Note fondée sur 315 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
3,6 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Resort dans un cadre idyllique
Publié le 17 mai 2018 sur ExpediaTrès bel aménagement de cet ancien moulin. Le cadre est magnifique, la plage à côté très belle. Le petit déjeuner très agréable. La seule ombre est le rapport qualité prix du restaurant: cher pour ce qui est servi.
Commentaires de Gestion de l’hôtel
9 juin 2018 par Vidya, Gestion de l’hôtel
Cher Visiteur,
Merci beaucoup d'avoir choisi le Mount Irvine Bay Resort! Ce fut un plaisir de vous avoir rester avec nous. Vos commentaires ont été notés et nous espérons que vous pouvez rester avec nous à nouveau!
par un voyageur
Publié le 14 oct. 2024 sur Expedia
They need to hire more staff and train them for god's sake. Their service is slow and the front desk could not process my US Credit card because the added expenses were in TT Dollars
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Charmaine Peters, Gestion de l’hôtel
Dear Guest,First and foremost we would like to thank you for choosing Mount Irvine Bay Resort for your stay. We are concerned to note that our service didn't leave you completely satisfied. All comments have been passed to the relevant departments in order to ensure that we're able to deliver a 5-star guest experience. Your input is being taken into serious consideration and reviewed with our team. Wie hope that you could give us another opportunity to welcome you back and prove that we can serve you better.Kind Regards,
par un voyageur
Publié le 9 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Charmaine Peters, Gestion de l’hôtel
Dear Andre,Thank you for being our guest and for posting your great rating. Look forward to welcoming you back at Mount Irvine Bay Resort.Kind regards,
par un voyageur
Publié le 14 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 août 2024 par Mount Irvine Bay Resort Management Team, Gestion de l’hôtel
Dear Casandra,We are sorry to hear about your recent stay. We try our best to make everyone feel welcome. While it didn't meet your expectations, we still hope you had a great time. Hopefully we wish we can be the place you are looking for in your next visit. With kind regards,
par un voyageur
Publié le 23 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 juin 2024 par Mount Irvine Bay Resort Management Team, Gestion de l’hôtel
Dear Miguel,Thank you for being our guest and for posting your lovely rating. We are looking forward to welcoming you back at Mount Irvine Bay Resort.With best regards,
par un voyageur
Publié le 17 juin 2024 sur Expedia
The resort is very expansive and has a nice cool and relaxing atmosphere to it. Some of the cottages appear a little run down but the grounds are well taken care of and the plants well manicured. The pool is huge and the depth good enough for swimming and relaxing. For the dates we stayed at the resort, I believe we were the only guests. Some areas are poorly lit in the night making the walk to the rooms a little eerie. The beds in our initial room were not very comfortable. The staff did well to respond to our concern and provided us with an upgraded room although the beds were only slightly improved. Special mention to Anishka (I believe that's her name) at front desk who attended to our every need, and to Dion as well. The bartender, Joel, at the swim up bar was very attentive and friendly. We took the b/fast, lunch and dinner package and the meals were sufficient. Lunch at the 1763 restaurant was great and the staff very friendly. To get to this resort and move around easily it is recommended to rent a vehicle.
Commentaires de Gestion de l’hôtel
24 juin 2024 par Mount Irvine Bay Resort Management Team, Gestion de l’hôtel
Dear Guest,Firstly, thank you for choosing Mount Irvine Bay Resort for your stay. we also thank you for your positive comments about our pool, staff, restaurant, and bar. We are concerned that you weren't satisfied with the bed. Your feedback is appreciated and has been communicated to the relevant departments. All your remarks are taken into consideration to improve our hotel. Hopefully, on your next visit to Tobago, you will give us another chance to host and delight you with our serviceKind Regards,
par un voyageur
Publié le 9 juin 2024 sur Expedia
Please do not stay at this property, it was not ok. There is a serious issue with water. They actually have a rouster to tell when you will get water in your room to shower or bathe.
Also, d property has no vibe,its dead,
Commentaires de Gestion de l’hôtel
10 juin 2024 par Mount Irvine Bay Resort Management Team, Gestion de l’hôtel
Dear Khemraj,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are sorry to hear that the tranquility of the hotel during the low season did not meet your expectations.We understand that the atmosphere of a hotel is an important aspect of the guest experience. Our hotel prides itself on providing a peaceful environment, which many of our guests appreciate as a chance to relax and unwind. However, we recognize that this may not be ideal for everyone, especially those seeking a more vibrant setting.Please be assured that we are committed to ensuring the satisfaction of our guests, as our hotel features a diverse array of activities and events that appeal to guests’ varied interests, especially during the high season.Our sincerest apologies for any inconvenience you may have experienced due to the limited water supply. Within the latter part of the dry season, our island has been faced with a reduction in available water resources.To manage this situation effectively and ensure that all our guests have access to water, we have implemented a scheduled water distribution system. This measure has been crucial to maintain a consistent supply throughout the hotel during this period.We understand the importance of water in ensuring a comfortable stay, and we have been working diligently to minimize any disruption, as we navigate through this seasonal challenge.Once again, we apologize for any disappointment caused and hope to have the chance to better serve you in the future.
par un voyageur
Publié le 29 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 juin 2024 par Mount Irvine Bay Resort Management Team, Gestion de l’hôtel
Dear Natasha,Warm greetings from Mount Irvine Bay Resort.Thank you for your 5-star review on our hotel.Looking forward to welcoming you back at the hotel.With kind regards,
par un voyageur
Publié le 20 avr. 2024 sur Expedia
Very nice resort. Beautiful views!
Commentaires de Gestion de l’hôtel
1 mai 2024 par Mount Irvine Bay Resort Management Team, Gestion de l’hôtel
Dear Sébastien APPLEBY,Thank you for this awesome review! We are really happy that all was great during your stay and our colleagues will be looking forward to welcoming you back soon at Mount Irvine Bay Resort. Warm regards,
par un voyageur
Publié le 7 avr. 2024 sur Expedia
The staff were welcoming and the hotel facilities were excellent
Commentaires de Gestion de l’hôtel
9 avr. 2024 par Mount Irvine Bay Resort Management Team, Gestion de l’hôtel
Dear DeryckGreetings from Mount Irvine Bay Resort!Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
