Note fondée sur 910 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de EVANS
Publié le 14 oct. 2024
We understand there are rooms specific for people with pets, but I wish they had different rooms according to the type of pets people have. We have a service dog and she’s a Maltese, does not shed hair and she is well behaved of course. Our room had a strong odor, and it was humid. We had to open the windows which had no screens, in hopes of getting rid of some of the smell. The smoke smell by the entrance around the back was awful, and there were cigarette buts all over the ground, they had cut the grass but never used a blower to clean anything. We had some people from the staff at 8 in the morning talking in front of our door while we were trying to get a little extra sleep (we have kids too), they were sitting on the floor just chilling and talking, almost as if they were expecting us to get up and leave the room for them to clean. This is probably the second worst hotel we have stayed at before (we’ve stayed in many different one across the US). The pool had a strong chlorine smell and there are visible rusted pipes/metal under the slide that goes down into the pool. The kids had fun at less (which kid wouldn’t right?) but it definitely needs to have some serious or major updates. Would not recommend this hotel to anyone who is looking to have a clean room and to have some sleep-ins in the morning. The staff was nice, which is why I still give it 2 stars, because had they been the opposite, it would’ve been just 1. Sorry, I’m not a picky person and hate to do bad reviews
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Guest relations, Gestion de l’hôtel
Thank you for sharing, Diana. We will look into this and see if we are able to provide other accommodations. Best regards, Bismarck Hotel and Conference Center
par un voyageur
Publié le 4 août 2024 sur Expedia
For some odd reason they placed us in a room right next to where an event was being held, people loud in the hall outside our door all night long as well as loud music for hours late at night. The pool area was extremely gross, old, and floors were extremely slick (no my children were not running… I’m an adult an almost fell down). Towels had stains, bathroom floor was dirty, tub and shower old and chipped and rusted. Couldn’t even shower hardly because the water aimed in one direction that couldn’t be adjusted, right against the back wall of the shower. Both restaurants are closed too.
Commentaires de Gestion de l’hôtel
4 août 2024 par Guest relations, Gestion de l’hôtel
Hello Cecelia, we appreciate you sharing your experience. We would like to point out almost the entire flooring in the pool area is less than a year old. If a room is unsatisfactory by location and cleanliness, please report to the front desk for other arrangements to be made.Best regards, Bismarck Hotel and Conference Center
par un voyageur
Publié le 2 août 2024 sur Hotels
This hotel is falling apart! The rooms are old and crumbling, the wallpaper is falling off the walls, patched holes in the tub, holes in the doors and walls, latches on the doors ripped off, tv not working. The pool /water slide area is also in very bad condition with it not being cleaned at all. The railing along the rooms on main floor have broken off and the metal sticking out of the ground have been covered up with a 5gallon pail. If we had know it had been in such poor condition we would have stayed else where !
Commentaires de Gestion de l’hôtel
2 août 2024 par x, Gestion de l’hôtel
Hello Bridget, thank you for sharing. We would like to point out that after an inspection of the room we found the latch in working condition, tv working condition, we have made many modifications and have more coming in the near future. Best regards, Bismarck Hotel and Conference Center
par un voyageur
Publié le 2 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 août 2024 par X, Gestion de l’hôtel
Thank you, Kathryn!
par un voyageur
Publié le 1 août 2024 sur Expedia
Air conditioner did work. Had to call maintenance.
Commentaires de Gestion de l’hôtel
2 août 2024 par x, Gestion de l’hôtel
Thank you for sharing, Jackie!
par un voyageur
Publié le 31 juill. 2024 sur Expedia
I choose the hotel because of the location. I like that I can walk to restaurants and the mall.
Commentaires de Gestion de l’hôtel
1 août 2024 par x, Gestion de l’hôtel
Thank you, Marcia!
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2024 par X, Gestion de l’hôtel
Thank you, Terry!
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Hotel was gross, way too much chlorine in the pool everyone that came to my sons birthday had to leave early due to headaches from the pool. My rooms bathroom didnt look like it was clean at all the tub still had hairs in it...
Commentaires de Gestion de l’hôtel
29 juill. 2024 par x, Gestion de l’hôtel
Thank you for sharing, Shane. We have addressed the pool issue and will look to improve.
par un voyageur
Nope! Dont! Warned You!
Publié le 29 juill. 2024 sur HotelsThe extra expense for poolside was dumb! Poisonous chlorine fumes!! Burns your eyes just going in. Snacks or vending machines are broke soldout or not happening. No breakfast, continental breakfast, coffee, or water. Yes theres a bar with local drunks.
Just dont go! Not worth the mood change. Dated musty and yes ac leaks into the room. Better places available for same price.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par x, Gestion de l’hôtel
Hello Scott, we have addressed pool issue and do provide coffee in the room as well as in the lobby. As far as no breakfast that is listed directly where you booked. If there are any maintenance concerns in either the amenities offered or room, please do not hesitate to speak with the front desk for a better a accommodation. Best regards, Bismarck Hotel and Conference Center
par un voyageur
Publié le 29 juill. 2024 sur Expedia
The pool needs a good scrubbing.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par x, Gestion de l’hôtel
Thank you for sharing, Elizabeth!
