Note fondée sur 873 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 sept. 2018 sur Hotels
par un voyageur
Publié le 22 sept. 2024 sur Hotels
This is worst hotel I have stayed at in a while. My wife and I stayed here as a weekend getaway destination. We checked in and didn't know all of the rooms would be facing inward just like a prison, we literally had to beg the front desk more than once to send someone to change our sheets because the sheets had large tears and cuts in them and not to mention they charge for every little thing in that hotel id be surprised if they charge u for breathing. Then the worst part is my wife and I had to walk almost a while just to get to our room from the parking deck not the best experience at all
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Complex GM, Gestion de l’hôtel
Dear Ben, We are dedicated to providing a relaxed and comfortable atmosphere for all our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon. Thank you for choosing the Sheraton Birmingham Hotel! Thank you, Vince Buonocore, Complex GM
par un voyageur
Publié le 9 sept. 2024 sur Expedia
par un voyageur
Publié le 5 sept. 2024 sur Expedia
I stayed in two different rooms for this stay because of how I booked the trip. The first room #1012 was old dark abe outdated. So much so that there weren’t even plugs or an alarm clock next to the bed. The second room was an executive suite but was more like what I would have expected for a regular room both in size and amenities. It was #1040 and it felt like I was in a totally different hotel. It was updated, plenty of outlets and felt clean and brighter.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Complex GM, Gestion de l’hôtel
Dear Monica, We regret to learn that you were disappointed with your initial assigned accommodation. We are always looking for ways to improve, and we have taken note of your comments on our plans for developing the property. We apologize for not meeting your expectations and are grateful for your business. We hope to welcome you again in the future. Thank you, Vince Buonocore, Complex GM
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Complex GM, Gestion de l’hôtel
Dear Vivian, We thank you for rating your stay. Please accept our apologies for any oversights during your time with us. We want every guest to have a memorable stay, and we regret this was not your experience. We hope you will revisit so we can extend the exceptional hospitality we are known for providing.Thank you,Vince BuonocoreComplex GM
par un voyageur
Publié le 23 août 2024 sur Hotels
Our room was right by the interstate and was loud at night. Sounded like a racetrack all night long!
par un voyageur
Publié le 22 août 2024 sur Hotels
par un voyageur
Publié le 22 août 2024 sur Hotels
par un voyageur
Publié le 17 août 2024 sur Hotels
