Note fondée sur 937 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Disappointed
Publié le 3 nov. 2019 sur HotelsNoisy, dirty under the bed, shower with cold water.... For 115€.......
Commentaires de Gestion de l’hôtel
5 nov. 2019 par Andrew R, Gestion de l’hôtel
Dear Fabien
Thank you for your review, although it is disappointing to find that we have fallen short of the mark on this occasion in certain aspects of your stay. I can assure you that these issues are not indicative of our usual standard here at Village Dudley, and I value your honest and open feedback which will we use to improve.
I hope that we will have the opportunity to restore your faith in the near future.
In the meantime
Kind regards
Andy
par un voyageur
Correct
Publié le 23 août 2019 sur HotelsCorrect , nouvelle génération d'hôtel un peu "IN". Salle de gym + piscine sympa. Par contre petit déjeuner très moyen , oreiller horrible, pas de climatisation. Une petite bouteille d'eau aurait été apprécié !!!! Globalement un peu déçu car on a juste l'impression d'être dans une énorme salle de gym et non dans un hôtel
Commentaires de Gestion de l’hôtel
26 août 2019 par Andrew R, Gestion de l’hôtel
Dear Sabrina
We are pleased to see you enjoyed your stay, and thank you for taking the time to leave us a review. We look forward to welcoming you back soon, when we will hopefully have the opportunity to exceed your expectations.
Kind regards
Andy
par un voyageur
Publié le 8 mars 2019 sur Hotels
The surrounding area is terrible. Hotel rooms are OK (redecorated recently) but are cold.
Commentaires de Gestion de l’hôtel
9 mars 2019 par Peter, Gestion de l’hôtel
Dear Hubert,
Thank you for your recent review of the Village Hotel Club - Birmingham Dudley, I was disappointed that you had a mixed stay with us.
We discuss our guest feedback on a daily basis in our morning meeting, I will be sure to make the team are made aware of your feedback as I know they will want to hear your feedback and take both the positive and negative comments on board.
Once again many thanks, and on behalf of the team I look forward to welcoming you back to the hotel again soon,
Kind Regards,
Peter Nye
General Manager
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Nice and clean would stay again
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Host, Gestion de l’hôtel
Thank you for your feedback, we really appreciate it. We hope to see you again soon
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Very clean in and out
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Host, Gestion de l’hôtel
Thank you for taking the time to leave us feedback, we really appreciate it
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Host, Gestion de l’hôtel
Thank you for such positive feedback! We really appreciate it. We hope to see you again in the future
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Host, Gestion de l’hôtel
Thank you for your feedback, we really appreciate it
par un voyageur
Tired room
Publié le 23 sept. 2024 sur Hotels2nd time staying in recent weeks . The room I stayed (112) in was tired and need of some TLC , the bottom ceiling leaked when the shower was running, by the scaring on the ceiling it looked like a repair had been attempted. The chair was heavily stained. the mattress needed turning or replaying sag in the middle. Blind was missing from the window . Reported these finding to the receptionist, from the response I’m sure these will be addressed.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Host, Gestion de l’hôtel
Thank you for your feedback, we really appreciate it. Thank you for your understanding, and we truly appreciate your loyalty as a returning guest. We are committed to ensuring that your next stay will be a much more pleasant experience. We look forward to giving you a warm welcome again soon
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Host, Gestion de l’hôtel
Thank you for your feedback, we really appreciate it. We hope to see you again soon
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Host Team, Gestion de l’hôtel
Thank you for your feedback, we really appreciate it
