Note fondée sur 9 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
avis de clients DE TRAVELOCITY
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par un voyageur
The beds were quite comfy, but...
Publié le 5 nov. 2024 sur HomeAwaySO. I booked this house for my out-of-town family to stay during my daughter's wedding. It took a minute to communicate with the host about an early check-in and then to get the check-in instructions. Probably because this is (apparently) a corporate rental and they are in Georgia. We got that figured out but when the first 7 guests arrived, there was inadequate cutlery (4 spoons, 1 fork, 7 knives), only 2 wine glasses and 2 coffee cups. We reserved for 10 guests and the listing claims it sleeps 13. 2 coffee cups and 2 wine glasses for 13 people? My sister tried to get help from the host, but at first they wanted to talk to only me. Problem was, I was occupied with wedding prep and could not talk. finally, after the second night of the 3-night stay, someone dropped off more cutlery and coffee cups.
On the plus side, the beds were super comfy and the bunk beds were quiet with adults in them. The area is very convenient for both travel and entertainment. Across from a public golf course, near a drug store and a grocery as well as restaurants and with great access to main travel arteries. Sadly, the bathroom that serves most of the guests is so outdated that it looks nasty dirty. The tub is so used and battered it could be clean and wouldn't look it; same with the floor tiles. The bathmat is disintegrating. Also, there is no thresh hold on the back door so you can see daylight under it. Thankfully, we had ZERO problems with bugs, but as a local, that surprised me.
Commentaires de Gestion de l’hôtel
7 nov. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your experience, Katie. We are glad to hear that the beds were comfortable and that the location was convenient for your family’s needs, especially during such an important event like your daughter’s wedding.
We sincerely apologize for the issues you encountered with the kitchen supplies and the delay in providing the additional cutlery, coffee cups, and other items. We understand how frustrating it must have been to arrive and find the home lacking in these essentials. We also regret that communication with our team was not as seamless as it should have been, especially during such a busy time for you. We’re working to improve our responsiveness and ensure that these types of needs are addressed promptly moving forward.
We also appreciate your feedback regarding the bathroom, and we are addressing the condition of the tub, floor tiles, and bathmat to ensure that these areas are in better shape for future guests. Regarding the back door, we’ll take a closer look at the threshold and make necessary repairs to prevent any drafts.
Your comments about the property’s overall condition and your experience are important to us, and we are committed to making the necessary updates to improve the stay for future guests. Thank you again for sharing your insights, and we wish you all the best with your daughter’s wedding and hope to have the chance to host you again in the future.
par un voyageur
Very awesome location
Publié le 21 oct. 2024 sur HomeAwayClose to downtown, every thing we wanted was close by, entire family had fun
Commentaires de Gestion de l’hôtel
31 oct. 2024 par VrboOwner, Gestion de l’hôtel
Please come back anytime, Kerry!
par un voyageur
Great Location
Publié le 13 févr. 2024 sur HomeAwayVery convenient location. Comfortable beds but some of the extra comforters were very dirty. Bad lighting. I had to purchase light bulbs to replace the burnt out ones and dim ones which I left for the next guest. Just glad that grocery was across the street. Back patio was covered in leaves and thick dirt. Kitchen sink disposer was broken and I did not get a heads up on that. Also, back door bottom seal was not attached, leaning on the wall. Toilets did not flush everytime and even then not well. Skillets were very worn out and teflon was peeling, not healthy.
Commentaires de Gestion de l’hôtel
21 févr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your feedback about your recent stay at Patriot Family Homes, Lois. We appreciate your honest insights, as they help us identify areas for improvement.
We apologize for the issues you encountered, including the cleanliness of the extra comforters, lighting concerns, the state of the back patio, and the maintenance issues in the kitchen and bathroom areas. Your comments have been shared with our team, and we are committed to addressing these issues promptly to enhance the overall guest experience.
We value your input, and your willingness to leave light bulbs for the next guest is appreciated. We hope the convenient location and comfortable beds added some positive aspects to your stay.
If your future plans bring you back to the area, we would welcome the opportunity to host you again and provide a more satisfactory experience.
Thank you for bringing these matters to our attention.
par un voyageur
Alabama Stay
Publié le 27 déc. 2022 sur HomeAwayMy family stayed for a week as we needed to be in Birmingham for the week due to family issues. The process was quick and easy and the property is located in a good neighbourhood next to a golf course and a CVS and Piggly Wiggly. We were well taken care of!
Commentaires de Gestion de l’hôtel
28 déc. 2022 par VrboOwner, Gestion de l’hôtel
Hi Phillip! I am so happy you all had a wonderful stay and thought the property was in a great location. We would love to host you all again and I hope everything is okay with your family.
par un voyageur
Close to downtown
Publié le 29 juin 2022 sur HomeAwayWe have lived in Birmingham for 10 years and were staying here as a transition during our move. Plenty of space, very clean when we came in! It’s an older home with an older AC unit so it takes a while to cook down. There were several bugs in the kitchen but that’s Birmingham and especially older homes.
Commentaires de Gestion de l’hôtel
1 juill. 2022 par VrboOwner, Gestion de l’hôtel
Hey Abby, thank you for your feedback! We were so glad we were able to host you. The A/C can struggle in the summer heat sometimes. We have the home on regular pest control, but with it being an older home, it's not sealed up as nicely as I would prefer. I will make sure we get another treatment done asap. Thank you for being a great guest!
par un voyageur
Needs updating
Publié le 14 nov. 2021 sur HomeAwayBathrooms were not clean abd need to be updated. Great location and good neighborhood. Has a lot of potential if the updates are done. We ended up leaving after the first night.
Commentaires de Gestion de l’hôtel
23 févr. 2022 par VrboOwner, Gestion de l’hôtel
Hello! We appreciate the feedback and are sorry that you were not satisfied with your stay. We have made improvements to the bathroom since your stay, so future guests should be happy with the condition of the home.
par un voyageur
Nice place.
Publié le 2 nov. 2021 sur HomeAwayPerfect place to stay in downtown. Quiet and safe neighborhood, good accommodations. Definitely stay there again.
Commentaires de Gestion de l’hôtel
23 févr. 2022 par VrboOwner, Gestion de l’hôtel
Hi Jason! We are so glad to hear that you enjoyed your stay. We love our beautiful neighborhood and are glad that you appreciated it as well. We hope you will come back and stay with us next time you are in town!
par un voyageur
Bham getaway
Publié le 1 nov. 2021 sur HomeAwayGreat location. I would provide a little warning about how steep it is getting up driveway. One person in our party had recent knee surgery so was a bit of a challenge but we managed. Everything was clean and as advertised. Awesome location.
Commentaires de Gestion de l’hôtel
5 nov. 2021 par VrboOwner, Gestion de l’hôtel
Hi Susan. Thanks for sharing your feedback about the driveway. We're thrilled you loved the house and the location.
par un voyageur de New Orleans, LA
Great house
Publié le 22 sept. 2020 sur HomeAwayWe enjoyed a laid back weekend in Birmingham with our adult kids. We all had room to spread out and were able to eat outside on back patio. Love the location!
Commentaires de Gestion de l’hôtel
15 juin 2022 par VrboOwner, Gestion de l’hôtel
Hi! I am so happy you all enjoyed your stay. Thank you for the kind words. We hope to get the opportunity to host you again!