Note fondée sur 584 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Alain
On mange bien en Angleterre aussi
Publié le 10 oct. 2015 sur HotelsLe GPS m'av ait envoyé à plusieurs km de là, mais on finit par trouver. Les chambres sont calmes car éloignées les unes des autres par un système très "anglais" de petits escaliers et petits couloirs imbriqués. Bon restaurant.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Fast and friendly check in
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Ben Owner , Gestion de l’hôtel
Dear JennyHow wonderful to read your kind words and to hear you had a truly exceptional stay. Thank you for taking the time to write this review, and to provide your thoughts for future guests.Your comments about the level of service you received are such a pleasure to read, and I will be sure to share them with colleagues across the hotel. Our team do take the greatest pride in ensuring guests receive only the highest levels of service, and I am so pleased you left with many happy memories.We all look forward to welcoming you back to The Westmead very soon, and if there is anything else we can do in the mean time please do not hesitate to contact us.Best regards,
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Exactly what we wanted as far as cost and location for our conference. Staff charming and helpful. Very clean and comfortable and parking was easy and free. No lift but staff willing to help carry luggage on arrival
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Ben Owner , Gestion de l’hôtel
Dear Anonymous,Thank you for your wonderful review which I will share with the team. We are thrilled everything exceeded your expectations and you had such a memorable stay. We hope to warmly welcome you again to The Westmead very soon, and if we can be of any assistance in the meantime, please let us know.With best regards,
par un voyageur
Nice stay
Publié le 22 sept. 2024 sur HotelsLovely hotel and service but rooms in need of modernisation
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Ben Owner , Gestion de l’hôtel
Dear Jamie ,I was so pleased to read your review, and thrilled you had a great stay with us here at The Westmead Thank you for taking the time to leave feedback.Your comments about our hotel and service are most appreciatedAdditionally, we are reviewing the facilities of all our rooms and suites, as we finalise our plans to ensure the accommodation better meets the needs of guests. I do hope we will have the pleasure of welcoming you back to The Westmead in the future and thank you again for your feedback.
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Ben Owner , Gestion de l’hôtel
Dear Colin ,I was so pleased to read your review, and thrilled you had a great stay with us here at The Westmead. Thank you for taking the time to leave feedback.We do hope to have the opportunity to welcome you back again very soon. If you did have any additional comments as to how we could achieve an extra star we would love to hear from you?With best regards,
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Ben Owner , Gestion de l’hôtel
Dear AnonymousWe very much appreciate your comments regarding your stay at The Westmead, and for taking the time to leave a review. It is always a pleasure to receive such positive feedback, and I will share your comments with our team. I was so pleased to learn that overall you had such a wonderful time.I was so sorry to note your disappointment following your visit to our restaurants. We do take all feedback seriously and I will review with our management team. Thank you again for sharing your experience, and we look forward to welcoming you back to The Westmead very soon.With kindest regards,
par un voyageur
Publié le 20 août 2024 sur Expedia
Very old but beautiful building. Quite basic facilities. Only stayed because of a friend's wedding. Very comfy bed though
Commentaires de Gestion de l’hôtel
20 août 2024 par Ben Owner , Gestion de l’hôtel
Dear Ameera , Thank you for taking the time to write this review. It was a pleasure to read your kind words and comments, and to hear that you found our beds to be comfortable . We hope that you left with many happy memories, and we look forward to having the opportunity to welcome you again very soon. Kind regards,
par un voyageur
Not great
Publié le 17 août 2024 sur HotelsRoom was worn. Stains on the carpet, marks on the walls, mould in the bathroom.. No shampoo provided, just one big towel to start with. Reception didn't ask how the stay was and they weren't helpful in general.
Commentaires de Gestion de l’hôtel
20 août 2024 par Ben Owner , Gestion de l’hôtel
We are very sorry to hear the room facilities fell short of our usual high standards and that these aspects marred the enjoyment of your time with us. I did reach out to you personally for a few more details to help us identify the name on your reservation and the date of your visit, but have yet to receive a reply. We remain at your disposal to assist with any plans you may have to return to The Westmead in the future.
par un voyageur
Recommend
Publié le 17 août 2024 sur HotelsWe have stayed at this hotel quite a few times before. The rooms are large and comfortable. It has a large bar lounge and serves a good selection of bar food. It also has a restaurant and again there is something for eveveryone. Friends joined us for a meal last night and they enjoyed their meal. We shaĺl return.
Commentaires de Gestion de l’hôtel
20 août 2024 par Ben Owner , Gestion de l’hôtel
Dear Marcus,I sincerely appreciate you taking the time to share your thoughts following your recent stay at The Westmead, your feedback is invaluable to us, and I know future guests will find your comments most useful.We are so happy to hear you had a wonderful stay, and you returned home with many happy memories of your time with us. I am pleased you enjoyed both the hotel’s bar lounge and restaurant. I will be sure to share your feedback with all of the team.Thank you again for sharing your experience and we very much look forward to warmly welcoming you back to The Westmead in the near future.With best regards,
par un voyageur
Publié le 14 août 2024 sur Expedia
Everything was perfect, as usual.
Thanks to staff for pleasant stay.
Commentaires de Gestion de l’hôtel
15 août 2024 par Ben Owner , Gestion de l’hôtel
Dear Phil,Thank you for taking the time to write such a positive account of your recent stay with us, here at The Westmead. It was such a pleasure to read and I am delighted you enjoyed everything about your time with us. Your comments about the level of service you consistently received are just wonderful, and I will be sure to share them with colleagues across the hotel.We all look forward to having the opportunity to welcome you back again very soon.With warm regards,
