Note fondée sur 953 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,5 Service et personnel
4,2 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Trevor, Gestion de l’hôtel
Dear Robert,Thank you very much for your positive review of your recent visit to our hotel. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Grade 2 star (or 1?) Listed building, Victorian. The cons - it should cost a lot to maintain. Facilities would appreciate modernising. Would like to see tge gym reopening. The pros - safe parking is great where it only takes 15 min walk to Tower. Food and restaurant are much better than other places. Feel in here. Staff helpful.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Trevor, Gestion de l’hôtel
Dear Mariko,Thank you very much for submitting such a wonderfully detailed review of your recent stay with us. Thank you particularly for your lovely comments about our helpful staff, the quality of our food and our listed building (Grade-2).We are so glad to see that you enjoyed your stay and trust that you will be returning to stay again in the future.Kind Regards,Trevor Vels General Manager
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Definitely go back there great value and comfortable beds
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Trevor, Gestion de l’hôtel
Dear Una,Thank you very much for your positive review of your recent visit to our hotel. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Trevor, Gestion de l’hôtel
Dear Melanie,Thank you very much for your positive review of your recent visit to our hotel. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Trevor, Gestion de l’hôtel
Dear Jean,Thank you very much for your positive review of your recent visit to our hotel. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager
par un voyageur
Decent enough
Publié le 30 sept. 2024 sur HotelsLast minute booking but the reception was deserted when I got there. After a few minutes, someone came out to check me in.
Quick easy check in, and was handed an alarm pad in case a fire alarm evacuation happen during my visit. Blue light flashing every minute was very annoying though, suppose it's better than suffocating with the smoke inhalation.
Breakfast
I was seated very quickly, and there was a big selection of hot and cold food, cereals, pastries, fry ups etc. Toast does get slightly burnt though, as the toaster has only two settings, burn on top and barely touched on the bottom. Ah well.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Trevor, Gestion de l’hôtel
Dear Steph,Thank you very much for providing us with feedback after your recent stay. We sincerely appreciate your balanced and constructive feedback which we will utilise within the business to continue striving for improvements.We hope to welcome you back when you visit Blackpool in the future.Kind Regards,Trevor Vels General Manager
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Horrendous check in waited in the queue for 1hour and 10 minutes only one person checking all the guests in. No worthwhile apology was offered just a biscuit yes a biscuit. Duty manager was not helpful at all and was just dismissing everyone who was complaining. I asked him for the managers contact information and he just ignored me. We were with our 2 year old grandson which made matters worse. Totally unacceptable experience.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Trevor, Gestion de l’hôtel
Dear Christian,Thank you for your feedback. I trust that our personal correspondence has resolved your disappointment.Kind Regards,Trevor Vels General Manager
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Reception very slow,only one member of staff. Rooms very clean but tired,dated and need upgrading. Breakfast very good and courteous,well staffed personnel. Dining room lovely looks like it has been upgraded. Rest of hotel need similar treatment. Area around hotel rather run down. Car park charge seemed excessive considering one was staying as guest.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Trevor, Gestion de l’hôtel
Dear Graham,Thank you very much for providing us with feedback after your recent stay. We sincerely appreciate your balanced and constructive feedback which we will utilise within the business to continue striving for improvements.We hope to welcome you back when you visit Blackpool in the future.Kind Regards,Trevor Vels General Manager
par un voyageur
Could do much better.
Publié le 28 sept. 2024 sur HotelsThe Imperial is such a lovely building but unfortunately over time, the building is becoming tired. My window in the bedroom wasnfully closed but yet I could still hear what was going on outside a.d even after being told that i wont be near the delivery bay. I could still here trolleys being wheeled around on the concrete outside. On the Tuesday, the fire alarm went off twice. I was woken up by a chamber maid who came into my room and I had only been in their one day. Not ny best stay at the Imperial.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Trevor, Gestion de l’hôtel
Dear Steven,Thank you for your review posted after your recent stay. We sincerely appreciate your feedback and we trust that you enjoyed your overall stay with us. We will attend to the issues you have raised as a matter of urgency.We look forward to welcoming you back for any future visits.Kind Regards,Trevor Vels General Manager
par un voyageur
Not great
Publié le 27 sept. 2024 sur HotelsThis hotel is a beautiful building in disrepair, our first room was so dirty, polite manager agreed and moved us, this room had a broken window which we couldn’t shut!
Room service barely made bed, didn’t hoover in four nights etc. very dated.
The breakfast buffet was great and all staff friendly and doing their best.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Trevor, Gestion de l’hôtel
Dear J,Thank you very much for providing us with feedback after your recent stay. We sincerely appreciate your balanced and constructive feedback which we will utilise within the business to continue striving for improvements.We hope to welcome you back when you visit Blackpool in the future.Kind Regards,Trevor Vels General Manager
