Note fondée sur 273 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Golf week in bham al
Publié le 22 oct. 2024 sur HotelsNew facility and clean. They need help with professional counter help. Got bill wrong and never got it exactly right but tired of asking. They use AI app to hit your phone to constantly (5 times one day) ask you to tip valet which I do in cash and really irritates me. Stop doing this.
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Michela Carter, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to fill out a review on your recent stay with us at the Valley Hotel. We all value your important patronage and please accept my sincere apologies for the issues you mentioned with our automatic front desk experience. We will look into why this may have happened and address this with the entire team so that we do not have a recurrence going forward. We take extreme pride in our quality standards, and we hope that you will come back again so we can win back your trust.Kind regards,Michela Carter Sales Account Manager
par un voyageur
Publié le 16 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Michela Carter, Gestion de l’hôtel
Dear Henry,Thank you for taking the time to fill out a review on your recent stay here at the Valley Hotel. We all greatly value your patronage and business, and we are thrilled that you had a lovely stay with us. I will share your valuable input with the team, and we hope that you will return again in the very near future.Kind regards,Michela CarterSales Account Manager
par un voyageur de alexandria
Publié le 15 oct. 2024
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Bruce, Gestion de l’hôtel
So happy you enjoyed your stay with us. Please come back and visit is again.
par un voyageur
Publié le 14 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Bruce , Gestion de l’hôtel
So very happy you enjoyed you stay with us.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
We were sad that the second floor space with TVs was closed on Thursday evening. We were hoping to watch Thursday night football and had to go to a bar down the street. Other than that, great experience.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Michela Carter, Gestion de l’hôtel
Dear Bruce,Thanks so much for taking the opportunity to complete a survey on your recent stay here at the Valley Hotel. Your business is essential to us, and we are delighted that you had a "Great" visit with us. We apologize the Terrace Bar wasn't open during your visit. Kind regardsMichela Carter
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Michela Carter, Gestion de l’hôtel
Dear Glenn,Thank you for taking the opportunity to complete a review of your recent visit to the Valley Hotel. The entire team appreciates your important business and we are delighted you had a very nice stay with us and enjoyed our staff and service. I will share your comments with the team as they will be thrilled. Please come back and visit us very soon.Kind regards,Michela CarterSales Account Manager
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Great location, lots of small local shops surrounding. Weather kept us in the Hotel. Food in the restaurant was excellent but was a little pricey!
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Michela Carter, Gestion de l’hôtel
Dear Donald,Thank you for taking the opportunity to complete a review of your recent visit to the Valley Hotel. The entire team appreciates your important business and we are delighted you had a very nice stay with us and enjoyed our staff and service. I will share your comments with the team as they will be thrilled. Please come back and visit us very soon.Kind regards,Michela CarterSales Account Manager
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Nice property with many restaurants and shops within 2 blocks.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Michela Carter, Gestion de l’hôtel
Dear David,Thank you for taking the time to fill out a review on your recent stay here at the Valley Hotel. We all greatly value your patronage and business, and we are thrilled that you had a lovely stay with us. I will share your valuable input with the team, and we hope that you will return again in the very near future.Kind regards,Michela Carter
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Great
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Michela Carter, Gestion de l’hôtel
Dear David,Thank you for taking the time to fill out a review on your recent stay here at the Valley Hotel. We all greatly value your patronage and business, and we are thrilled that you had a lovely stay with us. I will share your valuable input with the team, and we hope that you will return again in the very near future.Kind regards,Michela Carter
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Great location and overall nice property. Our room was average. Slightly dirty bathroom upon checking. No remote control and room phone to contact front desk was broken. After 30 min no one had addressed the issue and we had to go back to lobby and ask again. They finally gave us a remote from another room. The TV kept cutting in and out and freezing from satellite connection. Affected ability to watch college football games. Asked for manager to review our complaints and still haven’t heard from them.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Michela Carter, Gestion de l’hôtel
Dear Katherine,Thank you for taking the time to comment on your recent stay here at The Valley. We all greatly value your important business and feedback on your experience with us. Please accept my apologies for the issues you encountered and we will immediately correct the TV concerns you mentioned. We all appreciate your patronage and hope that you will come very soon to visit us soon.Kind regards,Michela Carter
