Note fondée sur 11 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great stay in an awesome house!!!
Publié le 11 sept. 2024 sur HomeAwayThe house is amazing!!! Emmitt was prompt on an issue we had upon arrival and all was fantastic!
Commentaires de Gestion de l’hôtel
12 sept. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your kind review and for being great guests, Dougie! We are so glad to hear that Emmette was very prompt with assisting with an issue you all had upon arrival. We would love to host you all again in the future.
par un voyageur
Terrible experience! Would never rent again from this company.
Publié le 23 juin 2024 sur HomeAwayWe were told three days before arriving that the pool was working. When we arrived we saw that the pool was drained and the lining was sagging all over. There were trash bags all around the pool and it looked like it had never been in commission. There was no hand towels, trash bags, paper towels, hand soap, and dish soap. Two of the beds did not have blankets and there were no extra blankets in any of the rooms/closets. Management did not provide any of the missing items until the following day around 12pm and they still forgot trash bags. The trash outside was so full and had bags surrounding it so we could not dispose of our trash properly. The communication between the rental agency and management was terrible. I spent the whole weekend conversing back and forth just to get the basic necessities provided. It was for my baby shower and I was 36 weeks pregnant so I was very upset with how things were handled. The doors to the bedrooms did not shut and the whole house was humid and felt like there was mold everywhere. We would wake up with sore throats because of how humid the house was. I would never stay at the patriot family rental homes ever again. 0-10!
Commentaires de Gestion de l’hôtel
26 juin 2024 par VrboOwner, Gestion de l’hôtel
We are truly sorry to hear about your recent experience with Patriot Family Homes and appreciate you bringing these issues to our attention, Sydney. It is clear that we fell short of providing the level of service and accommodation we strive for, especially during such an important occasion as your baby shower.
We apologize for the misinformation regarding the pool and the condition in which you found it. This is not the standard we uphold, and we are addressing this with our maintenance team immediately. Additionally, the delay in providing essential items and the overall lack of cleanliness and comfort you described is unacceptable. We are taking steps to ensure these issues are resolved and do not happen again in the future.
Your feedback is invaluable in helping us improve, and we deeply regret the inconvenience and frustration you experienced. We would like to make this right and hope you will give us another opportunity to provide the quality stay you expected.
par un voyageur de Fishers, IN USA
Good House for our Family Get-Together
Publié le 2 nov. 2023 sur HomeAwayWe needed a place for our family get-together after we found the property that we had rented through another company to be unsafe. We were able to find this property and complete the reservation process quickly enough to get into the house the next day. It took a bit of follow up to get the address, check-in instructions, etc., but that could have been due to the extremely short notice.
The property met our needs well. There are bedrooms on multiple levels of the house, so it was good to allow us to spread out a bit. The house was good, but with a little work, it could be really good.
The house needs some repairs (toilet seat in one of the bathrooms, some paint/wall damage here and there, etc.). The weather was great for the weekend that we were in Birmingham, so we would have liked to use the outdoor amenities more. The pool had been closed for the season (understandable), but there were also a lot of leaves on the decks and stairs. Some of the boards on the decks and stairs should be replaced.
Commentaires de Gestion de l’hôtel
22 nov. 2023 par VrboOwner, Gestion de l’hôtel
Thank you immensely for choosing Patriot Family Homes for your family gathering and for taking the time to provide us with detailed feedback., Bob We deeply value your insights as they assist us in making meaningful improvements to our property.
We're sincerely glad that our home met your needs during what must have been a challenging situation with the unexpected need to find an alternative property promptly. Your patience and understanding are greatly appreciated, especially considering the short notice.
We acknowledge that the communication and check-in process might have experienced delays due to the urgency of your reservation. Rest assured, we're working on streamlining our processes to ensure smoother and quicker responses, even in such unforeseen circumstances.
Your observations regarding the house's condition are duly noted. We're committed to addressing the repairs and maintenance issues you mentioned, such as the toilet seat and paint/wall damages. Additionally, we understand the importance of outdoor amenities and apologize for any inconvenience caused by the pool closure and the debris on the decks and stairs. We'll take immediate steps to enhance these areas, including replacing any worn boards and maintaining a cleaner outdoor space.
Your feedback guides us in our efforts to continuously improve, and we genuinely hope to welcome you back in the future to showcase the enhancements and improvements made based on your valuable suggestions.
Thank you once again for choosing us and for sharing your insights. We look forward to the opportunity to host your family again for a more enhanced and enjoyable experience.
par un voyageur
Great for large groups
Publié le 17 oct. 2023 sur HomeAwayThis house was really good for our family visit to Birmingham. The only suggestion I would recommend would be that this house is suited for older children. Small children would be hard with so many outdoor balconies and stairs.
Commentaires de Gestion de l’hôtel
18 oct. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for choosing our property for your family visit to Birmingham and for taking the time to share your feedback. We're pleased to hear that the house suited your needs for a large group.
We appreciate your suggestion regarding small children and the outdoor balconies and stairs. It's essential for us to ensure the safety and comfort of all our guests. We'll consider your input to provide a more accurate description of the property, making it clear that it's best suited for older children and adults.
We're delighted that you had a great stay overall, and we hope to have the opportunity to host you and your family again in the future. If you have any other suggestions or preferences for your next stay, please feel free to let us know. We're here to make your experience as enjoyable as possible.
par un voyageur de LA
Horrible
Publié le 4 sept. 2023 sur HomeAway(-5 ☆) I would definitely NOT recommend this place. From the moment of our arrival it was a mess. If there was a zero rating this place would receive it. There was poop on the cabinet in one of the bathrooms. Animal urine on the walls and baseboard in one of rhe hallways. The porches and decks are run down. Plumbing in one bathroom would not drain. No extra essentials at all, and no cleaning supplies. While showering, the tub would not drain the water out. Management didnt respond promply. When Management finally responded, we was informed: "i will let our TEAM know". The TEAM never responded or showed up. When going to bed we found blood on the comforter and no extra comforters to even try to change it. We booked for 3 nights. Only stayed the first night.. and left early the next moring our entire family exhausted. This was the WORST stay we have ever incountered through VRBO. PLEASE PLEASE DO YOURSELF AND YOUR FAMILY THE FAVOR..... DON'T STAY HERE..
Commentaires de Gestion de l’hôtel
20 sept. 2023 par VrboOwner, Gestion de l’hôtel
We sincerely apologize for the extremely disappointing experience you had during your recent stay at one of our properties, Norma. Your feedback is deeply concerning, and we are truly sorry for the inconveniences and issues you encountered.
The conditions you described are completely unacceptable and do not meet our standards of cleanliness and comfort. We have taken immediate action to investigate and rectify the problems you encountered, including addressing the cleanliness issues, plumbing, and the overall condition of the property. This falls far short of the high-quality experience we aim to provide to our guests.
We understand that our initial response was not prompt, and we are working to improve our communication and response times to ensure that future guests do not face similar challenges.
Your feedback is invaluable in helping us identify areas where we need to improve, and we are committed to making the necessary changes to ensure this never happens again. We would like to extend our most sincere apologies for your negative experience and the disruption it caused your family.
Please know that this is not representative of the typical experience our guests have, and we hope that you would consider giving us another chance in the future. We assure you that we are taking immediate steps to address the issues you raised and to provide a more positive and comfortable experience for all our guests.
If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to us directly. Your satisfaction is of the utmost importance to us, and we are committed to making this right.
par un voyageur
Publié le 4 juill. 2023 sur Expedia
par un voyageur de Sparta, Tennessee
Alabama
Publié le 7 sept. 2022 sur HomeAwayGreat location , great home but needs repair outside , getting dangerous in places ( deck boards and steps)
Commentaires de Gestion de l’hôtel
13 sept. 2022 par VrboOwner, Gestion de l’hôtel
Hey Kenny, thank you for your feedback! I will speak with my maintenance team to see what we need to do about the deck and steps.
par un voyageur
The Best weekend with friends
Publié le 1 nov. 2021 sur HomeAwayThis property was absolutely everything and more. We truly enjoyed ourselves.
Commentaires de Gestion de l’hôtel
5 nov. 2021 par VrboOwner, Gestion de l’hôtel
We really appreciate your 5 star review Catherine- thank you!
par un voyageur
An overall disappointment
Publié le 7 juin 2021 sur HomeAwayOur family had looked forward to visiting Birmingham Alabama and originally very excited about the stay. However, upon arrival we quickly noticed how hot the home was and that the pool was not only nonfunctional but an eyesore as well. It was filled with toads and debris. The owners were very misleading and promising that someone would come out to fix it. Well someone came out on our last full day(on that Sunday) in the rain to fix it. We checked out on that Monday & the HVAC person was arriving. That did us absolutely no good as majority of our guests had to departure early because they were so uncomfortable. The owners are misleading and this is false advertisement as the pool is being advertised on this website as a functional pool. This is a disgrace and unfair to the renters. I wouldn’t recommend this property to NOBODY.
Commentaires de Gestion de l’hôtel
24 févr. 2022 par VrboOwner, Gestion de l’hôtel
Hi Sharbie! We are sorry to hear about your experience in our home. At that point, we had difficulty finding someone to maintain the pool, but we have worked since then and have weekly maintenance set up. This should not be an issue for future guests. We are sorry about the air conditioning not working properly. We worked as quickly as possible to find someone that would service the property. Once again, we apologize that your stay did not meet our five star standard.
par un voyageur
Birthday Bama Buddies Golf Trip
Publié le 2 avr. 2021 sur HomeAwayFor an area that had a tornado just days before our check in, I was very surprised at how well the property looked. There were some sticks in the yard, and the decks needed to be swept, but those were taken care of the next day. Seeing the destruction a street or two over, we were very lucky to be able to stay on the property.
We had two very minor issues... 1. The Adirondack chairs on the back porch were broken and the wifi hooked up to the television, but not our phones. That being said, we were on a golf trip, so we did not care. We were from Indiana, NC, and Florida, and hadn't seen each other in a while, so we spent most of the time on the back porch, catching up, and not messing with our phones.
Could not rate any local restaurants because one of the guys is a professional cook, and he made all of our meals. He stated the kitchen was well stocked with all he needed and made wonderful meals.
The golf courses we played were Robert Trent Jones Courses. Two, Ross Bridge and Oxmoor Valley, 30 minutes from the house. They were terrific courses and very challenging. We did travel to just North of Montgomery, to play the RTJ Judge course, but only got 3 holes in and were rainy out. The three holes we saw were incredible.
The next time we do this type of thing, I would definitely play all the courses closer to the home, for there is no reason to travel far, to get terrific RTJ golf courses.
I cannot rate this property high enough and cannot wait to do it again for the next Buddies Birthday Bash!!!
Commentaires de Gestion de l’hôtel
24 févr. 2022 par VrboOwner, Gestion de l’hôtel
Hello! Thank you for choosing to stay with us for such an exciting event! We are glad that you were able to enjoy time with friends and spend some time golfing at local course. We apologize that you had difficulties with the wifi but are glad that you were able to make the best of it. We have since replaced the broken adirondak chairs. We loved hosting you!
