôtel
Good afternoon, Nigel. Thank you for taking the time to leave your review! Our team uses all feedback, good or bad, to improve our customer service skills and our overall guest experience. I would like to thank you for choosing the Holiday Inn Express Birmingham-Walsall and hope that this is the start of many stays to come!
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Bradley Chapman, Guest Service Manager, Gestion de l’hôtel
Good afternoon, Saima. Thank you for taking the time to leave your review! Our team uses all feedback, good or bad, to improve our customer service skills and our overall guest experience. I would like to thank you for choosing the Holiday Inn Express Birmingham-Walsall and hope that this is the start of many stays to come!
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Great hotel highly recommend
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Bradley Chapman, Guest Service Manager, Gestion de l’hôtel
Good afternoon, David. Thank you for taking the time to leave your review! Our team uses all feedback, good or bad, to improve our customer service skills and our overall guest experience. I would like to thank you for choosing the Holiday Inn Express Birmingham-Walsall and hope that this is the start of many stays to come!
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Bradley Chapman, Guest Service Manager, Gestion de l’hôtel
Good afternoon, Geoff. Thank you for taking the time to leave your review! Our team uses all feedback, good or bad, to improve our customer service skills and our overall guest experience. I would like to thank you for choosing the Holiday Inn Express Birmingham-Walsall and hope that this is the start of many stays to come!
par un voyageur
Publié le 17 sept. 2024 sur Hotels
