Ratings based on 952 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 26, 2024 on Hotels
The room was great, the staff was very friendly, I would definitely stay here again.
Comment from Hotel Management
Aug. 30, 2024 by George Fratiloiu Front Office Manager, Hotel Management
Dear Guest, Thank you for your kind words! We’re thrilled to hear that you enjoyed your room and found our staff very friendly. We look forward to welcoming you back for another stay.Sincerely,George FratiloiuFront Office Manager
by A traveller
Posted Aug. 19, 2024 on Hotels
Friendly breakfast room and comfortable stay .
Would have found a USB point in the room useful
Comment from Hotel Management
Aug. 21, 2024 by George Fratiloiu Front Office Manager, Hotel Management
Dear David , Thank you for your feedback! We're glad to hear you had a comfortable stay and enjoyed our friendly breakfast room. We appreciate your suggestion about the USB point in the room and will take it into consideration for future improvements. We look forward to welcoming you back soon!Sincerely, George FratiloiuFront Office Manager
by A traveller
Posted Jul. 26, 2024 on Expedia
nice staffs
Comment from Hotel Management
Jul. 29, 2024 by Ionel Voicu, Hotel Management
Dear Dennis,Thank you for your kind words! We’re thrilled to hear that you found our staff to be nice.Your feedback is greatly appreciated, and we hope to have the opportunity to welcome you back in the future.Best regards,Ionel VoicuOperations MangerNovotel Birmingham Centre
by A traveller
Posted Jul. 19, 2024 on Expedia
Comment from Hotel Management
Aug. 10, 2024 by George Fratiloiu Front Office Manager, Hotel Management
Dear DennisThank you for the positive review! We're delighted to hear you had a great experience with us. We look forward to welcoming you back soon!Sincerely,George FratiloiuFront office Manager
by A traveller
Posted Jul. 14, 2024 on Expedia
Comment from Hotel Management
Aug. 5, 2024 by George Fratiloiu Front Office Manager, Hotel Management
Dear Elizabeth, Thank you for your positive review! We're glad to hear you had a good experience with us. We look forward to welcoming you back soon!Sincerely, George FFront Office Manager
by A traveller
Posted Jun. 26, 2024 on Expedia
Comment from Hotel Management
Jul. 1, 2024 by George Fratiloiu Front Office Manager, Hotel Management
Dear Raed, Thank you for your positive feedback and for choosing to stay with us. We're glad you had a great experience at our hotel.Warm regards,George FratiloiuFront Office Manager
by A traveller
Posted Jun. 22, 2024 on Hotels
Comment from Hotel Management
Jun. 25, 2024 by George Fratiloiu Front Office Manager, Hotel Management
Dear Easton , Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. Your input is important to us, and we would appreciate it if you could provide more details about your stay. This will help us address any issues and improve our services for future guests. Please feel free to contact us directly at [your contact information.Best regards,George
by A traveller
Posted Jun. 21, 2024 on Hotels
Comment from Hotel Management
Jun. 25, 2024 by George Fratiloiu Front Office Manager, Hotel Management
Dear Sin Yee, Thank you for your positive rating! We're delighted to hear that you enjoyed your stay with us. If you have any additional feedback or suggestions, please feel free to share. We look forward to welcoming you back to Novotel Birmingham Centre in the future.Best regards,George Fratiloiu
by A traveller
Did the job
Posted Jun. 10, 2024 on HotelsAlthough the hotel is fine and the check in and out service was excellent, the hotel itself still has a bit of an 80’s look to it. No air con in the room but that wasn’t an issue as it was around 16 degrees outside. Maybe different in the height of summer.
Comment from Hotel Management
Jun. 11, 2024 by George Fratiloiu Front Office Manager, Hotel Management
Dear Ian , Thank you for your feedback.We are glad to hear that our check-in and check-out service met your expectations. We appreciate your comments regarding the hotel's decor and the absence of air conditioning. Your observations are valuable as we continuously work to enhance our facilities and guest experience.We hope to welcome you back in the future and provide an even better stay.Best regards,George FratiloiuFront Office Manager
by A traveller
Posted Jun. 2, 2024 on Expedia
Great central location, secure parking on site (although expensive at £18 for up to 24 hours), breakfast choice excellent (again, a bit pricey but we werent familiar with what was available in the area).
Comment from Hotel Management
Jun. 4, 2024 by George Fratiloiu Front Office Manager, Hotel Management
Dear Diane, Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found our hotel's central location convenient for your visit.It's great to know that you appreciated our secure on-site parking facility, although we apologize for any inconvenience caused by the pricing. We'll certainly take your comments into consideration for future adjustments.We're thrilled that you enjoyed our breakfast selection, and we're glad it met your expectations. We strive to provide a variety of options to cater to different preferences.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Best regards,George FratiloiuFront Office Manager
