Note fondée sur 33 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,3 Service et personnel
3,3 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 août 2024 sur Expedia
the room was tidy and clean, not spotless but clean enough. the staff were welcoming and there was always someone at the desk if needed. bed was very comfortable and everything we needed was available. will definitely be back again if required
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Diana Kozlovska
Operations Manager
PH Hostel Bir, Gestion de l’hôtel
Dear Holly, Thank you very much for your kind review.We're so pleased to hear that our efforts to create a comfortable and welcoming environment are being noticed and appreciated.It is wonderful that you found our staff to be attentive and available whenever you needed assistance, and we're delighted that you experienced a restful night's sleep in our comfortable beds. Your comfort and satisfaction are our top priorities, and we're glad we could meet your needs during your stay with us.It would be a pleasure to welcome you back. Best wishes,Diana KozlovskaOperations ManagerPH Hostel Birmingham
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 nov. 2024 par Diana Kozlovska
Operations Manager
PH Hostel Bir, Gestion de l’hôtel
Dear Jaspreet,Thank you for this great review.We are really pleased we met your expectations.We look forward to welcoming you back soon.Kind regards,Diana KozlovskaOperations ManagerPH Hostel Birmingham
par un voyageur
Good experience and location
Publié le 4 août 2024 sur HotelsEverything was quite cute and stylish. The room and bathroom were spacious and comfortable. The staff was kind. However, there were few details to improve the status of the walls as the painture was a bit deteriorated.
Commentaires de Gestion de l’hôtel
6 nov. 2024 par Diana Kozlovska
Operations Manager
PH Hostel Bir, Gestion de l’hôtel
Dear Leticia, We would like to thank you for this review about your recent experience in our hotel.We are delighted that you appreciated the room and bathroom's spaciousness and comfort alongside the kindness of our staff. It is always a pleasure to hear when our guests feel comfortable and well-attended to during their stay.Nonetheless, we regret to hear about the condition of the walls in your room. Our hostel is housed in a historic Victorian factory, and while we strive to maintain its unique charm and character, we understand that from time to time, some aspects may show signs of wear. We appreciate you bringing this to our attention.The entire team really hope we can welcome you back on a future occasion.Kindest regards,Diana KozlovskaOperations ManagerPH Hostel Birmingham
par un voyageur
Publié le 1 août 2024 sur Expedia
clean basic accommodation on the edge of the jewellery quarter
Commentaires de Gestion de l’hôtel
6 nov. 2024 par Diana Kozlovska
Operations Manager
PH Hostel Bir, Gestion de l’hôtel
Dear James,Thank you for taking the time to share your review.We are pleased that you appreciated the cleanliness of your room, reflecting our commitment to providing a welcoming and tidy environment for our guests.We hope we will have the opportunity to see you again in the future.Best regards,Diana KozlovskaOperations ManagerPH Hostel Birmingham
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 nov. 2024 par Diana Kozlovska
Operations Manager
PH Hostel Bir, Gestion de l’hôtel
Dear Ravi, Thank you very much for this kind review of your recent stay.We are really pleased we met your expectations.We look forward to seeing you again soon.Best regards,Diana KozlovskaOperations ManagerPH Hostel Birmingham
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Was checked in a room where there were stains of blood on the bed curtains, pee all over the toilet seat and the floor. The lady at the reception dismissed me and refused to help. I left the premises to find a cafe with a toilet and contacted hotels.com customer service. The person on the chat seemed willing to help and promised I was going to be contacted by hotels.com for a refund etc but never been contacted back.
As the weather was horrible, I had to go back and at the reception there was another person. Showed pictures and videos of the room to prove my claim as the unhelpful colleague wrote in the system it wasn't true. At the end, he moved me to a different room and firstly on a bed I couldn't use due to disabilities. I only slept 1 out of 2 nights on the bed. The cleaning ladies only collect towels, change bedding and leave a toilet paper roll. So I bought my own cleaning products and kept the toilet clean.
Upon arrival, the lady at the reception did not even tell me the kitchen and dining area were upstairs. Found it out just before leaving from another guest.
par un voyageur
Publié le 28 juill. 2024 sur Expedia
The rooms were clean. In summer you could do with a fan in the room as we were unable to open the windows
par un voyageur
Publié le 20 juill. 2024 sur Hotels
par un voyageur
Publié le 20 juill. 2024 sur Hotels
par un voyageur
Publié le 16 juill. 2024 sur Expedia
Die Unterkunft ist sehr sauber und gut eingerichtet.
Ist sehr Zentral gelegen so dass man die Innenstadt fußläufig erreichen kann.
Der einzige minus punkt ist die Gemeinschaft dusche. Da kann die Unterkunft selber nicht wirklich etwas für, sondern eher die gäste aber naja.
Ansonsten ein Top Aufenthalt. Haben uns sehr sicher gefühlt, da es auch in einer eher ruhigeren gegend liegt. Die Rezeptionistin ist ein wenig unfreundlich.
