Note fondée sur 449 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bad experience
Publié le 31 janv. 2018 sur HotelsA very unpleasant experience, beside the kindness of the staff (on the efficiency, let’s skip) and the free parking.
The structure is old and has been refurbished, but not too weel.
The room is very humid and if you need an adaptor for electricity it is available…but you have to pay 4 GBP and buy it!!!
The room itself loses a lot of space with a very long desk along all one wall. Two large chairs do not allow to pass correctly around the bed.
Do you want internet? Sometimes it works, a lot of times not and there are no convenient areas around the neighbourhood for at least 2 miles. And if they send someone to your room to repair, they make the mistake to go to another room.
Are you using the toilet? Not too much please because the water flush is not working very well, actually AT ALL. You have to open it, throw a lot of water and repair it yourself!
Then, do you need an early wake-up call? No problem. The workers in the nearby lot will start at 6.30 helping you to start your day in a perfect mood!!!
By the way, in case you have heavy luggage it is all your problem: not even a person opening the door for you.
Last but not least, no one is cleaning the room in the morning or in the afternoon. If you complain, they send someone…but this person leaves a dirty and wet rag near to your laptop.
Commentaires de Gestion de l’hôtel
6 févr. 2018 par Bart Debiec, Gestion de l’hôtel
Dear Giorgio, thank you for sharing your feedback. I am very sorry to hear about your bad experience. I will be addressing all the issues directly with team.
Thank you
Best regards
par Florence
Publié le 22 août 2016 sur Hotels
Very handy for someone who works around the university.
The rooms don't all have all the same confort or freshness of the decoration but all are cleaned.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Erica Maria, Gestion de l’hôtel
Dear Richard,Thank you for taking the time to rate your stay at Peter Scott House. We hope that we can welcome you back again in the future. Kind Regards,Erica Maria De OliveiraDuty Manager
par un voyageur
Publié le 20 sept. 2024 sur Hotels
We were extremely disappointed when the property was viewed on hotels.com the majority of photos used are that of the main hotel. Admittedly we got an email explaining that our accommodation was not in the main building, but we did not expect to be staying in student accommodation. On arrival to the external accommodation the lift was not working, then when we plugged in our phone charger rhe electrics blew. The shower over flowed when being used as the drainage was extremely poor and the facilities extremely dated. There was no literature or information showing menus, restaurant and bar opening times local buses, taxi numbers etc.. The general cleanliness was poor carpets were stained and fixtures and fittings dated back to the ninetys.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Erica Maria, Gestion de l’hôtel
Dear Anthony, Thank you for taking the time to leave your feedback. Firstly, I would like to apologise for the inconvenience caused by the electrical issue and the lift being out of order during your stay. We also acknowledge the absence of information on menus and local services, which is something we can certainly improve on.While the accommodation reflects the budget price, we do understand your concerns and regret any disappointment.If you'd like to discuss your experience further, please don't hesitate to contact me directly at:e.deoliveira@edgbastonparkhotel.comKind Regards,Erica Maria De OliveiraDuty Manager
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Was fine, room was not brilliant, but good. Bar/restaurant was good. Just wish we had been told that the annex we were in was more or less empty, as we put the car in the large car park, to walk across the road to find one car in the car park, and am it was raining. But would recommend.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Harjinder Singh, Gestion de l’hôtel
Dear Christopher,Thank you for taking the time in leaving us your feedback following your recent stay!The team and I are delighted to see that you enjoyed your stay at Peter Scott House and your feedback is much welcomed here. We all look forward to your return in the near future. Kind regards, Harjinder Singh Senior Duty Manager
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Prijskwaliteit is goed
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Erica Maria, Gestion de l’hôtel
Dear John, Thank you for taking the time to leave your feedback after staying at Peter Scott House.We are glad to read that you have appreciated the price of our budget property and look forward to welcoming you back again soon!Kind Regards,Erica Maria De OliveiraDuty Manager
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Room, food and location were good.
Reception staff were poor. Getting info on parking arrangements was like drawing teeth. Paid for 2 rooms but when my friend went to check in an hour later, he was told he hadn't paid. No apology was given when proof of payment shown later. Paid for 2 breakfasts each when checking in but on arriving at restaurant each morning no record of booking on list and had to show card payments to staff member who was very good. Time to sharpen up your act me thinks.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Erica Maria, Gestion de l’hôtel
Dear David, Thank you for taking the time to leave your feedback after staying at Peter Scott House.We're glad you enjoyed the room, food, and location, but we're sorry to hear about the challenges you faced with the reception team and breakfast arrangements. This is not the experience we aim to provide, and your comments will help us address these areas for improvement. We appreciate your patience and hope to welcome you back for a smoother experience in the future.Kind Regards,Erica Maria De OliveiraDuty Manager
par un voyageur de Chelmsford
Publié le 15 sept. 2024 sur Expedia
The room was a good size but the bathroom a little small. Good location for Edgbaston Cricket ground (bout 20/25 minute walk). Staff at reception on check in, polite & helpful. Shops/restaurants about a 20 minute walk away.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Erica Maria, Gestion de l’hôtel
Dear Gary, Thank you for your feedback after staying at Peter Scott House! We're pleased to read that you enjoyed the room size and found our location convenient for the Edgbaston Cricket ground.It's great to know our reception team made a positive impression during your check-in. We appreciate your comments about the bathroom size and nearby amenities and hope to welcome you back soon!Kind Regards,Erica Maria De OliveiraDuty Manager
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Erica Maria, Gestion de l’hôtel
Dear Tina,Thank you for taking the time to rate your stay at Edgbaston Park Hotel. We are delighted that you enjoyed your stay and look forward to welcoming you back again soon. Kind Regards,Erica Maria De OliveiraDuty Manager
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Erica Maria, Gestion de l’hôtel
Dear Guruprasanna, Thank you for taking the time to rate your stay at Edgbaston Park Hotel. We're glad that you have enjoyed your stay and look forward to welcoming you back again soon!Kind Regards,Erica Maria De OIiveiraDuty Manager
