Note fondée sur 935 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
4,0 Service et personnel
3,7 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de St. Paul
Publié le 17 oct. 2024 sur Wotif
Nice location near Capitol.
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Manager, Gestion de l’hôtel
Hello David, We're glad you appreciated our convenient proximity to the Capitol. Your feedback is important to us as we strive to provide a comfortable stay for all our guests. Feel free to reach out to our management team directly to discuss your experience in more detail.
par un voyageur
Publié le 17 oct. 2024 sur Expedia
The only thing positive about this property is the staff this is a disgusting hotel I do not recommend, I spent hours driving to arrive to a room nothing like the photos animal stains everywhere, black mold on the shower curtain just an overall bad experience I am very unhappy
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Manager, Gestion de l’hôtel
Hello Isabella, We're sorry to hear about your disappointment during your recent stay. We appreciate your kind words regarding our staff. Please know that guest feedback is valuable to us, and we will address your concerns accordingly. Should you wish to discuss your experience further, please feel free to reach out to our management team directly. Thank you for sharing your thoughts with us.
par un voyageur
Publié le 16 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Manager, Gestion de l’hôtel
Hello Jade, We're sorry to hear your stay was not up to expectations. Please feel free to contact us directly to discuss any specific concerns you may have. We value your feedback and would like the opportunity to address them appropriately.
par un voyageur
The Ship is Sinking on This One
Publié le 14 oct. 2024 sur HotelsThe last tine I stayed here i noticed a difference. I used to think this hotel was great! It wasnt a luxury place but good enough and above other hotels. Nowadays its starting to see some wear and tear. This time i had a 2nd floor room. Door B doesnt lock up. Room was clean, comfortable enough. My room didnt have a fridge but thay could have been an oversight on my part. The stairs going up to my room, i could feel a couple of them move while walking on them. I also noticed a price increase. When i could pay this same amount for a jacuzzi suite room before this trip. The check in process was fine..however they only did one night on my key, i was staying 2 nights. Only got 1 hot breakfast slip- but i didnt use it anyway. Just thought it was odd. When my key stopped working i understood why. I was hoping my last stay here was just one of those days. After this trip...its wasn't. Unfortunately this hotel is going down hill. It needs renovations and maybe some updates. Kind sad to see. This was a favorite place to stay for me.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Manager, Gestion de l’hôtel
Hello Kelsey, We appreciate you taking the time to share your recent experience. Guest feedback helps us pave the way for improvements and enhancements. Please know we value your observations and will share them with our management team for consideration. Our goal is to provide a comfortable stay for all our guests, and we regret that we fell short of your expectations this time. We hope you will consider giving us another chance in the future.
par un voyageur
Publié le 12 oct. 2024 sur Expedia
Breakfast should improve
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Manager, Gestion de l’hôtel
Hello Valerie,We appreciate your feedback on the breakfast experience and apologize for any inconvenience caused. Your comments will be shared with the team for further review and improvement. We strive to enhance our services to meet the expectations of our guests. Thank you for bringing this to our attention.
par un voyageur
Publié le 10 oct. 2024 sur Expedia
We expected a smaller room and fewer luxuries because of the low price, but in the first room the a/c wouldn't work. Second room: key wouldn't work, even after trekking back to the lobby three times in an attempt to activate the key. Third room: finally one of the two keys worked.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Manager, Gestion de l’hôtel
Hello Sandra, We appreciate you sharing your recent stay experience with us. Rest assured we've taken note of your feedback for further evaluation and improvement opportunities. Should you have any future concerns, feel free to reach out to our management team directly for further assistance.
par un voyageur
Publié le 8 oct. 2024 sur Hotels
Hotel has some natural wear and tear, but some were inconveniencing such as the lock on the door not releasing so you have to insert your card several times and then lift up on the door itself to enter.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Manager, Gestion de l’hôtel
Dear Guest, We appreciate your feedback regarding the issues you experienced during your stay. Please know that we take all guest comments seriously and will address the concerns you raised to ensure a more comfortable experience for future guests. Thank you for bringing this to our attention.
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Inexpensive but definately some riff raff people around building. 1 was living out of car. 2 homeless came in to get hot coffee and napkins but sitting outside building cold.
Breakfast cooks music so blaring loud couldn’t sit in breakfast area to eat. Not everyone like Rap.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Manager, Gestion de l’hôtel
Hello Tanya, We appreciate you sharing your feedback with us. Our team is committed to providing a comfortable environment for all guests. Should you have any further concerns, please reach out to our management team directly.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Was great
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Manager, Gestion de l’hôtel
Hello luciana,We are delighted to hear that you found your stay enjoyable. We strive to provide a positive experience for all our guests. Your feedback is greatly appreciated.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Manager, Gestion de l’hôtel
Hello Chris,We're thrilled to hear you enjoyed your stay with us! We look forward to welcoming you back soon for another wonderful experience at our hotel.
