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Malmaison Birmingham

4.0 star property
4-star boutique hotel near Bullring & Grand Central

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Photo gallery for Malmaison Birmingham

Hallway
Club Deluxe Double Double Room
Interior detail
Havana Signature Suite | Bathroom
Havana Signature Suite | Living area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Spa
  • Room service
  • Breakfast available
  • Housekeeping
  • Bar

Explore the area

Map
1 Wharfside, Birmingham, England, B1 2JR
  • The Mailbox
    ‪1 min walk‬
  • Bullring & Grand Central
    ‪10 min walk‬
  • Utilita Arena Birmingham
    ‪12 min walk‬
  • Birmingham (BHX)
    ‪32 min drive‬

Room options

View all photos for Club Double Room

Club Double Room

Club Double Room

  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Club Deluxe Double Double Room

Club Deluxe Double Double Room

Club Deluxe Double Double Room

  • 25 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Standard Double Room

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Double Room

  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Nirvana Signature Suite

Nirvana Signature Suite

Nirvana Signature Suite

  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe Double Room

Club Deluxe Double Room

Club Deluxe Double Room

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Suite | Living area

Suite

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Havana Signature Suite

Havana Signature Suite

Havana Signature Suite

  • 76 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Birmingham

Birmingham City Centre stay.A stay at this Birmingham City Centre hotel places you steps from The Mailbox and within a 10-minute walk of O2 Academy Birmingham. Bullring & Grand Central and Utilita Arena Birmingham are also within half a mile (1 km).

What's nearby

  • The Mailbox - 1 min walk - 0.1 km
  • O2 Academy Birmingham - 6 min walk - 0.5 km
  • Bullring & Grand Central - 10 min walk - 0.9 km
  • Utilita Arena Birmingham - 12 min walk - 1.0 km
  • International Convention Centre - 13 min walk - 1.1 km

Getting around

  • Grand Central Tram Stop - 5 min walk
  • Birmingham (QQN-New Street Train Station) - 6 min walk
  • Birmingham Airport (BHX) - 32 min drive

Restaurants

  • ‪Medicine Bakery and Kitchen - ‬2 min walk
  • ‪Black Sheep Coffee - ‬4 min walk
  • ‪Côte - ‬4 min walk
  • ‪Elio Cafe - ‬3 min walk
  • ‪Harvey Nichols Restaurant and Bar - ‬3 min walk

About this property

Malmaison Birmingham

4-star boutique hotel near Bullring & Grand Central
Malmaison Birmingham offers its guests a sauna and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 3035 square feet (282 square meters) and includes conference space. Spa services, tour/ticket assistance, and concierge services are also featured at the eco-certified Malmaison Birmingham.

This 4-star Birmingham hotel is smoke free.

  • 193 guestrooms or units
  • 6 levels
  • 3035 sq ft of conference space
  • 282 sq m of conference space
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Malmaison Birmingham offers 193 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions come with premium digital channels. Bathrooms include bathtubs or showers and complimentary toiletries.

This Birmingham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

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Exterior

Hyatt Regency Birmingham

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  • Spa
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The price is CA $187
CA $225 total
includes taxes & fees
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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking within 0.1 miles (GBP 18 per day); reservations required

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 23 for adults and GBP 12 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • LCD TV with premium digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property is located within The Mailbox shopping center complex. Parking is available in The Mailbox lot, next to the hotel.

Renovations and closures

The following facilities are closed on Tuesday:
  • Full-service spa

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 30.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 23 for adults and GBP 12 for children
  • Nearby parking fee: GBP 18.00 per day(656 ft away; open 24 hours)
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Birmingham Malmaison
Malmaison Birmingham
Malmaison Hotel Birmingham
Birmingham Malmaison Hotel
Malmaison Birmingham Hotel Birmingham
Malmaison Birmingham Hotel
Birmingham Malmaison Hotel
Malmaison Hotel Birmingham
Malmaison Birmingham Hotel
Malmaison Birmingham Birmingham
Malmaison Birmingham Hotel Birmingham

Malmaison Birmingham Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 614 out of 1003 reviews
Rating 8 - Good. 232 out of 1003 reviews
Rating 6 - Okay. 83 out of 1003 reviews
Rating 4 - Poor. 47 out of 1003 reviews
Rating 2 - Terrible. 27 out of 1003 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

ELAINE

Travelled with partner
The product used to clean/air freshener was overpowering to the point that we had to ask for an Ozone Cleanser to be left in the room whilst we were out. Although apologetic, we felt the response was somewhat rehearsed and lacked any genuine remorse. The breakfast milk at one of the coffee stations was curdled. Having booked a double room for dual occupancy, we only received one bath and one hand towel. We were told to look in the wardrobe, which we had already done before contacting reception. Housekeeping brought additional towels. Overall, disappointing and not what we’d expect from Mal Maison.
Stayed 1 night in Dec 2024

10/10 Excellent

Ranvir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in the heart of Birmingham. Very nice hotel, with great rooms.
Stayed 1 night in Dec 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Sudipan

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Very expensive for what you get. Cooked Breakfast could have been a lot better. Bed request was not missed. Had to ask again. Usually much better , would still recommend.
Stayed 1 night in Dec 2024

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

stevanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night away
We had a great night sleep and a wonderful hot breakfast in the morning. The staff were very friendly and welcoming.
Stayed 1 night in Dec 2024

10/10 Excellent

Hayley

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pre-Christmas weekend
Had a great weekend at the Malmaison. From the moment we arrived and checked in we were made to feel welcome. Great location, only a few minutes away from New Street Station. The room was clean and had everything you need, breakfast was great and every single member of staff we came across was attentive and friendly. Would definitely stay here again.
Stayed 2 nights in Dec 2024

10/10 Excellent

Lynsey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Girls Christmas shopping trip to Birmingham.
Our stay at the Malmaison Birmingham was absolutely fabulous. The staff were tremendous and couldn't have done more for us. The hotel is very clean and the relaxation room at the spa is beautiful. We stayed in a deluxe double double room which was spacious and very comfortable.
Stayed 1 night in Dec 2024

10/10 Excellent

Lynsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

lindsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
xs
Stayed 2 nights in Dec 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Sharon, Huddersfield

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was easy to find, has a multi story car park next door (it is expensive though and limited spaces for the hotel itself). It was very clean, staff were courteous and helpful, room was spacious as was the bathroom, and the bed was extremely comfy, my only gripe was that it was but very warm and quite dark. The breakfast was tasty, but could have been a little warmer. Overall good, I’d stay again.
Stayed 1 night in Dec 2024

8/10 Good

Amanda Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great check in Too small bathrobes Room service amazing, great burger
Stayed 1 night in Dec 2024

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location
Ideal location from centre and rail station. Stopped here a few times and always impressed.
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, would stay again
The shower was broken, worked but came off the wall and the air connwas quite noisey during the night, but bed was comfy, breakfast was lovely, staff were super friendly. Would stay again
Stayed 1 night in Nov 2024

10/10 Excellent

laurie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, room comfort
Junior Suite was good
Hotel very clean and staff were amazing. Some areas including the room are becoming a bit tired and in need of refreshing. We stayed in a junior suite on the top floor ,which we loved. We did not use any of the facilities so can not comment on those.
Stayed 3 nights in Nov 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a lovely hotel, close enough to the centre that you can walk but far enough that it is quieter. All the staff are friendly and helpful, the rooms are a good size and comfortable.
Stayed 2 nights in Nov 2024

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Usually great - disappointing this time!
We have stayed at a number of Malmaison hotels across the U.K. & they have always been a great experience. However on this occasion, we were asked to leave the bar area at 11pm due to a private party! This was not advised to us before this point & it was extremely disappointing that we could not finish our evening having a drink in the hotel bar. We were practically ushered out of the bar area to finish our drinks. We found this to be a very poor way to treat your loyal guests!
Stayed 1 night in Nov 2024

10/10 Excellent

Darren

Travelled with partner
A pleasant room which was large and clean, Nespresso coffee and various teas available in the room, bottled water rather than use the tap. Friendly bar and restaurant staff, £19 for a Continental Breakfast was a bit steep for cereal and a pain au chocolat, and a coffee.
Stayed 1 night in Nov 2024

6/10 Okay

Steven

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024