Note fondée sur 3 898 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 mai 2024 sur Expedia
Très bel hôtel avec de magnifiques prestations dont une piscine intérieure prestigieuse
Commentaires de Gestion de l’hôtel
7 mai 2024 par Monarch Blackhawk, Gestion de l’hôtel
Thank you for taking the time to leave such an outstanding review, Olivier. We are thrilled you enjoyed your stay with us and cannot wait to welcome you back soon.
par un voyageur
Publié le 7 déc. 2024
Everything was nice and clean
Commentaires de Gestion de l’hôtel
8 déc. 2024 par Monarch Casino Resort Spa, Gestion de l’hôtel
Thank you for taking the time to leave a review about your stay! We're thrilled to hear that you had a wonderful experience on our property. The Monarch Team takes great pleasure in creating memorable moments for our guests to share with their friends and family. We appreciate your visit and look forward to welcoming you back soon!
par un voyageur
Publié le 1 déc. 2024
Commentaires de Gestion de l’hôtel
6 déc. 2024 par Monarch Casino Resort Spa, Gestion de l’hôtel
Robert, thank you for the review. We are working diligently to improve service and staffing, so your feedback is valuable. Thank you for your visit and we hope to see you again in the future. If you would like to speak to a manager about your visit, please find the "Contact Us" form on our website, we are listening and happy to talk with you. Thank you for visiting the Monarch.
par un voyageur
Publié le 5 nov. 2024
Loved the entire stay. Staff was very helpful. The host , Tyler was wonderful and went out of his way to help us. Will definitively come stay again!
Commentaires de Gestion de l’hôtel
5 nov. 2024 par Monarch Blackhawk, Gestion de l’hôtel
Hi Tina! Thank you for taking the time to leave a review about your stay! We're thrilled to hear that you had a wonderful experience on our property. The Monarch Team takes great pleasure in creating memorable moments for our guests to share with their friends and family. We appreciate your visit and look forward to welcoming you back soon!
par un voyageur
Publié le 3 nov. 2024
Commentaires de Gestion de l’hôtel
4 nov. 2024 par Monarch Blackhawk, Gestion de l’hôtel
Hi Bonnie! Thank you for taking the time to leave a review about your stay. We're thrilled to know you had a great time on the property. Thank you for visiting, and we look forward to welcoming you back again soon.
par un voyageur
Publié le 22 oct. 2024
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Monarch Blackhawk, Gestion de l’hôtel
Hi Roland! Thank you for taking the to leave a review about your stay. We are glad to know you had a great time on the property. Thank you for visiting, and we look forward to welcoming you back again soon.
par un voyageur
Publié le 15 oct. 2024
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Monarch Blackhawk, Gestion de l’hôtel
Hi Charity! Thank you for taking the time to leave a review about your stay. Monarch Casino Resort Spa Black Hawk is committed to improving and elevating services. We want to learn more about your stay. If you would like to speak to someone in management about your experience. Please visit the Contact Us page on our website.
par un voyageur de LOCK HAVEN
Publié le 26 sept. 2024 sur Expedia
We loved the facility! The pool and hot tubs, very friendly staff, we loved the restaurant 24/7. The town and atmosphere was just right for us.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Monarch Blackhawk, Gestion de l’hôtel
Hi Penny! Thank you for taking the time to leave a review about your stay. We are thrilled to know you had an amazing time on the property. Thank you for visiting, and we look forward to welcoming you back again soon.
par un voyageur de Northglenn
Publié le 26 sept. 2024 sur Expedia
My wife and I went there for our 27th year anniversary. I called ahead a couple days to have flowers delivered to our room the day of our stay. I never received a phone call back, and the flowers were not delivered as requested. The resort was very nice, but they need to listen to their customers.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Monarch Blackhawk, Gestion de l’hôtel
Thank you for reaching out concerning your stay with us at Monarch Casino Resort spa. I sincerely apologize that we were not able to accommodate your request of flowers being in the room upon check in. We strive every day to give the guest what they are asking for and are working every day to streamline our amenity request process . This feedback is going to give us an opportunity to improve and I hope that on your next stay we are able to meet all of your expectations.
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Our room was clean and comfortable and large for a standard king guest room. We had a beautiful view from our room too. After staying at other hotel casinos in Black Hawk, the Monarch gives you the best value.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Monarch Blackhawk, Gestion de l’hôtel
Hi Brenda! Thank you for taking the time to leave a review about your stay. We are glad to know you had a great time on the property. Thank you for visiting, and we look forward to welcoming you back again soon.
