Note fondée sur 403 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Needs work
Publié le 18 août 2024 sur HotelsThe hotel has gone downhill. It used to be really nice but is now in disrepair. The hot tub is gone. The pool needs work. The first room had a broken ac, the second room had a strange smell to it. The stay was not horrible but not what i was expecting for the money i was charged.
Commentaires de Gestion de l’hôtel
19 août 2024 par Charnell, Gestion de l’hôtel
We would like to apologize for this inconvenience. We will be working with our housekeeping staff and maintenance to ensure our property meets expectations.Thank you for the feedback, as it helps us better our staff and property.
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Charnell, Gestion de l’hôtel
Thank you for your feedback!
par un voyageur de The Villages
Publié le 3 août 2024 sur Expedia
Excellent service by front desk
Commentaires de Gestion de l’hôtel
6 août 2024 par Charnell, Gestion de l’hôtel
Thank you for your feedback and thank you for choosing to stay with us! We hope you enjoyed your stay and look forward to having you as a guest again!
par un voyageur
Publié le 16 juill. 2024 sur Expedia
It’s a nice hotel but it’s aging. Bed was too hard for me and the bathroom was a little tight.
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Charnell, Gestion de l’hôtel
Thank you for your feedback Marie! We appriciate all feed back
par un voyageur de Winona
Publié le 11 juill. 2024 sur Expedia
Helpful staff
Commentaires de Gestion de l’hôtel
11 juill. 2024 par Danielle Koppinger, Gestion de l’hôtel
We are so happy to hear you enjoyed your stay, and we thank you for your feedback! It's reviews like yours that help our staff keep going the extra mile to make sure everyone has a great experience at our property! Safe travels to you, and we hope you will come see us again soon.Danielle KoppingerGeneral Manager
par un voyageur de Rosemount
Publié le 30 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Charnell, Gestion de l’hôtel
Thank you fo rchoosing to stay with us. We hope you enjoyed your stay!
par un voyageur
Publié le 25 juin 2024 sur Expedia
Upon check-in at nearly 10pm there was a guy working at the desk who was friendly and nice. After unsuccessfully trying to look us up, a woman came to the desk and informed my child and I that our reservation was actually for tomorrow, not tonight. I pulled up my reservation confirmation email and the one showing that I had done the online check-in earlier and she said “well that’s not what our system says, and we’re booked” followed by “I could call my manager but she’d have to kick someone else out of their room and she’s not going to like that” and basically stared at me and my child without another word, other than to reiterate that they didn’t have a single room available. No offer to contact another Marriott in town or do anything helpful at all. The male employee was apologetic, while the female was rude and short with us, with a “too bad” attitude. We went back to the car and contacted Expedia, who confirmed that we had the right date. They called the hotel, who then miraculously were able to put us into an empty room despite telling us minutes before that they were completely full. When we went back in, the guy working at the desk was the one to talk to us while the woman clicked away on the computer before storming off as if we had personally offended her with our presence. I would never stay here again.
Commentaires de Gestion de l’hôtel
27 juin 2024 par Charnell-Front Desk Manager, Gestion de l’hôtel
I apologize for the treatment you were given by our evening front desk associate as that is not our Marriott way of handling in situation. i will be speaking to our staff about being empathetic towards our guests. i again would like to apologize and thank you for your feedback as it does help us moving forward do better as a hotel.
par un voyageur
Publié le 17 juin 2024 sur Expedia
Facility is wonderful. Area of city is great. Staff was horrible. Front desk person actually gave me a room key for a room already occupied. Quite the surprise! Not good!
Commentaires de Gestion de l’hôtel
20 juin 2024 par Charnell, Gestion de l’hôtel
We would like to apologize for this inconvenience, and thank you for your feedback. We will continue to work with our staff on this issue. Again like to apologize
par un voyageur
Publié le 15 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 juin 2024 par Charnell, Gestion de l’hôtel
Thank you for your rating, we appreciate all feedback! Have a good day!
par un voyageur
Publié le 14 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 juin 2024 par Charnell, Gestion de l’hôtel
Thank you for your feedback!
