Note fondée sur 920 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Disapointing
Publié le 1 nov. 2022 sur HotelsOverall very disappointing :
-if you come with kids you have to know, as incredible as it is, that the swimming pool is forbidden to kids from Friday to Monday. Kids means below 16. And does not matter if an adult come with them.
On weekday pool only open from 11.00am to 7.00 (last entrance 6.30pm). Definitively not a familly hotel !!! A choice I guess.....but not well communicated !
-front desk people are not trained to recognize pre-paid trip. I ve bookes 2 rooms for 3 nights, every paid and debit. The y asked me to pay during check in. Need to found a manger to confirm paid. Same story during check out. Manager not available....after 20 minutes I was leaving not being sur they will sort out the case.
-small things but for such hotel was expecting better : several damages here and there in the room (bathtub, holder missing, wall, tape...), only one bathrobe in the room, refill of coffee not completed.
par un voyageur
Clean, functional, good views of the city.
Publié le 3 oct. 2024 sur HotelsFairly basic but functional hotel, with some good views across Birmingham. Expensive for what it is but I gather all the hotels had massively inflated their prices because of a football match. Asked for a cot a couple of weeks before arrival, was initially told they’d ’try their best’. Said we’d cancel if they couldn’t guarantee a place for our infant to sleep, changed their tune. Upon arrival, no cot in room. Asked reception to sort it out, assured it would be while we went out for lunch. Came back two hours later, still no cot. Had to ring down yet again, then eventually another hour later a cot arrived. I would have given the property four stars were it not for this poor show.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Hyatt Birmi, Gestion de l’hôtel
Dear Amy,Thank you for taking the time to share your experience with us. We're pleased to hear that you enjoyed the views from the hotel and found it functional.However, we are truly sorry for the inconvenience you faced regarding the cot request. We understand how important it is to have everything ready upon arrival, especially when traveling with an infant, and it’s disappointing to learn that this was not handled smoothly. This is certainly not the level of service we strive to provide, and we will be reviewing what went wrong to ensure better communication and prompt action in the future.We apologize for the frustration this caused and appreciate your understanding. We hope you will consider staying with us again, and we would be glad to ensure that your next visit is a much smoother experience.Best regards,Hyatt Regency Birmingham Team
par un voyageur
Excellent hotel
Publié le 2 oct. 2024 sur HotelsCommentaires de Gestion de l’hôtel
3 oct. 2024 par Hyatt Birmi, Gestion de l’hôtel
Dear Julie,Thank you for rating your recent stay experience at Hyatt Regency Birmingham and we look forward to welcoming you again.Best regards,Hyatt Regency Birmingham Team
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Hyatt Birmi, Gestion de l’hôtel
Dear Matan,Thank you for rating your recent stay experience at Hyatt Regency Birmingham and we hope to have another opportunity to welcome you again in the not-too-distant future.Best regards,Hyatt Regency Birmingham Team
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Poor customer service at desk. None of requests made prior to arrival were satisfied. Very poor customer service overall. Not impressed and will not return.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Hyatt Birmi, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the experience you had during your stay, especially with the customer service at the front desk and the unmet requests. This is not the level of service we aim to provide, and your comments will be shared with our team to ensure immediate improvements are made.We understand your disappointment and regret that we didn’t meet your expectations. Should you reconsider staying with us in the future, we would be grateful for the opportunity to provide you with a much-improved experience.Best regards,Hyatt Regency Birmingham Team
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Fabulous hotel in central location
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Hyatt Birmi, Gestion de l’hôtel
Dear Tanya,Thank you for your kind words! We're delighted you enjoyed your stay and our central location. We look forward to welcoming you back for another fabulous experience soon.Best regards,Hyatt Regency Birmingham Team
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Good. Staf
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Hyatt Birmi, Gestion de l’hôtel
Dear Arsalan,Thank you for your feedback! We're delighted to hear you had a positive experience with our staff. Providing excellent service is a priority for us, and we’re glad it made a difference during your stay. We look forward to welcoming you back soon!Best regards,Hyatt Regency Birmingham Team
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hyatt Birmi, Gestion de l’hôtel
Dear Katie,Thank you for rating your recent stay experience at Hyatt Regency Birmingham and we look forward to welcoming you again.Best regards,Hyatt Regency Birmingham Team
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hyatt Birmi, Gestion de l’hôtel
Dear James,Thank you for rating your recent stay experience at Hyatt Regency Birmingham and we hope to have an opportunity to welcome you again in the not-too-distant future.Best regards,Hyatt Regency Birmingham Team
par un voyageur
Publié le 19 sept. 2024 sur Expedia
