Note fondée sur 893 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 oct. 2022 sur Expedia
Le plancher et les meubles sales. Il était annoncé rénové. Le lavabo est craqué et le bain est très usé
Commentaires de Gestion de l’hôtel
26 oct. 2022 par Gabrielle (Spécialiste RediResponse), Gestion de l’hôtel
Merci d'avoir pris le temps de partager votre avis sur votre séjour, Evelyne. Nous apprécions sincèrement vos commentaires et nous sommes vraiment désolés que vous n'ayez pas été satisfait de votre rencontre. Vous avez indiqué que vous n'étiez pas satisfait de la propreté et de l'entretien de la propriété. Nous nous efforçons d'améliorer continuellement l'expérience de nos clients afin que les commentaires de nos clients soient toujours les bienvenus. Nous prendrons vos commentaires en considération pour apporter des modifications afin d'améliorer notre expérience client.Merci encore pour vos commentaires. Nous espérons que vous choisirez de rester avec nous à nouveau afin que nous puissions avoir l'opportunité de vous offrir un meilleur séjour.Sincèrement,
par un voyageur
Publié le 4 déc. 2024
We have stayed here 3 years in a row. We will not be back. Our room wasn’t ready Thursday when we got there. We were put in a double bed room, we booked a king. The room wasn’t ready until Friday at 3:15. We had already left to explore for the day. We got back later and got in our new room, only to find cockroaches. We notified the desk and immediately left. We were told the manager would not be in until Monday and would call… I called Monday, she was not in until Tuesday. I had to call Tuesday, no one called me. She refunded 1 night of 3. I asked for Friday to be refunded seeing as how we did not even stay that night, we left. Due to no issues or our own. She said no, she could do partial because it was so late Friday when we left… Given we were put in the wrong room on night one, and stayed one night ONLY. Then the second night the room had bugs, I don’t see that being my issue. 10/10 do not recommend. We left and stayed at another hotel that we will be staying at every year from now on. When I told the manager I was not happy and would be reviewing them due to this she said that wasn’t a problem… so if that’s not your sign to not stay here I’m not sure what would be.
par un voyageur de Spring
Publié le 28 sept. 2024
par un voyageur
Publié le 23 sept. 2024 sur Hotels
My wife and I left (Checked Out) 2 hours after checking in. Bed was very uncomfortable, room was so noisy we could not hear each other talking.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Robert, Thank you for taking the time to tell us about your stay at the Red Roof Inn Birmingham South. I am sorry that your experience did not meet your expectations due to the possible noise disturbance and the comfort of the bed not being to your liking. It is important to know that we value your feedback and your comments will be shared with our Red Roof management in an effort to have these issues addressed and resolved to prevent the same occurrence in the future.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Ashley. The staff and I at the Red Roof Inn Birmingham South appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 19 sept. 2024 sur Hotels
I had a great stay. Staff was nice, pleasant and helpful. Property clean and great lighting in the parking area and walking to your room. Room freshly remodeled.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Chantel,Red Roof appreciate you taking the time to share your 10/10 score and comments regarding your recent stay at the Red Roof Inn Birmingham South. It's thrilling to hear that our pleasant staff, cleanliness, and well lit property created an ideal experience. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future.Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 13 sept. 2024 sur Hotels
AC went out and had to move rooms, minor inconvenience. Saw some roaches in the room
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Bryan,I appreciate you sharing your feedback following your stay at the Red Roof Inn Birmingham South. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read about the minor inconvenience faced due to the ac and that you encountered pest at our hotel. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have brought your feedback to management's attention in an effort to address your concerns. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We at Red Roof do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,I appreciate the time that you took to share your sentiments with us. Our team at the Red Roof Inn Birmingham South appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Shantoi, We at the RED ROOF INN BIRMINGHAM SOUTH are thrilled to have earned your perfect scoring of 10/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Hello Kevin,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN BIRMINGHAM SOUTH. I'm so glad we earned your 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
