Note fondée sur 29 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
R&R in the Treetops
Publié le 16 déc. 2024 sur HomeAwayWe had a wonderful stay at this property - modern, architecturally-designed interiors - very comfortable, well-appointed, especially a terrific bed. Property management is top notch, Important note: this home has three levels - and natural stone steps up to the front door. Need to be sure-footed and able to do stairs.
Commentaires de Gestion de l’hôtel
31 déc. 2024 par VrboOwner, Gestion de l’hôtel
Ellen, we're so delighted to hear you enjoyed some much-needed R&R at Serendipity Treehaus and that Greybeard's customer service was top-tier. We can't thank you enough for your valuable feedback, and we're excited for your return!
par un voyageur
Linda
Publié le 24 sept. 2023 sur HomeAwayBeautiful neighborhood close to everything. Well appointed home! Quiet and comfortable. Would suggest a few blinds on windows in main living area as homes are close together and did not feel comfortable for privacy purposes. No soap for bathing or dishwashing items where available upon arrival. Just went to store to purchase. Shower stopped working in 2nd bathroom but tub was available. Did not call maintenance for this. Had problems getting temperature comfortable due to high tec thermostat. Maintenance did come out to fix thermostat. Overall good stay and would stay again!
Commentaires de Gestion de l’hôtel
27 sept. 2023 par VrboOwner, Gestion de l’hôtel
Linda, we're pleased to hear that you had such a wonderful getaway at Serendipity Treehaus and enjoyed the well-appointed interior and beautiful neighborhood close to everything Black Mountain has to offer. We appreciate you sharing your valuable feedback and recommendations with us on how to enhance the guest experience moving forward, and we hope that you'll consider staying with us again when you return to the area!
par un voyageur
Really good experience!
Publié le 4 juin 2023 sur HomeAwayLoved the location and the neighborhood! IMPORTANT: the bedrooms have no doors…none. And please note the items they state because of you are staying longer than a week- you run out of basic things like toilet paper very fast.
Commentaires de Gestion de l’hôtel
19 juill. 2023 par VrboOwner, Gestion de l’hôtel
Trimeka, we're delighted that you had an overall wonderful stay at Serendipity Treehaus and enjoyed the amazing location, and we appreciate you sharing your valuable feedback with us and future guests. We hope to host you again when you return to the area!
par un voyageur
Great location-comfortable
Publié le 26 avr. 2023 sur HomeAwaySweet neighborhood-great location!
Enjoyed hiking and exploring nearby towns.
Had a need for a repair and the response was very quick and efficient:) thank you for relaxing and comfortable accommodations:)
Commentaires de Gestion de l’hôtel
29 juin 2023 par VrboOwner, Gestion de l’hôtel
Melissa, we're thrilled that you had such an exceptional getaway at Serendipity Treehaus! We're also very happy to hear that the Greybeard team was responsive and helpful when something came up during your stay. We appreciate you reviewing and recommending us to future guests, and we hope to host you again soon!
par un voyageur
Sweet neighborhood
Publié le 15 avr. 2023 sur HomeAwayNice little house and great location for exploring Black mt., Montreat, Asheville.
Would be nice to have a mirror in the main bathroom. Thank you
par un voyageur
Long weekend
Publié le 13 avr. 2023 sur HomeAwayMy husband, our 2 daughters and I stayed for a long weekend. We loved the look and design of the house. We loved the showers and our 17 yr old loved the soaking tub. The weather was perfect for opening the windows when it got a little warm inside - preferred that over turning on the a/c. The Cheshire Village restaurants are within walking distance. Local grocery store is a very short drive. This is a great location - we hiked at Chimney Rock and went zip lining in Ashville. Both just short drives. We will rent this again if we return to the area!
Commentaires de Gestion de l’hôtel
8 juin 2023 par VrboOwner, Gestion de l’hôtel
Karen, thank you so much for your five-star review and recommendation of Serendipity Treehaus! We're delighted that you and your family had such an amazing experience and had the opportunity to enjoy some outdoor adventure in nearby Chimney Rock and Asheville during your trip. We look forward to hosting you again when you return to the area!
par un voyageur de Charlotte, NC
No Heat
Publié le 12 avr. 2023 sur HomeAwayThe home had no heat and it was 32 degrees outside. All of the smoke detectors chirped the entire time. It looked as if it had not been clean and the envelope with the tip from previous renters was still on the counter.
par un voyageur
Truly a treehouse
Publié le 29 mars 2023 sur HomeAwayLoved the house! Beds were very comfortable and the house was very clean and cozy. Very easy to get to and restaurants within walking distance. Definitely a keeper. Hope to come back God willing.
Commentaires de Gestion de l’hôtel
20 avr. 2023 par VrboOwner, Gestion de l’hôtel
Karen, we're thrilled that you had such an exceptional getaway at Serendipity Treehaus and enjoyed the cozy, well-appointed interior and close proximity to town. We appreciate you taking the time to review and recommend us to future guests, and we hope that we'll get the chance to host you again soon!
par un voyageur de Charlotte, NC
There was no heat and it got down to 21 degrees. We almost had to leave.
Publié le 20 mars 2023 sur HomeAwayThere is now ay a house in the mountains should be rented with no heat. The fireplace was not adequate to heart the whole house. I was unable to even go downstairs. I am very unhappy and should get a partial refund.
Commentaires de Gestion de l’hôtel
2 mai 2023 par VrboOwner, Gestion de l’hôtel
Allyson, we are sorry to hear that your overall experience at Serendipity Treehaus was a poor one, and we appreciate you taking the time to share your feedback with us. I would like to address the heating issue raised in your review. This home is outfitted with a sophisticated central HVAC system for heating and cooling. While the gas fireplace display gives off some heat, it is mostly ambient and not in place to heat the home. We offer a 24/7 on-call service in which the agent on duty can assist you and coordinate maintenance responses to any issues you’re experiencing during your stay. However, we do not have a record of you utilizing that service or any other communication from you that indicated issues. Should you choose to stay with us again in the future, we encourage you to reach out if and when you encounter an issue so we can resolve it or find alternate accommodations for you if it cannot be resolved during your stay.
par un voyageur de Plant City FL
Find somewhere else to stay.
Publié le 21 déc. 2022 sur HomeAwayThe house was not as expected. There were several areas that hadn’t been cleaned such as the range hood which had Wash me written in the dirt from previous renters. Upon arrival the thermostat was set at 55. We turned up the temp. Unpacked and headed out for dinner. When we returned, the thermostat had reverted back to 55. We once again changed the temp and proceeded with our night. Throughout the night it changed and dropped back to 55 making for a very cold night of sleep. Thinking maybe it was a fluke, we set the temp back up so when we returned from our day out the house would be warmed. Sure enough, we we returned it was again frigid. I messaged the rental company. She said someone would be contact us to fix it the next morning. The call never came. We played the game of turning it up and it going back down throughout our stay. We covered up and suffered through the cold nights. No one ever contacted us or checked back in ro make sure we didn’t have any more issues. I also mAde them aware that there were cleaning issues. They advised they would let the cleaning staff know. Be prepared to bundle up if you stay here. Also make sure you don’t mind the neighbors staring at you from the house next door as there aren’t any blinds on the main floor nor blinds on all the windows in the 3rd floor bedroom. The neighbors in the house next door stood in their windows watching us in the living room. This was one room we could try to stay warm since this is where the fireplace was.
Commentaires de Gestion de l’hôtel
10 févr. 2023 par VrboOwner, Gestion de l’hôtel
Michelle, are sorry to hear that your experience at Serendipity Treehaus was a poor one, and we sincerely apologize for the issues and gap in communication that you encountered during your stay. Follow-up is an extremely important aspect of our communication with guests, and we apologize for this unusual lapse on our end. We have relayed the housekeeping and maintenance issues to our teams to ensure they are resolved and to ensure quality control moving forward. We appreciate you taking the time to share your honest and constructive feedback with us, and we hope that you will consider staying with us again in the future so we might regain your confidence and exceed your expectations.
