Ratings based on 153 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from WEST PALM BEACH
Posted Aug. 23, 2024
The apartment was close to the Mailbox, that was a plus. Location was great and very clean.
Climbing the steep stairs with suitcases was a challenge but I would definitely stay there again.
Comment from Hotel Management
Aug. 26, 2024 by Serviced Apartments Manager, Hotel Management
Dear ANDERSON,Thank you for your great review, we are very pleased you enjoyed your time with us and we look forward to welcoming you back to The Spires Birmingham some time in the near future.Kind regards,Timothy
by A traveller
Posted Aug. 15, 2024 on Hotels
Comment from Hotel Management
Aug. 16, 2024 by Serviced Apartments Manager, Hotel Management
Dear Bob,Thank you for giving us top marks, please do visit us again next time your in Birmingham.Kind regards,Timothy
by A traveller
Posted Aug. 12, 2024 on Hotels
Comment from Hotel Management
Aug. 16, 2024 by Serviced Apartments Manager, Hotel Management
Dear Julie,Thank you for your 10 out of 10 review. We do hope to welcome you back sometime in the near future.Kind regards,Timothy
by A traveller
good location - but not a great experience
Posted Aug. 12, 2024 on HotelsSadly not the best experience, the oven in the apartment we cooked did not work, we were then offered another apartment that lacked privacy (bit of a goldfish bowl) then we were offered a 3rd apartment, again no privacy in bedroom.- the beds were two single beds pushed together, so it wasnt the best night sleep either. It took a huge chunk out of our afternoon/evening tooing and froing with our luggage etc
Comment from Hotel Management
Aug. 12, 2024 by Serviced Apartments Manager, Hotel Management
Dear Daljit,Thank you for taking the time to post a review of your recent stay. We apologize for any inconvenience caused during your time with us. The issue experienced with the oven within the 1st apartment has now been looked into.We sorry you felt the other 2 apartments lacked privacy. Although not all our our apartments have netting on the windows, there are full length blackout curtains provided. Please be assured we will look further into this particular concern regarding netting for the windows.Kind regards,
by A traveller
Posted Aug. 2, 2024 on Hotels
Flat was clean.
Water pressure was terrible, hard to have a shower.
One of the bed bases was broken.
Comfortable enough and reasonable value.
Comment from Hotel Management
Aug. 5, 2024 by Serviced Apartments Manager, Hotel Management
Dear Graeme,Thank you for taking the time to post a review of your recent stay with us. We are sorry to read you had encountered a few issues. Please be assured this will be looked into as a matter of priority.Kind regards,Timothy
by A traveller
Posted Aug. 2, 2024 on Hotels
Comment from Hotel Management
Aug. 5, 2024 by Serviced Apartments Manager, Hotel Management
Dear Elaine,Thank you for providing a score regarding your recent stay with us. We do hope you visit again some time in the near future.Kind regards,Timothy
by A traveller
Posted Aug. 1, 2024 on Hotels
Comment from Hotel Management
Aug. 1, 2024 by Serviced Apartments Manager, Hotel Management
Dear Victoria,We are sorry to read your stay was "Terrible" if you would like to contact us directly we would be more than happy to discuss this further so we can identify the reason for the review.Kind regards,Timothy
by A traveller
Best apartment in Birmingham
Posted Jul. 25, 2024 on HotelsFantastic apartments in great spot for everything Birmingham has to offer. From pre check in to check out, everything excellent. Without a doubt the best facilities I’ve had in the city.
Comment from Hotel Management
Jul. 26, 2024 by Ewelina, Hotel Management
Dear Robert,Thank you ever so much for your beautiful review. We could not be happier with your comments! It is great to hear our apartments, location and customer service have met your expectations.We are looking forward to your next visit!Kind Regards,Ewelina PasternakAdmin Support
by A traveller
Posted Jul. 22, 2024 on Expedia
Comment from Hotel Management
Aug. 12, 2024 by Serviced Apartments Manager, Hotel Management
Dear RJ,Thank you for your review. We do hope to welcome you back to stay with us again some time in the near future.Kind regards,
by A traveller
Comments
Posted Jul. 22, 2024 on HotelsThe apartment is spacious with friendly staffs to greet us when we arrive. Cleaniness is in fair condition. Since the weather is hot during our stay, we feel hot even though fans are provided for use. We suggest their management to consider installing air conditioners for the use of the customers. The double bedroom is a bit noisy at night due to the traffic and pedestrians on the street.
Comment from Hotel Management
Jul. 22, 2024 by Ewelina, Hotel Management
Good Afternoon,Thank you so much for your lovely review! Your feedback is greatly appreciated. I am sorry you have found the apartment to be too hot- as you pointed out we provide fans upon request to ensure everyone is comfortable, I do apologise if it was still too warm. It is great to know our customer service as well as most facilities have met your expectations and you enjoyed your stay thoroughly. We are looking forward to your next visit!Kind Regards,Ewelina PasternakAdmin Support
