Note fondée sur 437 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bad experience
Publié le 31 janv. 2018 sur HotelsA very unpleasant experience, beside the kindness of the staff (on the efficiency, let’s skip) and the free parking.
The structure is old and has been refurbished, but not too weel.
The room is very humid and if you need an adaptor for electricity it is available…but you have to pay 4 GBP and buy it!!!
The room itself loses a lot of space with a very long desk along all one wall. Two large chairs do not allow to pass correctly around the bed.
Do you want internet? Sometimes it works, a lot of times not and there are no convenient areas around the neighbourhood for at least 2 miles. And if they send someone to your room to repair, they make the mistake to go to another room.
Are you using the toilet? Not too much please because the water flush is not working very well, actually AT ALL. You have to open it, throw a lot of water and repair it yourself!
Then, do you need an early wake-up call? No problem. The workers in the nearby lot will start at 6.30 helping you to start your day in a perfect mood!!!
By the way, in case you have heavy luggage it is all your problem: not even a person opening the door for you.
Last but not least, no one is cleaning the room in the morning or in the afternoon. If you complain, they send someone…but this person leaves a dirty and wet rag near to your laptop.
Commentaires de Gestion de l’hôtel
6 févr. 2018 par Bart Debiec, Gestion de l’hôtel
Dear Giorgio, thank you for sharing your feedback. I am very sorry to hear about your bad experience. I will be addressing all the issues directly with team.
Thank you
Best regards
par Florence
Publié le 22 août 2016 sur Hotels
Very handy for someone who works around the university.
The rooms don't all have all the same confort or freshness of the decoration but all are cleaned.
par un voyageur
Publié le 20 août 2024 sur Expedia
Was dirty and uncomfortable, looked like an old run down motel or student accommodation. Had to upgrade. No compensation received. Looks worse than photos
Commentaires de Gestion de l’hôtel
20 août 2024 par Harjinder Singh, Gestion de l’hôtel
Dear Amaliah-Saffron,Thank you for taking the time to leave your feedback following your recent stay. Your feedback is important to us, it allows us to grow and improve, we shall take on board your feedback.I do hope to welcome you back in the near future, thank you again. Kind regards,Harjinder Singh Senior Duty Manager
par un voyageur
Because one has to sleep
Publié le 16 août 2024 sur HotelsPetite shower. Uncomfortable twin mattress.
Please clean vs Do Not Disturb sign not respected.
Very good hot/continental breakfast.
Bar food overpriced and not nutritionally balanced; for a captive audience without other options around unless ordering delivery.
Commentaires de Gestion de l’hôtel
19 août 2024 par Harjinder Singh, Gestion de l’hôtel
Dear Guest,Thank you for taking the time in leaving us your feedback following your most recent stay. Your feedback has been taken on board and rest assure your comment's are vital to us so we can learn from your experience. Finally we look forward to your return to our hotel Peter Scott House in the near future. Kind regards, Harjinder Singh Senior Duty Manager
par un voyageur
Publié le 10 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 août 2024 par Harjinder Singh, Gestion de l’hôtel
Dear Shazi,Thank you so much for taking the time in leaving us your feedback following your recent stay!The team and I are delighted to read that you enjoyed your stay at Peter Scott House.It would be a pleasure to you to have you return in the near future to our hotel, until next time... see you soon Shazi. Kind regards, Harjinder Singh Senior Duty Manager
par un voyageur
Go elsewhere
Publié le 10 août 2024 sur HotelsFive minute wait at reception without acknowledgment.
Accommodation is five minutes’ walk away, not the two as stated.
Hotel resembled student halls with equal decor. TV didn’t work, so ended up moving rooms, channel reception faulty on a few still. Handyman did do his best to solve, however.
“Double bed” was not as stated - two single beds put together with a small gap.
Duvet cover had two hand sized holes in it, and completely open at one end without means to close it.
Double duvet was also two singles sewn together.
Marks on the floor in the shower.
Told to park in their car park, tiny spaces and car door got scratched overnight - hotel claimed “it’s an independent party that deals with it” and passed the buck. Cctv for customer safety but not allowed to see it to see what happened?!?!
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Harjinder Singh, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to leave your feedback following your recent stay. We strive to deliver a great experience and your feedback is important to us.I shall share your feedback with the team and despite the issue's you encountered I do hope that you visit us again in the future. Kind regards,Harjinder Singh Senior Duty Manager
par un voyageur
Publié le 7 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 août 2024 par Harjinder Singh, Gestion de l’hôtel
Dear Adam, Thank you for leaving us your feedback following on from your stay at Peter Scott House, it was a pleasure to see your 5/5 score. We all look forward to your return in the near future. See you soon Adam. Warm Regards Harjinder Singh Senior Duty Manager
par un voyageur
Publié le 5 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Harjinder Singh, Gestion de l’hôtel
Dear Ahmed,Thank you for taking the time to leave your feedback following your recent stay. Your feedback is important to us and will be shared with the team, I do hope to welcome you back in the near future to Peter Scott House. Kind regards,Harjinder Singh Senior Duty Manager
par un voyageur
Publié le 4 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 août 2024 par Harjinder Singh, Gestion de l’hôtel
Dear Helen, Thank your for leaving us your perfect score of 5/5 since your last visit here at Peter Scott House, it's a pleasure to see you enjoyed your stay with us. The whole team look forward to your next visit in the near future. See you soon Helen. Warm Regards Harjinder Singh Senior Duty Manager
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 août 2024 par Erica Maria, Gestion de l’hôtel
Dear Harry, Thank you for taking the time to rate your stay at Peter Scott House. We look forward to welcoming you back soon. Kind Regards,Erica Maria De OliveiraDuty Manager
