Note fondée sur 309 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 mars 2023 sur Hotels
par un voyageur
Great stay
Publié le 19 oct. 2019 sur HotelsVery nice stay, comfortable bed, clean room. I would definitely stay here again next time. My stay in this old property was quite relaxing.
par un voyageur
Publié le 29 août 2024 sur Expedia
Leisure access wss brilliant some thing for the kids.
Reception staff rude, very belittling my husband when asked about room didnt look on pictures what we booked and paid more money, was our anniversary nothing special done so definitely will not coming back here
par un voyageur
Publié le 27 août 2024 sur Hotels
We stayed at Nailcote Hall having visited previously however, this stay was a disappointment. We received an email the day before to say their keycard system was not working. On checking in we were told how to look after the card yet when arriving at our room it didn't work. We were let in by a member of staff who promised to get the manager to rectify it. After several hours with no one turning up I again informed reception and was given the same response and again no one turned up. The rooms themselves are nice and large however, the toilet flushing mechanism was sitting on top of the cistern lid instead of inside. The flush worked but was not the easiest to use, I'm surprised they put guests in the room with it in that condition. It was also an uncustomary cold August day so the room was not particular warm with no heating available. Radiator valves open but no hot water. Disappointingly the towel radiator in the bathroom was not working with one pipe's isolation valve closed so cold towels!!
I raised the first 2 points with the manager in the morning just as comments as I was not interested in any form of compensation. To be fair I was assured that on contacting the hotel I will receive a free night stay the next time we are in the area.
The breakfast is excellent and the staff are very helpful and friendly.
Overall Nailcote Hall is a great place to stay but we felt let down on this occasion. Don't let this review put you off as the keycard issue was unfortunate.
par un voyageur
Publié le 26 août 2024 sur Hotels
Great staff really helpful
par un voyageur
Publié le 26 août 2024 sur Hotels
par un voyageur
Publié le 24 août 2024 sur Hotels
par un voyageur
Publié le 24 août 2024 sur Expedia
Some insights from me
Very basic - e.g. No fridge in the room
noisy during summer holidays as families with kids staying
Put in a room next to a family of 4 with children with a dividing door - could hear everything- zips being opened in their bags - imagine if they were to watch tv. The good thing was reception were quick to let me change the room (luckily there was availability)
Moved to a quiet room in a remote part of the hotel but people coming back to rooms and settling in their rooms made lots of noise just when I was going to sleep.
Kids learning to dive when theres no dive sign at the pool. Kids in the jacuzzi when theres a sign no kids…
There was a used packaging from a bed bugs product between the bed and night table I noticed wasn’t cleaned up
I had one smelly towel as if it hadn’t been washed - just dried dirty and put with clean ones by accident. The rest were fine.
Waterfall shower with no moving head and no hair cap available
Poor signal and internet connection- non-existent in some rooms, and poor WiFi
Thin and cheap paper roll
Great to have a pool and the related facilities- shame about the noisy children.
par un voyageur
Publié le 23 août 2024 sur Hotels
par un voyageur
Publié le 20 août 2024 sur Hotels
