Note fondée sur 758 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,6 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Docteur Jeckyl et master Hyde
Publié le 6 août 2024 sur Hotelsbonjour
personnel tres agréable a la réception et dans le nettoyage des chambres coté positif
cabaret tous les soirs dans la chambre ( tres mal insonorisée)et chambre totalement dépourvue de climatisation.
nous ne reviendrons que dans la mesure ou nous pourrons avoir une chambre dans les étages supérieurs et bien climatisée ces 2 points négatifs.
Commentaires de Gestion de l’hôtel
6 août 2024 par Steph Vallance, Gestion de l’hôtel
Hi ElisabethThank you for your kind comments about our staff members. We are sorry you found the noise from the cabaret lounge a little loud, maybe next time if you revisit us ask for a room on the top floor. All our rooms are supplied with a fan and have an air con unit in which you just keep topped up with ice. Ice is available 24/7 during your stay with us.We hope to see you again next year.
par un voyageur
Publié le 10 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
11 août 2023 par Team Ruskin, Gestion de l’hôtel
Thank you for taking the time to leave your review of your stay.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Steph, Gestion de l’hôtel
Hi RossThankyou for leaving us a 10 out of 10 score. We hope to see you again soon.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Lynn, Gestion de l’hôtel
Hi Charlotte,I am a bit confused regarding your 2 out of 10 review.I have looked in the notes on your reservation and can not find any complaint that was reported during your stay.Could you please let us know what issues you had so we can rectify the matter.
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Lynn, Gestion de l’hôtel
Hi Alex,Thank you so much for your 10/10 review.Hope to see you again very soon.
par un voyageur
Publié le 10 sept. 2024 sur Hotels
This hotel was priced alongside The village, Big Blue Hotel, new Holiday Inn Ex etc. Third room offered was OK although it would have been much improved by a mini fridge, air con, espresso cups for the machineand higher quality pillows and mattresses. Breakfast one and two did offered little in choice (no pastries, fresh bread, only orange juice and water, no Coffee Machine), sausages were extremely poor quality, there were more options on morning three (eggs anf juice. A staff member solved our problem to the best of her ability by offering a very good bottle of wine and Coca-Cola for my son. Housekeeping is excellent including bottled water, hot chocolate, biscuits and Twinings tea. Room fittings and fixtures could be improved with quality. Beverages at the bar were extremely good with an offer of a fabulous free Mocktail. The hotel is in a fantastic location but definitely room for improvements. Well designed website.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Adam, Gestion de l’hôtel
Thankyou for your review, We are sorry to hear you were not entirely satisfied with your recent stay with us. After your initial disappointment with the room you were allocated we did offer you a complementary upgrade to one of our premier rooms which i believe was more to your satisfaction. We are currently trialing mini fridges in some of our larger rooms depending on space to accommodate them. We generally have great reviews for our food and believe that the variety we offer is good value for money however as with all reviews we will take your feedback onboard.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
First time at this hotel and we would definitely go back, lovely hotel, staff were very helpful and so friendly. The food was excellent with plenty of choice. The hotel is close to shops and local transport connections. Would definitely recommend this hotel.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Adam, Gestion de l’hôtel
Thank you for your lovely review, we're so glad you enjoyed your stay with us and we look forward to hopefully welcoming you back in the future
par un voyageur
Publié le 8 sept. 2024 sur Expedia
The room was absolutely roasting. You had to have a dehumidifier which they supplied running all night. Got up in the morning and shower didn’t work. Would advise against staying here
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Adam, Gestion de l’hôtel
Good Evening, We are sorry to hear that you were not fully satisfied with your recent stay with us. As discussed on your departure, if you had alerted reception to your issues we would have been able to rectify all of these during your stay. We are currently experiencing warmer weather but all of our rooms have a fan and a portable air conditioning unit provided to cope with this. In order to work effectively these units require ice & water which we could of arranged for you. With regards to the shower, our maintenance team examined this on your departure and found no issues other then the thermostatic control turned the down low. As you can see from other reviews we take pride with the service we give but this can only be achieved if we are informed of any issues and are given a chance to rectify them.
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Lack of info when first time there and communication , had a emergency to deal with just b4 dinner, restaurant was busy and dinner already paid in package told the reception gonna be just a bit late, was booked 7pm and arrived at restaurant at 7.15pm to be told everything packed away so food was limited if still wants to eat. Well didnt want start going anywhere as already had a long day since 11am with all attractions one after another. Food was nice but not what we originally wanted.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Nicola Stott - Sales Manager, Gestion de l’hôtel
Hello Wendy,We have spoken with each member of the team that was working that day/night and some of the information that you have given here does not match what our team have given us. We understand that things do sometimes happen and we always try to accommodate our guests, where we can. It was later than 7.15pm when you went down for dinner, it was 7.40pm, our team had cleared down the kitchen by this point as everyone had already had their main courses. A curry was offered and accepted and you both remained in the restaurant until at least 8.45pm. Sadly, I cannot respond to the information that you received on arrival, as you haven't specified any details about this.What I can say is that our check in procedure is that the member of our reception team will cover; the location of your room, our wifi password, what is included in your reservation, the booking of any meal times you have included in your package, where our cabaret lounge is, where the restaurant is located and all guests are given a welcome letter with further information on it, as well as a discount voucher for Retreat Wellness and Spa.
par un voyageur
Publié le 31 août 2024 sur Hotels
The check in procedure was extremely poor and there were a number of issues with poor interactions with staff members. For example we asked if for directions to the nearest indoor car park a staff member told us all parking was outdoor only. We asked another member of staff who told us it was opposite the hotel. Other than this and a small incident at breakfast the hotel comes recommend. Good food and an excellent platinum upgrade option made for an enjoyable stay.
Commentaires de Gestion de l’hôtel
31 août 2024 par Steph, Gestion de l’hôtel
Good eveningWe are sorry to hear you found the check in procedure very poor. Had you bought it to the attention of the manager on duty we could have done something about it. There are a couple of out door car parks at the top of the road, but also a multi storey car park on the corner of Coronation street and Albert road. We hope to welcome you back to the Ruskin Hotel in the near future.
