Note fondée sur 51 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
4,3 Service et personnel
3,2 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 sept. 2024 sur Hotels
The guy when I checked in wasn't particularly welcoming, and there were stains on the quilt and the bathroom floor was pretty grubby.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Diana Kozlovska
Operations Manager
PH Hostel Bir, Gestion de l’hôtel
Dear Guest, Thank you for sharing your feedback.We are sorry to hear about the aspects of your stay that did not meet your expectations, particularly regarding the welcome you received and the state of cleanliness in your room. Cleanliness is a priority for us, and we are disheartened that we fell short in this area. Your comfort and satisfaction are of the utmost importance, and we apologize for any inconvenience this may have caused. Your feedback has been passed onto our housekeeping team.We hope to have the pleasure of welcoming you back in the future for an improved experience.Kindest regards,Diana KozlovskaOperations ManagerPH Hostel Birmingham
par un voyageur de ISTANBUL
Publié le 25 sept. 2024 sur Expedia
I stayed at the loft. the location and inside of the building is just fine, but it was really cold. Room was well decorated and quite spacy. Bathroom could be a bit better though...
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Diana Kozlovska
Operations Manager
PH Hostel Bir, Gestion de l’hôtel
Dear Guest,Thank you very much for the time taken to review your stay with us.We are delighted to learn that you found the room well-decorated! Our commitment to preserving the charm of the Victorian era while providing comfortable and aesthetically pleasing spaces is important to us. It is also great to know that our location was suitable for your needs.However, we are sorry to hear that you felt chilly during your stay. We regret that you did not inform us as our team members are always on hand to assist with adjusting the control or provide extra heaters if required.We are hoping to welcome you back in the future.All the best,Diana KozlovskaOperations ManagerPH Hostel Birmingham
par un voyageur
Publié le 23 sept. 2024 sur Expedia
It was blissfully quiet and clean overall. Bit the communal kitchen was truly grotty and dirty and I cannot blame the guests as there is no means to clean, wipe or dry anything or the surfaces. A particular bugbear was nowhere having a means to dry ones hands, be that in the kitchen or the bathrooms.Very rapidly became irksome. I'd stay again but really would rather do so with these issues addressed.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Diana Kozlovska
Operations Manager
PH Hostel Bir, Gestion de l’hôtel
Dear Claire, We would like to thank you for this review about your recent experience at PH Hostel Birmingham.We are pleased that you found our hostel to be a quiet retreat and appreciated the overall cleanliness of our establishment.However, we regret to hear about your experience with the communal kitchen and the lack of cleaning supplies. We understand that maintaining a hygienic space is essential for guest comfort, and we apologize for the oversight. A paper towel dispenser has now been installed in the communal kitchen as part of the cleaning supplies.The entire team really hope we can welcome you back on a future occasion for an improved experience.Kindest regards,Diana KozlovskaOperations ManagerPH Hostel Birmingham
par un voyageur
Publié le 23 sept. 2024 sur Hotels
The kitchen is awful. No one cleans anything, the fridge always smelled terrible, there were insects flying around because of it uncleanliness.
Commentaires de Gestion de l’hôtel
6 nov. 2024 par Diana Kozlovska
Operations Manager
PH Hostel Bir, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback. We appreciate it.We are disheartened to hear about your experience with the kitchen's cleanliness. Our shared kitchen facilities are a popular amenity, and we apologize if they did not meet the high standards of hygiene that we aim to uphold. We have since introduced a more frequent cleaning schedule as we strive to maintain a high standard for our shared facilities.We are hoping you will decide to revisit us in the future for an improved experience.All the best,Diana KozlovskaOperations ManagerPH Hostel Birmingham
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Staff was friendly, especially the night shift
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Diana Kozlovska
Operations Manager
PH Hostel Bir, Gestion de l’hôtel
Dear Hamzah, Thank you very much for this kind review of your recent stay.We are delighted that our team, particularly those on the night shift, made a lasting impression with their friendliness and dedication to service. Our staff strives to create a welcoming and enjoyable environment for all our guests, and it's heartening to hear when we succeed.We look forward to seeing you again soon.Best regards,Diana KozlovskaOperations ManagerPH Hostel Birmingham
par un voyageur
Publié le 21 sept. 2024 sur Expedia
decor was nice and unique
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Diana Kozlovska
Operations Manager
PH Hostel Bir, Gestion de l’hôtel
Dear Katy, Thank you very much for your kind review.We are delighted that you enjoyed the decor, unique ambiance, and overall condition of our hostel, along with the service and room amenities we provide. It's always rewarding to know that our guests appreciate the fusion of Victorian heritage and artistic flair that we've worked hard to preserve and integrate within our establishment.It would be a pleasure to welcome you back. Best wishes,Diana KozlovskaOperations ManagerPH Hostel Birmingham
par un voyageur
Good
Publié le 21 sept. 2024 sur HotelsIt was very good 👍 staff were friendly.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Diana Kozlovska
Operations Manager
PH Hostel Bir, Gestion de l’hôtel
Dear Guest, Thank you for this great review.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.We look forward to welcoming you back soon. Kind regards,Diana KozlovskaOperations ManagerPH Hostel Birmingham
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Ich fand persönlich die Unterkunft sehr gut.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Diana Kozlovska
Operations Manager
PH Hostel Bir, Gestion de l’hôtel
Liebe Paulina,vielen Dank für Ihr positives Feedback!Über Ihr positives Feedback freuen wir uns sehr!Ihre Zufriedenheit ist für uns, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Mit freundlichen Grüßen,Diana KozlovskaOperations ManagerPH Hostel Birmingham
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Diana Kozlovska
Operations Manager
PH Hostel Bir, Gestion de l’hôtel
Dear Cameron, Thank you very much for your kind review.We are really pleased we met your expectations.It would be a pleasure to welcome you back. Best wishes,Diana KozlovskaOperations ManagerPH Hostel Birmingham
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Good communication immediately after booking, updates and reminders via WhatsApp. Friendly staff. Interesting old buildings with lots of original features. 24/7 front desk, small shop area for drinks and snacks. Communal kitchen area was a good size. Communal living room also a good size. Small balcony to sit out and see the city. Room was small but this was made clear. Towels were included in our room booking, however when I checked in on line the rules stated towels had to be paid for, so I purchased an additional towel. When we checked in the desk staff member was not aware our room price included towels. Facilities stated hair dryer, however this has to be borrowed from front desk, not available in room. The shared bathroom stated shared by no more than 4 rooms, however the 2 shared bathrooms on our floor only had 1 properly functioning shower between at least 10 rooms. Bathrooms were not very clean and due to a poorly flushing toilet I had to clean away other people's mess twice. Optional add on Breakfast was good.When we tried to access
the free WiFi there was consistently a message advising it might not be secure. General decor was tired with signs of damp. A nice ambience, a reasonable price, but on balance probably would not book again due to poor bathroom facilities.
Commentaires de Gestion de l’hôtel
6 nov. 2024 par Diana Kozlovska
Operations Manager
PH Hostel Bir, Gestion de l’hôtel
Dear Amanda, We would like to thank you for this review about your recent experience in our hostel.We are delighted that you appreciated the good communication, friendly staff, and the original features of our historical building. It is wonderful to hear that our 24/7 front desk, small shop area for refreshments, and the communal areas such as the kitchen and living room contributed positively to your stay, along with the quaint balcony offering city views.However, we regret to hear of the issues you faced regarding the towels and hair dryer. The towel hire is a newly introduced policy and we are sorry if this was not communicated clearly. Regarding the shared bathroom facilities, we understand the importance of cleanliness and functionality, and we are sorry for any inconvenience caused by the shower situation. We would like to point out that there are additional bathroom facilities on each floor available for use in case the ones close to your room are occupied.We also acknowledge your concerns about the WiFi security message and the general decor. These points will be taken into consideration as we continuously seek to enhance our guest experience.The entire team really hope we can welcome you back on a future occasion for an improved experience.Kindest regards,Diana KozlovskaOperations ManagerPH Hostel Birmingham
