Note fondée sur 950 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,6 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 sept. 2024 sur Expedia
The public areas were dirty. The rooms were clean but the corridors and elevator banks were not vacuumed and had trash on floor.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Hello Rose, Thank you for leaving a rating and participating in our guest survey regarding your stay at the RED ROOF PLUS+ & SUITES BIRMINGHAM - BESSEMER. Though the rooms were clean, we are sorry to have fallen short with your stay and your experience. You indicated there was a lack of cleanliness. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems occurring in the future. We will certainly take your comments into consideration in an effort to improve our services and to make guest experiences even better. Please know that we value you as our guest and appreciate your business. Thank you for your review. All the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 29 sept. 2024 sur Expedia
bare bones - was not a non smoking room - but semi updated so it def was good for one night . No soap no shampoo - not given wifi info if they have it - But AC good and bed didn’t kill my back so there that
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear Erika, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ & SUITES BIRMINGHAM - BESSEMER regarding the accommodations. I do apologize for the inconvenience caused. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Oshane Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Antonio, The staff at the Red Roof Inn PLUS+ & Suites Birmingham - Bessemer and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Super nice place.
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for your perfect rating. The staff at the RED ROOF PLUS+ & SUITES BIRMINGHAM - BESSEMER and I were over the moon when we saw your 10/10 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to your next stay at Red Roof. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 28 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Dionne, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ & Suites Birmingham - Bessemer. We are sorry you had a less than satisfactory experience, prompting your 4/10 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 20 août 2024 sur Expedia
Wonderful
Commentaires de Gestion de l’hôtel
23 août 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Daniel,Thank you for being a guest here at our RED ROOF PLUS+ & SUITES BIRMINGHAM - BESSEMER. We are happy to have been able to provide you with a wonderful stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 18 août 2024 sur Expedia
Not enough staff
Commentaires de Gestion de l’hôtel
20 août 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Arthur, Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ & Suites Birmingham Bessemer. I am glad we earned your 4/5 score, despite the issue you highlighted. Please accept our sincerest apologies for the inconvenience caused by the issue you highlighted. While Red Roof s goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 14 août 2024 sur Expedia
el hotel es muy tranquilo y el personal amable
Commentaires de Gestion de l’hôtel
23 août 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Querido Cristhian,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en RED ROOF PLUS+ & SUITES BIRMINGHAM - BESSEMER. Apreciamos sinceramente sus comentarios y nos complace saber que tuvo una excelente experiencia con nosotros, especialmente en lo que respecta a la propiedad tranquila y al personal amable. Esperamos seguir brindándole grandes experiencias. Los comentarios positivos de los huéspedes, como el suyo, son siempre un estímulo para todo nuestro personal mientras nos esforzamos por mejorar continuamente la calidad de nuestros servicios. Gracias de nuevo por tus amables palabras. Al personal y a mí nos encantaría brindarle otra estadía cómoda en el futuro.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Danny, Gestion de l’hôtel
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our location convenient and our rooms spacious and quiet. Providing a comfortable and peaceful environment for our guests is always our goal, and we're thrilled that you enjoyed your stay with us.It's great to know that you found our staff friendly and that you appreciated the proximity to nearby amenities such as Walmart and fast food restaurants. We're glad that parking was convenient for you as well.We look forward to welcoming you back again in the future!
