Note fondée sur 440 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,5 Service et personnel
3,4 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 janv. 2024 sur Expedia
Horrible place
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,It is disheartening to hear about your experience. We would be incredibly grateful if you could take a couple of minutes to write your detailed review. So we can investigate your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Check in and the room was fine. I'm leaving a low rating because both Expedia and the Choice Hotels/Quality Inn website list the pet fee at $20 per pet. However, the hotel charged me $40 per pet. After I'd paid, I double-checked the price on Expedia and went back to the front desk a few minutes later to get a refund for the difference. The receptionist told me that the hotel can't control what Expedia lists, and that $40 is their fee. I later checked the Choice Hotels website, and it also lists $20 per pet. When I pointed this out at checkout the next morning, I was again told the fee is $40. This is not posted anywhere in the lobby, and, when I asked for this policy in writing, the receptionist could not produce it. The onsite manager was sympathetic but said she couldn't authorize the refund. She took my information down and said the owner of the hotel would call me. Later that day, the manager called and said I would be refunded. I presumed the refund would go through that day, but, after the refund hadn't posted 4 days later, I called the hotel to inquire. The same manager said the refund would take 3-5 days to process.
All this is to say, this was far more work and annoyance I wanted on the first day of my "vacation." The pet fee is a complete bait-and-switch. I do hope both Expedia and Choice Hotels addresses this with the operator of this hotel.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for sharing your experience. I apologize for the frustration and inconvenience you encountered regarding the pet fee discrepancy. The miscommunication between what was listed on Expedia and Choice Hotels and what the hotel charged created an unnecessary hassle for you during your vacation. We understand how frustrating it is to deal with such issues, especially when it takes time to resolve. I’m glad to hear the manager was sympathetic and worked on the refund, but we’ll certainly work to ensure that our policies are communicated and consistent across all platforms in the future to avoid situations like this. Your feedback is incredibly valuable, and we hope to provide a smoother experience next time.
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Very basic no frills place to stay. Room could have been cleaner. On a tight budget for last minute travel so made it work. Would not stay here again.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback. We understand that you were working with a tight budget and appreciate your flexibility. However, we're sorry to hear that the cleanliness of the room did not meet your expectations. Your comfort is important to us, and we will address this with our housekeeping team to ensure improvements. We regret that your experience was not up to standard and appreciate your honesty.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
The room smelled of urine, there were bugs in the bathroom and the sheets had nail polish stains and cigarette burns. This was a non- smoking room!!
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,It is disheartening to hear about your experience. Our apologies for any issues in cleanliness that you encountered. Rest assured, your concerns will be noted and inspected by our housekeeping team. We would value another chance to impress you and we wish you safe travels.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
There was a huge pee stain on my bed cover. The room was not very clean. The curtains were broken and would not close. The air conditioning made loud noise throughout the night. I will not stay here again.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We are distressed to see you unhappy and never want our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
👍
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Lady working the front desk at night acted like I was an inconvenience to her for having to do her job. Not helpful at all.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I'm truly sorry to hear about your experience with our front desk staff. Providing excellent customer service is a top priority, and it's disappointing to hear that you were treated as an inconvenience. We will address this situation with our team to ensure all guests are treated with the respect and assistance they deserve. Thank you for bringing this to our attention, and we hope you'll consider giving us another chance to provide a better experience in the future.
