Note fondée sur 109 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,3 Service et personnel
3,2 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Problem not again
Publié le 11 août 2024 sur HotelsForest let me just say this was unscheduled last minute trip due to family emergency. Haven’t been in this town in 20 years remembering this hotel had a lot of problems in the past however I think some remodeling happening I decided I would give it a chance first room condition was terrible that was older in the room however, the room appeared to be clean, they changed the room to the second room had towels. The refrigerator did not work that was older in the room as well one night stay then decided we had to stay over again unplanned paid online for the same room, we was awakened by a loud knock as if it was a police matter they said the room was not paid, I said let me look into it on and it was paid another employee had to show it or do a quick training for they staff meanwhile we was rudely interrupted out of our sleep however he apologize OKbut we would not stay here again.
Commentaires de Gestion de l’hôtel
12 août 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Bob, Thank you for taking the time to tell us about your experience at the Red Roof Inn Bishopville. I am glad to hear that the second room had towels. However, you mentioned that refrigerator was not working, you were awakened by loud knocks as the staff were having a drill and the other listed. Please accept our sincerest apologies for the negative impact this had on your stay. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.It is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we wish you all the best.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 5 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 août 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Hello Amran,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BISHOPVILLE and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 31 juill. 2024 sur Expedia
The room smile line urine and the lamp shades had mole on them
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Dear Tiffany,Thank you for your review following your stay at Red Roof Inn Bishopville. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the smell of the room and the situation with the lamp shade hindered your stay, which was saddening to read. I have shared your comments with management.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future.With thanks,GabrielleRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Amanda. The staff and I at the Red Roof Inn Bishopville were disappointed to see your 6/10 score following your stay. In order to understand what prompted your 6/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,GabrielleRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Excellent
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Hello Laura, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN BISHOPVILLE. It’s great to see you enjoyed your stay, resulting in a 5/5 score. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-LeeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 8 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest, We at the RED ROOF INN BISHOPVILLE appreciate your scoring of 6/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 16 nov. 2023 sur Hotels
The lady manager was very rude and non respectful.. she got her her husband to intimidate us.. he was rude as well. Other guess also said the same.
Commentaires de Gestion de l’hôtel
17 nov. 2023 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Shanna, Thank you for taking the time to tell us about your experience at the RED ROOF INN BISHOPVILLE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the encounter you had with our staff. Feedback from our guest is always welcome as we strive to continuously improve the quality of our guest services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 23 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2023 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Thomas,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN BISHOPVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist
par un voyageur
Stay far away
Publié le 4 sept. 2023 sur HotelsGot two rooms
First room door didn’t lock wanted to get manager but said it would possibly be next morning. After a while we got another room. Musty smell
Second room visible mold but we couldn’t get a new room or money back because we went through hotels.com. So we were stuck. Mold on the ceiling under fridge and on the lamp. I have suffered a migraine every day since Saturday morning. I slept in my truck the last night until it was time to pack up and leave. This was made aware and nothing they could do because they were “sold” out
Commentaires de Gestion de l’hôtel
6 sept. 2023 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Dear Jennifer,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN BISHOPVILLE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the the foul odor, issue with the door lock, encounter with possible mold in the room along with the other issues mentioned. We will take your comments into consideration to make changes to improve Redroof customer experience. In regards to your feedback, I have notified the property of your concerns in an effort to have the room reviewed. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for posting your review. I do hope that you will visit any of our other brand locations, in the future.Sincerely,DannielleRed Roof Management
par un voyageur
Publié le 27 août 2023 sur Expedia
The room was not that clean and the had holes in the top spread and we found a bed bug on our bed
Commentaires de Gestion de l’hôtel
28 août 2023 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear Shonda,I appreciate you sharing your feedback following your stay at the RED ROOF INN BISHOPVILLE. I was saddened to read that your stay fell short of your expectations due to the cleanliness of your room not being up to your standards, the holes you mentioned in the top spread, and the pest you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Sharma Red Roof Management RediResponse Specialist
