Note fondée sur 74 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
5,0 Service et personnel
4,5 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 août 2024 sur Expedia
Staff were always willing to help if required. Appartment lovely .would definitely go back again .
Commentaires de Gestion de l’hôtel
24 août 2024 par Comments from Hotel Management, Gestion de l’hôtel
Hi Dee,Thank you for staying with us and your positive feedback.
par un voyageur
Publié le 19 août 2024 sur Expedia
We stayed at the property for one night. Space wise and use wise this was really good for us.
Unfortunately what spoiled it -
*Arrived to a pair of girls pants right outside the main back door of the property
*Noise from upstairs neighbours was very loud.
*Noise from lift/elevator room which was directly in our property was so loud during the day and night that it woke the children and they couldn’t sleep.
This noise which i am guessing is from a lift to the other units is right outside one of the bedrooms and when the lift is used, the noise generated is extremely loud. This happened frequently during the evening and even more so this morning.
This really spoiled our stay and wasn’t mentioned to us at booking. If this had been mentioned, when booking, I probably would have chosen another apartment.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Comments from Hotel Management, Gestion de l’hôtel
Hi Kim,Thank you for taking the time to share your feedback regarding your recent stay. We’re glad to hear that the space met your needs, but we are truly sorry that certain aspects of your stay did not meet expectations.Please know that we take your feedback seriously and will be working to address these issues promptly to prevent a recurrence. We hope to get in touch with you and discuss on how we could improve our facilities and services better.
par un voyageur
Publié le 8 août 2024 sur Expedia
We really liked the facilities and the setting of the apartment. Would definitely recommend.
Commentaires de Gestion de l’hôtel
10 août 2024 par Comments from Hotel Management, Gestion de l’hôtel
Hi Mehmuna,Thank you for your positive feedback. We hope to see you again next time!Best,Granada Apartments Ltd. UK
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 août 2024 par Comments from Hotel Management, Gestion de l’hôtel
Hi Jessika,Thank you for your staying with us and your positive feedback, We hope to see you again next time.
par un voyageur
Publié le 7 juill. 2024 sur Expedia
Confusing message with staff. Requested an early check in, which I was told could happen the staff gave instructions to ring just before arrival which I did to be told ‘no early check in’ would be possible. I then asked for somewhere to change and I was told I couldn’t enter the property but told the cleaner would allow us to drop our bags off… very confusing when you get told one thing and then get told something else
Commentaires de Gestion de l’hôtel
24 août 2024 par Comments from Hotel Management, Gestion de l’hôtel
Hi Jo,Thank you for the review and we hope to get in touch with you to get some insights and suggestions on how we can improve our services and facilities.
par un voyageur
Publié le 22 avr. 2024 sur Hotels
Excellent apartment
Commentaires de Gestion de l’hôtel
17 mai 2024 par Comments from Hotel Management, Gestion de l’hôtel
Hi David,Thank you for staying with us and we hope to see you again soon.
par un voyageur
Publié le 19 avr. 2024 sur Expedia
I loved this apartment, it was one of the best I've ever stayed in. It was large, clean, and had everything that was needed. Parking was easy and the location on the promenade was excellent.
Commentaires de Gestion de l’hôtel
17 mai 2024 par Comments from Hotel Management, Gestion de l’hôtel
Hi Anita,Thank you for staying with us. We hope to see you again next time.
par un voyageur
Publié le 30 mars 2024 sur Hotels
Great apartment, good location.
Commentaires de Gestion de l’hôtel
2 avr. 2024 par Comments from Hotel Management, Gestion de l’hôtel
Hi Ben,Thank you for your positive feedback. We hope to see you again next time.
par un voyageur
Highly recommended
Publié le 21 mars 2024 sur HotelsBeautiful apartment with stunning view, excellent service, fanatastic customer service and excellent value for money, cant wait for our next visit, highly recommened!!
Commentaires de Gestion de l’hôtel
21 mars 2024 par Comments from Hotel Management, Gestion de l’hôtel
Hi Heather,Thank you for your positive feedback. We hope to see you again next time!
par un voyageur
Good and bad points
Publié le 22 févr. 2024 sur HotelsThe apartment is very handy for the tram. There is parking behind and in front of the property. The damage deposit feels concerning when an unknown person calls you up to ask to give your card details to pay. It is legitimate though and mine was refunded back within 5 days.
We stayed at apartment 9 which overall was well looked after and clean apart from the black substances blocking the shower head we had to clean to enable the shower to work. The couch was also stained and very unclean to the touch which meant we didn't want to sleep on it. We called and requested the king be made a twin which they did quite quickly and were apologetic about the couch.
Commentaires de Gestion de l’hôtel
21 mars 2024 par Comments from Hotel Management, Gestion de l’hôtel
Hi,thank you for the review and we hope to get in touch with you to get some insights and suggestions on how we can improve our services and facilities.
