Note fondée sur 200 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
3,7 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Average hotel
Publié le 2 oct. 2024 sur HotelsReasonable hotel, comfortable,.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Trista, Gestion de l’hôtel
Hi Peter,I am happy to hear that you had a nice experience while staying with us. I will pass your feedback on to the team.
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Trista, Gestion de l’hôtel
Hi Sam,I am sorry to hear that you didn’t have the best experience while staying with us. I will pass your feedback on to the team.
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par maria, Gestion de l’hôtel
Hello,Thank you for staying with us. We noticed your recent rating and are sorry to see that your experience may not have met expectations. We strive to make every guest’s visit enjoyable and would love to know how we can improve.Please feel free to reach out if you'd like to share any details. We truly appreciate your feedback.Kind regards, The Townhouse
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Great place to stay. Nice and clean.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Trista, Gestion de l’hôtel
Hi Bharat,Thank you so much for the lovely rating and feedback. We would love to welcome you again in the future.Kind regards,
par un voyageur
Comfortable but past it's sell by
Publié le 20 sept. 2024 sur HotelsThe staff were great and really friendly. The hotel is clean. It is let down by it's condition, it's severely outdated.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Trista, Gestion de l’hôtel
Hi Mohommad,I am sorry to hear that you didn’t have the best experience while staying with us. I will pass your feedback on to the team.Kind regards,
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Trista, Gestion de l’hôtel
Hi,Thank you for your feedback. We would love to welcome you again in the future.Kind regards,
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Stay was OK. No towels in the room, when I told the receptionist in the morning, she didn't appear to care. Also I asked for an invoice, she gave me one with a figure lower than I had paid? Very odd. There are not many hotels in Sutton Coldfield, so I suppose there's limited choice. I printed a "real" invoice from Hotels.com :)
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Maria, Gestion de l’hôtel
Good afternoon Peter,I apologise about there being now towels in the room, this is not the standard that we uphold here so again on that note I apologise! In regards to the invoice, I can email you one over, although it may be late as you've already mentioned you have printed one yourself.I apologise on behalf of the hotel for your unsatisfactory stay. I will pass your comments on to the rest of the team to ensure this will not happen again. Kind Regards,Maria
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Over all is good
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Trista, Gestion de l’hôtel
Hi Bilal,Thank you so much for the lovely rating and feedback. We would love to welcome you again in the future.Kind regards
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Nice bar. Very limited food menu. Comfortable room and bath room.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Trista, Gestion de l’hôtel
Hello,Thank you for your comments and glad you have enjoyed your stay with us. I will pass it on to the team.Kind regards,
par un voyageur
Publié le 31 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Trista, Gestion de l’hôtel
Hello,Thank you for your rating. I will pass it on to the team.Kind regards,
