Note fondée sur 150 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de WEST PALM BEACH
Publié le 23 août 2024
The apartment was close to the Mailbox, that was a plus. Location was great and very clean.
Climbing the steep stairs with suitcases was a challenge but I would definitely stay there again.
Commentaires de Gestion de l’hôtel
26 août 2024 par Serviced Apartments Manager, Gestion de l’hôtel
Dear ANDERSON,Thank you for your great review, we are very pleased you enjoyed your time with us and we look forward to welcoming you back to The Spires Birmingham some time in the near future.Kind regards,Timothy
par un voyageur
Publié le 2 août 2024 sur Hotels
Flat was clean.
Water pressure was terrible, hard to have a shower.
One of the bed bases was broken.
Comfortable enough and reasonable value.
Commentaires de Gestion de l’hôtel
5 août 2024 par Serviced Apartments Manager, Gestion de l’hôtel
Dear Graeme,Thank you for taking the time to post a review of your recent stay with us. We are sorry to read you had encountered a few issues. Please be assured this will be looked into as a matter of priority.Kind regards,Timothy
par un voyageur
Publié le 2 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Serviced Apartments Manager, Gestion de l’hôtel
Dear Elaine,Thank you for providing a score regarding your recent stay with us. We do hope you visit again some time in the near future.Kind regards,Timothy
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2024 par Serviced Apartments Manager, Gestion de l’hôtel
Dear Victoria,We are sorry to read your stay was "Terrible" if you would like to contact us directly we would be more than happy to discuss this further so we can identify the reason for the review.Kind regards,Timothy
par un voyageur
Best apartment in Birmingham
Publié le 25 juill. 2024 sur HotelsFantastic apartments in great spot for everything Birmingham has to offer. From pre check in to check out, everything excellent. Without a doubt the best facilities I’ve had in the city.
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Ewelina, Gestion de l’hôtel
Dear Robert,Thank you ever so much for your beautiful review. We could not be happier with your comments! It is great to hear our apartments, location and customer service have met your expectations.We are looking forward to your next visit!Kind Regards,Ewelina PasternakAdmin Support
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 août 2024 par Serviced Apartments Manager, Gestion de l’hôtel
Dear RJ,Thank you for your review. We do hope to welcome you back to stay with us again some time in the near future.Kind regards,
par un voyageur
Comments
Publié le 22 juill. 2024 sur HotelsThe apartment is spacious with friendly staffs to greet us when we arrive. Cleaniness is in fair condition. Since the weather is hot during our stay, we feel hot even though fans are provided for use. We suggest their management to consider installing air conditioners for the use of the customers. The double bedroom is a bit noisy at night due to the traffic and pedestrians on the street.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Ewelina, Gestion de l’hôtel
Good Afternoon,Thank you so much for your lovely review! Your feedback is greatly appreciated. I am sorry you have found the apartment to be too hot- as you pointed out we provide fans upon request to ensure everyone is comfortable, I do apologise if it was still too warm. It is great to know our customer service as well as most facilities have met your expectations and you enjoyed your stay thoroughly. We are looking forward to your next visit!Kind Regards,Ewelina PasternakAdmin Support
par un voyageur
Ok but nothing special
Publié le 21 juill. 2024 sur HotelsThe place is functional and good for families but the bathrooms whilst clean were not so great - for example the toilet seat was far too small for toilet. Beds far too soft for our liking. But the staff on check in and departure very friendly and helpful. Fine for a night or two but no more.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Ewelina, Gestion de l’hôtel
Dear Vivek,Thank you so much for taking the time and posting your review. I am very sorry you found the beds to be too soft and consequently not to your liking. Our toilet seats are of a standard size to match the toilet. I am glad our customer service has met your expectations though and you enjoyed your short trip in Birmingham.Kind Regards,Ewelina PasternakAdmin Support
par un voyageur
Publié le 20 juill. 2024 sur Hotels
Great appartment and fantastic location.
Only issue we had was water wast hot. There was a note to boost hot water but looked like unit didnt work as no lights on!
Also tv didnt work tried a few times to get on but wouldnt pick up any signal. But over all was nice place. Would book again
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Ewelina, Gestion de l’hôtel
Good Afternoon,Thank you so much for your lovely feedback! I am very sorry about the issues you have encountered but it is great to know you have enjoyed your stay despite them. Please note we have an out of hours emergency phoneline and our duty manager assists with any major problems such as no hot water and such to ensure all guests receive the service/facilities they booked. We are looking forward to your next visit!Kind Regards,Ewelina PasternakAdmin Support
par un voyageur
Publié le 18 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Ewelina, Gestion de l’hôtel
Dear Jemal,Thank you for taking the time and posting a review. We hope you enjoyed your stay at The Spires and we are looking forward to your next visit!Kind Regards,Ewelina PasternakAdmin Support
