Note fondée sur 734 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 nov. 2024
Commentaires de Gestion de l’hôtel
10 nov. 2024 par General Manager, Gestion de l’hôtel
Dear Ameena,We are thrilled you had an excellent stay at Home2 Suites by Hilton Birmingham Downtown, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Best regards,Shane HayGeneral Manager
par un voyageur
Publié le 2 nov. 2024
The contest between the employees allowed the visitors to vote for their carved pumpkins.
Commentaires de Gestion de l’hôtel
2 nov. 2024 par General Manager, Gestion de l’hôtel
Dear Ameena,Thank you for joining in the fun with us! We're so glad you enjoyed the pumpkin carving contest. It's having our guests vote makes it even more special. At Best Western New Smyrna Beach Hotel & Suites, we love creating memorable experiences like these, and we hope to welcome you back for more festivities in the future!Best regards,Shane HayGeneral Manager
par un voyageur
Bad day
Publié le 16 sept. 2024 sur HotelsDecent place but there sysem was down the entire trip no internet I could not get any work done. Room phone did not work.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Task Force Manager, Gestion de l’hôtel
Dear Gerald, Thank you for choosing our hotel. We are happy to read that you liked our property overall. However, we apologize that there were internet service issues during your stay. We all rely on our devices to stay connected, so we can understand your disappointment. We will address this with our service provider, and we thank you for bringing this to our attention. It was a pleasure hosting your visit, and we hope to see you again whenever you return to the area.Best regards,Angela M. BellTask Force Manager
par un voyageur
Publié le 6 sept. 2024 sur Hotels
I believe his name was Colby and the young lady desira. They work the day shift on Saturday Aug 31.
They provided excellent service. They friendly and professional. I wish I got their names right.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Task Force Manager, Gestion de l’hôtel
Dear Ruby,Thank you so much for sharing your incredible experience at Home2 Suites by Hilton Birmingham Downtown! We are thrilled that your visit with us was nothing short of unbelievable and that our team made a positive impression on you. Thank you again for taking the time to tell us about your stay. We hope to welcome you back to our hotel soon. Best regards,Angela M. BellTask Force Manager
par un voyageur
Overnight Trip
Publié le 1 sept. 2024 sur HotelsEasy to find. Front desk was very nice and helpful. Breakfast was good, plenty to offer. Room was spacious, bed was comfortable but there were some short hairs in the shower. One of their fees is $15 for parking. There were not enough spaces in the lot when we stayed. There was a semi, a truck towing a vehicle and a commercial truck taking up spaces. We ended up parking directly in front of the hotel. They said it was okay. I would stay here again.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Task Force Manager, Gestion de l’hôtel
Dear Summer, Thank you for staying at Home2 Suites by Hilton Birmingham Downtown and for your generous review. We are glad you enjoyed your time with us and liked our convenient location, front desk services, and breakfast. Your satisfaction is essential to us; therefore, we are delighted to know how happy you were with your spacious room and comfortable bed. However, we apologize for any cleanliness oversights; we will address this with our team. We regret the difficulty you experienced in finding a parking space. Please know you can notify our front desk on your next visit, and we will be happy to assist you with this situation. We appreciate you sharing your feedback and look forward to seeing you again soon.Best regards,Angela M. BellTask Force Manager
par un voyageur
Publié le 27 août 2024 sur Expedia
The staff was very nice upon arrival. We booked a king suite and it was spacious and had well appointed amenities. The floor had a few noticeable sticky spots where something had spilled in the kitchen area. The hubs and I were super tired as we drive 6 hours to Alabama each month for a child we are adopting. We barely slept. The mattress is sub par and the pillows are absolutely horrendous to sleep on, so flat. The manager should stay a night in the room to see if the mattress and pillows are up to Hilton standards. Suite 352 8/25/24.
Commentaires de Gestion de l’hôtel
28 août 2024 par Task Force Manager, Gestion de l’hôtel
Dear Tara,Thank you for reviewing your stay at Home2 Suites by Hilton Birmingham Downtown and highlighting our spacious rooms and caring team. Our guests' comfort is important to us, and we are glad your room had all the amenities you sought. Please accept our sincere apologies for the concerns about cleaning your room. We want our guests to have a comfortable stay and a restful night’s sleep, so we are sorry that you found your mattress and pillows uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope that you will stay with us again; we are confident you will have the exceptional stay you deserve.Best regards,Angela M. BellTask Force Manager
par un voyageur
Publié le 26 août 2024 sur Expedia
Very nice
Commentaires de Gestion de l’hôtel
26 août 2024 par Task Force Manager, Gestion de l’hôtel
Dear Ryan, Thank you for choosing Home2 Suites by Hilton Birmingham Downtown. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Best regards,Angela M. BellTask Force Manager
par un voyageur
My Favorite
Publié le 25 août 2024 sur HotelsThis is the third hotel I’ve stayed in while visiting Birmingham and so far it has been my favorite. I now have a child attending UAB and will be visiting more often. Everything was so clean. Cody checked me in and was so nice and accommodating. I was comfortable the entire stay and will stay here from now on. An added bonus is that is us a 5 minute walk to the UAB campus.
Commentaires de Gestion de l’hôtel
27 août 2024 par Task Force Manager, Gestion de l’hôtel
Dear Teresa,Thank you for your excellent review of Home2 Suites by Hilton Birmingham Downtown. We are so grateful for your kind words and for claiming us as the most favorite hotel you have ever visited! It’s fantastic to know you enjoyed our clean environment and appreciated our convenient location just a short walk from the UAB campus. We truly pride ourselves on providing an exceptional stay for our guests, and it means the world to us to read your comments. We are delighted you're considering staying with us again, and we look forward to the opportunity to welcome you back for another pleasant and comfortable stay.Best regards,Angela M. BellTask Force Manager
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Task Force Manager, Gestion de l’hôtel
Dear Chandra,Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Home2 Suites by Hilton Birmingham Downtown. We hope to have the pleasure of doing so again on your next visit to our city.Best regards,Angela M. BellTask Force Manager
par un voyageur
Publié le 25 août 2024 sur Hotels
Lots of space, kids enjoyed it. However, not very many plant based breakfast options.
Commentaires de Gestion de l’hôtel
26 août 2024 par Task Force Manager, Gestion de l’hôtel
Dear ELIZABETH, It is lovely to hear how much you and the kids enjoyed your stay at Home2 Suites by Hilton Birmingham Downtown. We appreciate the insight regarding our breakfast selection. We will use your feedback as a guide for improvement as we are always looking for ways to make our guest experience the best that it can be. Thank you for staying with us, and we look forward to welcoming you back for a better stay soon!Best regards,Angela M. BellTask Force Manager
