Note fondée sur 83 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 sept. 2024 sur Expedia
i stayed at the Albany for 3nights nice person on reception clean rooms with ensuite shower and toilet i would recommened it .
par un voyageur
Publié le 15 sept. 2024 sur Hotels
par un voyageur
Publié le 14 sept. 2024 sur Hotels
I would like someone to contact me before I send my.email with at 3pm today with my.email explaining why I had to leave due to the infected blood stained room, bed, bedding in the filthiest room I've ever walked into. No refund, owner thinks blood strained pillows, mattress, mattress protection and quilt as well as other stains and electrical fire hazards is acceptable in a budget hotel.
I will be sending photographs and video evidence to the proper government departments if I do not receive a call from Hotels.com today.. I have 36 photographs in total of electrical hazards, fire hazards and the pillow's you see are the replacement pillow's we were given when we asked for the first 4 to be changed.. We were booked into different attractions in Blackpool so had to buy throw overs in Blackpool that day in order to sleep on the FLOOR the first night until we could get out and search for new accommodation on Saturday
This is not what is advertised...
Commentaires de Gestion de l’hôtel
14 sept. 2024 par kam, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We always strive to make our guests' stays as comfortable as possible. Your booking was for a basic double room, and we ensure that all our rooms are professionally cleaned to a high standard. We acknowledge that you raised a concern the day after you checked in, and we promptly informed Hotels.com to process a refund for two nights of your stay.Regarding the bedding, we want to clarify that all our mattresses are protected by mattress covers, which are then topped with freshly cleaned bed sheets and pillowcases. In your case, after removing both the bedding and mattress protector, you identified a spot on the mattress. As we explained, this was not a blood stain but a bleach mark. We also noted that you moved the furniture in the room to investigate further.Nevertheless, we take your concerns seriously and will thoroughly review the issue to ensure it is resolved as soon as possible. We appreciate your understanding and patience.
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Clean and comfortable the host could not do enough for you anything you needed it was seen to straight away
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Owner was absolutely fantastic room was warm due to high temperature gave us a fan and tended to all of our requirements room was clean and the town was right on doorstep thanks for great stay booking up for October
par un voyageur
Publié le 31 août 2024 sur Hotels
For the price we paid for this hotel we had an excellent stay, we had two rooms adjoined by a bathroom giving us some privacy from the kids, everything we needed was available. When we asked the manager for four extra pillows it was no problem, parking was available at an extra cost, the hosts were lovely and couldn’t have done anything more. We thoroughly enjoyed our stay and will be returning in the future.
par un voyageur
Publié le 31 août 2024 sur Hotels
The location is absolutely perfect, 5 minutes away from coral island and Blackpool tower and the city centre. Also 5 minute walk to the sea front where everything is, very central. Train station is about a 7 minute taxi ride but it’s also in walking distance.
The owner (which I am assuming) was there on hand as soon as we arrived and helped carry our bags to our room. There is also a free pool table in the reception area.
The room it’s self was very basic but had tea and coffee facilities but as I knew we wouldn’t be spending a lot of time in the room it was exactly what we needed. The shower cubicle was very small and the shower head wasn’t in the best position. There were towels on the bed on arrival but they were very small not bath towels so would advise taking some extra towels. Tv worked perfectly for winding down when we got in.
Down fall is no cleaners go in daily to make the bed or change the bedding, change used towels over or put toilet rolls in or change the bins but the owner on our 3rd day did ask if we needed anything in the room and did replenish what was asked off. The owner would have done this earlier than it happened but as we were out of the room a lot we never crossed paths. As check out was at 10am and our train was a little bit later we were able to leave our luggage in the reception area and the owner also put my sons iPad away safely instead of leaving it in our luggage. The owner was also very helpful in ordering a taxi to the train station.
par un voyageur
Publié le 20 août 2024 sur Expedia
Lovely room, only downfall there was no Hand Towels or a bath math outside the Shower, My friend slipped on the shower tray and bruised her leg.
par un voyageur
Publié le 19 août 2024 sur Expedia
Warning!!!!! Stay here at your own risk!!!!
Its worse then a homeless shelter, the manager pretends that he can't speak English so you cannot complain he was also knocking on my door late at night asking to enter my room I told him my little girl was sleeping and he was not coming in my room.
Commentaires de Gestion de l’hôtel
19 août 2024 par albany, Gestion de l’hôtel
Dear Guest,We welcome fair and honest reviews, but unfortunately, your feedback seems biased. We are a budget hotel, and while we cannot offer five-star services at the rate you booked, we always strive to make our guests' stays as pleasant as possible.In your case, we must clarify that bringing an outside guest into your room was against our policy. We kindly allow guests to meet visitors in the reception area instead. Regarding the staff knocking on your door, the purpose was to offer room service. When you mentioned your little girl was sleeping, our staff member simply took the rubbish you handed over and left immediately. There was no attempt to enter your room.It's also worth noting that you chose to stay for three nights, which raises questions about the accuracy of your claims.We value all our guests and always aim to provide a comfortable stay, even on a budget. We are disappointed that you felt this way, but we believe this review does not reflect the full picture.Kind regards,
par un voyageur
Publié le 18 août 2024 sur Expedia
Very basic, clean standards poor, its perfect to drop your cases off and get your head down, really needs a deep clean
