Avis Cozy Hideaway w/Grill & Firepit, 17Mi to Asheville

From the owner: "Thank you for your kind words and we are so happy that you enjoyed your stay! Come again soon!"

Hi Becky, we want to make vacation rental easy for everyone, and we're sorry that you experienced some issues during your stay. We followed up with the homeowner after reading your feedback, and they wanted to share the following: - We encourage guests to thoroughly review the listing before booking, to ensure they find the perfect vacation home for their needs. We wish you had reached out to us during your stay. We would've been more than happy to resolve your concerns and make your stay more comfortable.- Our listing reflects the layout of the home, though we’re sorry if this caught you off-guard. We pride ourselves on being transparent and accommodating to all guests and would have been more than happy to walk you through the exact layout of the home before you booked. - We use local, professional photographers to make sure that the listing photos correctly reflect the property, so the features you see on the listing are accurately advertised, and guests can decide before booking if the home meets their expectations.- We’re sorry to hear that you weren’t comfortable during your stay. We do know that mattress preference is unique to each guest and while we try to accommodate all guests' comfort, mattress taste is subjective. We're sorry the mattress didn't meet your preferences. Thank you for sharing your feedback with us. - We find the futon to be very comfortable for one person only. The futon has been used numerous times by guests and they have all shared compliments about its comfort for one person. I am sorry that was not your experience but glad that you had a good time overall.- We hope you keep us in mind for your future travels. We’d love to host you the next time you visit! Your feedback assists us in understanding our guests' perspectives and improving wherever possible. Thank you for sharing your review!